Resources

Resources

Intro

The Resources page provides centralized access to key materials supporting design and development across CX UX. Explore product-specific best practices, UI Kits, and useful links – including SharePoint resources and Figma training sessions – to ensure consistency, efficiency, and excellence in your daily work.

Product-Specific Best Practices

This section provides product-specific best practice guides developed by our teams. They offer proven methods and standards to ensure consistency, quality, and efficiency across all products.

Emarsys Design Guidelines

Check out the link below to get more insights.

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Commerce Cloud Best Practices

Check out the link below to get more insights.

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C4C Best Practices

Check out the link below to get more insights.

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UI Kits

This section provides an overview of all CX UI Kits. They include wrapped, enhanced, and custom components designed to support the specific needs of each team while ensuring a consistent visual language and user experience across CX products.

Commerce Web UI Kit

CXII UI Kit (AI Enablement)

Designing for Performance

AI Resources

The AI resources are located under the “Gen AI” section in our Best Practice Guide. They provide guidance and examples on how to effectively and responsibly apply AI within our CX products.

AI Resources

CX UX Cross

CX UX Cross

Find further information on our Sharepoint.

HPOM-Led Product Development

Get detailed information on how we work.

AI Enablement

Get practical AI support that is tailored to your real product needs.

CX UX Scorecard

The CX UX Scorecard provides a standardized framework to assess and improve user experience quality across CX products.

Designing for Accessibility

This resource outlines best practices and guidelines for designig accessible experiences, ensuring inclusiveness and compliance across CX products.

Figma Training Session

Learn more about designing with Figma to enhance design proficiency, collaboration, and alignment.

SAP CX Explorer

Explore Customer Experience personas and use cases with the CX Explorer. Find more in our Sharepoint.

General

Get Started

Kick off your journey with essential tools, videos, and tutorials.

SAP Web UI Kit

Simplify your design process with our SAP Web UI Kit.

Foundations

Explore the core of it all in our Foundation section.

Community

Join our vibrant Community and engage. Share, learn, and grow together.