AI User Feedback
Intro
AI user feedback allows users to provide positive or negative feedback about their experience with embedded AI, applicable from component-level feedback to page-level feedback.
AI user feedback default view (left) and detailed view (right)
Usage
Do
Use AI user feedback to allow users to share their feedback on their embedded AI experience.
Don't
Don’t use AI user feedback to request feedback that is not related to AI.
- Describe which AI experience is being evaluated.
- Allow the user to exit the user flow at any time.
- Provide a re-entry point in case the user needs to submit feedback later.
- Avoid requesting feedback multiple times for the same AI experience.
- Display a reasonable number of options for the filter form cells.
Anatomy
A. Header
The header includes a navigation bar that shows a message and a button to exit the user flow or navigate to a previous step in the user flow.
B. Message
The message provides an overview of the feedback context, including but not limited to what feedback the user is providing for, why the feedback is needed, and how the feedback is handled by the system.
C. Feedback Buttons
The feedback buttons allow users to provide positive or negative feedback. Both buttons are empty by default until the user taps on either of them.
D. Filter Chips (Optional)
The filter form cell in the detail view can be used to collect one or more categories of reasons regarding the selected feedback type.
F. Additional Feedback (Optional)
The key value form cell in the detail view allows users to provide additional information.
G. “Submit Feedback” Button (Optional)
The “Submit Feedback” button in the detail view is used to submit feedback.
Anatomy of AI user feedback
Behavior and Interaction
Entry Point
AI user feedback can be accessed as follows:
- Automatic pop-up: The default view pops up automatically when an AI experience is complete. This entry point is recommended for screen-level experiences.
- In-line buttons: The thumbs-up and down buttons appear next to a component when a related AI experience is available for rating. There can be multiple in-line feedback entry points on one screen.
- Other buttons or links: A flexible re-entry point is recommended in case the user needs to modify their feedback later. For example, use the overflow button or any navigation menu item that provides access to the AI user feedback flow.
Automatic pop-up (left), in-line buttons in AI Writing Assistance (middle), and overflow button (right) entry points
Interaction
Positive Feedback
In a positive feedback user flow, the user taps on the thumbs-up button to submit the feedback. A snackbar is displayed to confirm the submission.
Positive feedback user flow
Negative Feedback
In a negative feedback user flow, the user taps on the thumbs-down button to submit the feedback, or to enter the detail view to provide more information as requested. Filter and additional feedback can be marked as mandatory or optional depending on the use case. The user needs to manually tap on the “Submit Feedback” button to submit feedback.
Negative feedback user flow
Change of Mind
In a negative feedback user flow, when the user taps on the thumbs-down button to enter the detail view, the user can change their mind by tapping on the thumbs-up button, and the positive feedback will be recorded.
Negative to positive feedback user flow
Interaction State
Success State
In either a positive or a negative feedback user flow, once the result is submitted, a snackbar is displayed to confirm the submission.
Snackbar in a success state
Error State
If an error occurs before the submission, which can be caused by a missing field or a wrong value, the in-line error message is displayed following the default nested component behavior. See chip form cell and text inputs for more details.
If an error occurs during the submission, which can be caused by loss of connection or data transfer errors, the content of the bottom sheet is replaced by an illustrated message with the error message, and the user can exit the flow to submit later. See illustrated message for more details.
Illustrated message (left) and in-line error handling (right) in an error state
Variations
Intrusive vs Non-intrusive Flow
Block user interaction: Showing an overlay behind the AI user feedback view blocks any user interaction. This is typically used in a modal view.
Allow user interaction: User interactions can be allowed when there is no overlay behind the AI user feedback view. The user can provide their feedback while scrolling the content behind the screen. This is typically used in an activity view.
Intrusive (left) and non-intrusive (right) flows
Adaptive Design
AI user feedback uses a bottom sheet across all screen sizes — including compact, medium, and expanded layouts — to maintain consistency and a lightweight experience.
AI user feedback on a compact screen (left) and on a medium and expanded screen (right)
Resources
Development: AIUserFeedback
SAP Fiori for iOS: AI User Feedback
Related Components/Patterns: Chips, Text Inputs, Buttons