Design System Support (Web)

Support / Core Design Services / Core Design Services – Overview

Find the right support for your design needs

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Ask a Question

Got questions about our components or design foundations? Send your inquiry, and our experts will get back to you within 48 hours.

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Book a Consultation

Need expert guidance on your design challenge? Schedule a consultation session with one of our design systems experts to get in-depth support.

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Request a Feature

Want to enhance the SAP Design System? Submit a request to contribute new features or improve existing components through the InnerSource Process.

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Frequently Asked Questions

How do I know whether to use the inbox, book a consultation, or initiate a request?

Use the inbox for specific questions about supported components or foundational design topics. It's ideal for quick clarifications related to visual or interaction design in the SAP web design system.

EXAMPLE: “Can I use semantic colors in this scenario with the object status?”

Book a consultation when you need in-depth design guidance, want to walk through a proposal, or face a complex design challenge. This format supports collaboration and discussion with designers from the SAP Web Design System team.

EXAMPLE: “We need feedback on a custom table pattern that might require design system changes.”

Initiate a feature request when you want to propose new behavior, patterns, or enhancements to existing components. Use this option if your request goes beyond usage clarification and could impact other products.

EXAMPLE: “We need an option to support multiple input states for an unlisted use case.”

What qualifies as a feature request in the SAP Design System?

A feature request is a formal proposal to change or extend the SAP Design System. It could be:

  • An enhancement to an existing component, such as adding a state, icon, or behavior.
  • A brand-new component or pattern needed across products.
  • A clarification or update to design guidance that has system-wide impact.

Please visit the InnerSource for the Web Design System.

How does the InnerSource process work for design contributions?

The InnerSource process helps you contribute to the SAP Design System by making your work visible, gathering feedback, and ensuring quality. You create a Jira ticket, outline the change, and move it through steps like review, feedback, and quality checks. It’s flexible, supports team planning, and ensures alignment across SAP.

Learn more about how you can contribute to the SAP Design System.

Where can I find more information about supported components and ownership?

Ownership information is available via the SAP Design System SharePoint > Ownership List. There you’ll find:

  • A list of supported components and foundational topics
  • Assigned design owners
  • Links to specifications, Figma files, and relevant contacts

Use the ownership list to ensure you’re reaching out to the right team before submitting a request.

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Design System Academy

Your journey towards becoming an SAP design system expert begins here!

We've got some awesome training courses on AI, Figma, SAP Web UI Kit, theming, and UX design to help you upgrade your skills.

Visit the SAP Design System Academy