Likert Scale
Joule / Components / Likert Scale
Intro
A Likert scale presents a set of ordered response options that users can select to indicate their level of agreement, satisfaction, or sentiment, and is used in Joule to capture structured user feedback within conversational flows.
Likert scale on compact (left) and expanded screen (right)
Usage
Do
- Use a Likert scale when measuring attitudes, sentiment, or subjective feedback.
- Use clear, plain-language labels that are easy to understand at a glance.
- Consider the cognitive load when choosing the number of scale points.
Don't
- Don’t use vague or ambiguous labels that users may interpret differently.
- Don’t use a Likert scale for binary decisions where a single choice is sufficient.
Anatomy
A. Likert Scale Item
A single selectable option representing one point on the scale.
Behavior and Interaction
Tapping on a Likert scale item displays a user message with the same content as the selected item. After a selection is made, the Likert scale is dismissed to keep the conversation focused.
Selecting Likert scale item flow
A maximum of 7 Likert scale items can be shown at once.
Maximum 7 Likert scale items
