Intro

The engagement layer serves as an intelligent and unified experience framework, connecting users to capabilities across SAP and beyond through intent, context, and conversational Al. It transforms the way work is conducted by unifying tasks, insights, and content within a dynamic information architecture using interaction models. Users initiate actions through intent, receive proactive support, and interact with task-oriented agents that execute across their suite of applications.

UI Shell: Main Entry Point

The UI Shell acts as a central user interface hub that boosts productivity by integrating adaptable spaces, automated jobs, and intuitive conversations with Joule. These components create a seamless digital ecosystem that efficiently supports diverse workflow needs, providing unified access to different tools and features.

Conversations: Natural Interaction with Joule

Conversations are interfaces that allow users to ask questions, search for information, and take actions. By fostering a conversational approach, users are empowered to interact intuitively with Joule. They can type, speak, or attach files to get started.

Spaces: Flexible Work Environments

Spaces provide users with adaptable workspaces that enhance productivity by accommodating their dynamic needs. These environments are crafted to support diverse tasks and foster collaboration. Whether users are managing complex projects or setting up for daily activities, spaces offer the flexibility required to tailor their work environment to their specific preferences.

Jobs: Automation with Human Oversight

Jobs allow users to automate routine tasks, ensuring that repetitive processes are handled autonomously while keeping critical decisions within their control. This provides users with the freedom to focus on strategic thinking and important decision-making, enhancing overall efficiency and effectiveness in their workflows.