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Generative AI is transforming how users interact with mobile business applications. SAP's Business AI strategy positions us to deliver relevant, reliable, and responsible AI that enhances business processes, decision-making, and productivity. Our mobile design system focuses on two key approaches: in-app AI components and patterns, which enable intelligent, in-context interactions powered by SAP AI Foundation, and Joule, SAP's AI copilot that serves as the new interface for the AI era, assisting users across business functions in natural language.
As we continue to explore new AI capabilities, these approaches lay the foundation for more advanced, intuitive mobile solutions, empowering users to connect business insights with process data seamlessly.
Generative AI for Mobile Business Apps
SAP is embedding intelligence into every layer of business operations, making AI accessible and actionable in real time. In native mobile applications, generative AI enhances user experiences by delivering personalized, AI-driven insights and automating routine tasks directly within the app.
Whether through in-app AI components or conversational agents like Joule, users experience intuitive, natural interactions that blend seamlessly into their existing workflows. SAP's approach puts users in control, allowing them to review and validate AI-generated information to ensure trust and transparency alongside increased productivity.
To dive deeper, see SAP's Business AI strategy
[internal_only]In-App AI[/internal_only]
[internal_only]With generative AI integrated into mobile business apps, users receive real-time recommendations and proactive support, enabling smarter decisions within their natural workflow. These capabilities offer instant insights, predictive analytics, and automation, helping users stay focused on tasks without disruption.
By leveraging in-app AI components and patterns, we enable faster processes, improved productivity, and enhanced decision-making, creating an intuitive experience that adapts to the evolving needs of users and businesses.[/internal_only]
[internal_only]Joule: SAP’s Generative AI Copilot[/internal_only]
[internal_only]Joule, SAP's generative AI copilot, provides mobile users with contextual insights across SAP solutions and integrates third-party data as needed. By delivering AI-driven business insights tailored to user needs, Joule enhances productivity and streamlines decision-making.
As Joule continues to evolve, we're exploring how this copilot can address increasingly complex business challenges and serve as the central entry point for multi-agent systems.[/internal_only]
[internal_only]Get Involved[/internal_only]
[internal_only]Exploration[/internal_only]
[internal_only]These guidelines provide a foundation for integrating generative AI into SAP's mobile apps. Based on research and insights gathered to date, they offer UX designers and developers a starting point for exploring and building with AI. We encourage collaboration, feedback, and shared learning as we continue to refine these guidelines and shape the future of SAP's AI offerings.
Roadmap
As we evolve our roadmap for in-app generative AI and Joule, we invite you to help define and refine future use cases, components, and patterns.
For in-app AI design consultations or feature requests specific to in-app AI components and patterns, visit our Fiori Mobile Design Consultation Sign Up group.
For Joule-specific design consultations or feature requests, visit the Joule User Experience SharePoint.[/internal_only]
[internal_only]Resources[/internal_only]
[internal_only]
Generative AI Design Principles
Explainable AI (XAI) – Overview
Building Trust with Generative AI
Joule User Experience Resources
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