How to Use This Guide / Product Standards
Intro
Product Standards (PS) define software qualities which need to be fulfilled by all SAP products to enable SAP‘s business model. To do so, product standards define requirements to enable selling SAP products worldwide, efficient support, reaching all kinds of users, mitigating risk of lawsuits, up- and cross-selling into existing customer landscapes, and so on. SAP has integrated Product Standards into the development process to achieve transparency about SAP products’ qualities.
Product teams have to deliver reports on the implementation status of Product Standards in Sirius. Sirius is a tool for program management and quality assurance, which enables multiple parallel or subsequent deliveries in one program.
In this guide, we’ll focus on three Product Standards: the Product Standard Accessibility, the Product Standard User Assistance, and the Product Standard UX Consistency.
Read more about the SAP Product Standards.
Product Standard Accessibility
Accessibility refers to the possibility for the widest possible range of people , including and especially people with disabilities, to access and use technology and information products. SAP ensures the accessibility of the products via the “Product Standard Accessibility”. The status of each SAP product concerning accessibility is documented, the status documents are handed out to customers on request.
Go to the Product Standard Accessibility.
Product Standard User Assistance
User assistance is an integral part of the customer experience. It covers UI text, embedded help, documentation on SAP Help Portal, and multimedia. This content is provided together with the software (same time, same version). User assistance is important for SAP’s integration strategy and a consistent user experience – in other words, for market success.
Below, you’ll find a table with summaries of the most important aspects of each PS UA dimension.
Go to the Product Standard User Assistance.
User Assistance Requirements
<div> <div></div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.wdf.sap.corp%2Fwiki%2Fdisplay%2FPSUA%2FUA-010">UA-010 – User Assistance Provided with the Software</a></strong></div> <div> <ul> <li>User assistance shall be provided at the same time as the software.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.wdf.sap.corp%2Fwiki%2Fdisplay%2FPSUA%2FUA-020">UA-020 – Translation Scope Defined</a></strong></div> <div> <ul> <li>Each user assistance deliverable shall be translated in the appropriate language scope based on the country and language strategy.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.wdf.sap.corp%2Fwiki%2Fdisplay%2FPSUA%2FUA-030">UA-030 – Only Existing Features Described</a></strong></div> <div> <ul> <li>Features described in user assistance shall exactly match the software version.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.wdf.sap.corp%2Fwiki%2Fdisplay%2FPSUA%2FUA-040">UA-040 – Infrastructure for User Assistance</a></strong></div> <div> <ul> <li>User assistance shall be created and published using the defined infrastructure for user assistance.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.wdf.sap.corp%2Fwiki%2Fdisplay%2FPSUA%2FUA-050">UA-050 – Product Terminology</a></strong></div> <div> <ul> <li>Product terminology shall be defined early and used consistently.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.wdf.sap.corp%2Fwiki%2Fdisplay%2FPSUA%2FUA-060">UA-060 – Intuitive User Interface</a></strong></div> <div> <ul> <li>UI text and embedded help shall cover the immediate information needs of the user.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.wdf.sap.corp%2Fwiki%2Fdisplay%2FPSUA%2FUA-070">UA-070 – Documentation on SAP Help Portal</a></strong></div> <div> <ul> <li>Documentation shall be available on an SAP Help Portal page.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.wdf.sap.corp%2Fwiki%2Fdisplay%2FPSUA%2FUA-080">UA-080 – What’s New Information Provided</a></strong></div> <div> <ul> <li>What’s New information shall be provided with the software.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.wdf.sap.corp%2Fwiki%2Fdisplay%2FPSUA%2FUA-090">UA-090 – Public APIs Documented</a></strong></div> <div> <ul> <li>Public APIs shall be documented.</li> </ul> </div> </div>
Product Standard User Experience Consistency
Consistency is an important aspect of User Experience Design and refers to the usage of similar elements and design patterns throughout a product, an application, or a range of applications. Ultimately, it creates a coherent and unified look and feel, which makes it easier to understand and to interact with a product. When elements and patterns look and behave the same, users can develop a mental model of how products work, which reduces the mental load and enables users to interact confidently with a range of products.
The goal of the Product Standard UX Consistency (PS UXC) is to improve the consistency of the user experience across our product portfolio. It focuses on a subset of impactful measures that can be applied across products independent of technology and domain.
Below, you’ll find a table with summaries of the most important aspects of each PS UXC dimension.
Go to the Product Standard UX Consistency.
UX Consistency Requirements
<div> <div></div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.one.int.sap%2Fwiki%2Fdisplay%2Fuxc%2FUXC-010">UXC-010 – Colors</a></strong></div> <div> <ul> <li>The user interface elements of the product must use the colors as they are defined in the Morning Horizon theme.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.one.int.sap%2Fwiki%2Fdisplay%2Fuxc%2FUXC-011">UXC-011 – Theming Variables</a></strong></div> <div> <ul> <li>The colors of the user interface elements of the product must be styled via theming variables that are connected to the theming base content.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.one.int.sap%2Fwiki%2Fdisplay%2Fuxc%2FUXC-012">UXC-012 – Typography</a></strong></div> <div> <ul> <li>Products must use the 72 typeface and defined fallback system fonts in the weights regular, semibold duplex, bold and black for the user interface texts.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.one.int.sap%2Fwiki%2Fdisplay%2Fuxc%2FUXC-013">UXC-013 – Iconography</a></strong></div> <div> <ul> <li>Products must use icons that follow the icon style guide.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.one.int.sap%2Fwiki%2Fdisplay%2Fuxc%2FUXC-014">UXC-014 – Action Placement</a></strong></div> <div> <ul> <li>Products must place actions that affect the entire page either on the top or on the bottom of the page or at the end of the page content.</li> <li>Products must define whether an action is a primary action.</li> <li>Products must place primary actions in reading direction before other actions.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.one.int.sap%2Fwiki%2Fdisplay%2Fuxc%2FUXC-015">UXC-015 – Terminology</a></strong></div> <div> <ul> <li>Products must use standard terms to communicate specific meanings.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.one.int.sap%2Fwiki%2Fdisplay%2Fuxc%2FUXC-016">UXC-016 – Shell</a></strong></div> <div> <ul> <li>Products must provide a shell bar that follows a defined structure and responsive behavior.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.one.int.sap%2Fwiki%2Fdisplay%2Fuxc%2FUXC-017">UXC-017 – Settings</a></strong></div> <div> <ul> <li>Products must place access to global settings in the shell.</li> </ul> </div> </div> <div> <div>UXC-018 – SAP CoPilot Digital Assistant <strong>(DEPRECATED)</strong></div> <div> <ul> <li>As of the SAP Product Standard update in May, 2019, the requirement has been deprecated.</li> <li><a href="https%3A%2F%2Fgithub.tools.sap%2FCentralEngineering%2FTechnologyGuidelines%2Ftree%2Fmain%2Ftg24">Technology Guideline 24 (Conversational AI)</a> will focus on this topic.</li> </ul> </div> </div> <div> <div><strong><a href="https%3A%2F%2Fwiki.one.int.sap%2Fwiki%2Fdisplay%2Fuxc%2FUXC-019">UXC-019 – Icon Semantics</a></strong><br><strong>(NEW)</strong></div> <div> <ul> <li>Products must use standard icons to communicate specific meanings.</li> </ul> </div> </div>
