Support Process Overview
Support / Core Design Services / Support Process Overview
Intro
Our support process covers three main areas:
- Requests for new features
- Ticket support
- General design questions/support
Use the graph below for more details of the steps we follow.
Overview of process flows
Request a New Feature
Follow this process if the issue requires tracking of a design request backlog item (BLI). Such issues might be requesting a new feature for a component, or resolving a more complex design issue.
Support for Customer Tickets
Through this process, the expert advice team evaluates the urgency and complexity of the matter. If it is not a ticket but a general design question, write to the expert advice team. If it is very specific and bug-related, write to the components and patterns team.
For more details please visit:
The process with UX involvement
The process with ACC expert involvement
General Design Questions
The expert advice team is the first point of contact when it comes to support and asking design questions related to commonly used components and SAP design system foundations. Use our official channels to reach out to us.