This section describes all the tasks that a customer needs to handle to stop using the service.

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Note that we refer to the case when the customer decides to stop using the service, not the case when SAP decides to deprecate or discontinue the service to customers.

<div> <div>Target Group</div> <div>Account administrator, (application developer)</div> </div> <div> <div></div> <div>Optional</div> </div> <div> <div></div> <div>Multiple topics possible (grouped under root topic )</div> </div>

Basic Considerations

The following questions might help you when collecting information for this chapter:

What steps does a customer need to do to stop using the service?

Are these just the standard tasks typical for SAP BTP (unsubscribing from the service, releasing quota, entitlements, etc.)?
Does the customer need to perform additional steps such as manually export data, delete connectivity configurations, certificates, authorizations, etc.?
Does the customer need to inform its own customers?
Are there any services dependent on this service? If the answer is yes, warn your customers that some applications or services may stop working correctly

Usage of Multiple Topics

You can provide all relevant information in a single topic, or you can provide multiple topics for a set of complex tasks required for offboarding.

Topic Contents

Title: Service Offboarding

Use "Service Offboarding" as title of your (root) topic. Do not replace it with another title.

Multiple Topics

If you provide one topic for each task that you want to describe, use the task as topic title. Group all of these topics under the root topic "Service Offboarding".

Unsubscribe from the Service/Stop Using the Service

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Note that there is a difference between services based on subscription or pay-per-use model.

Use the following steps:

Delete your service instances.
See Deleting Service Instances.
Remove the entitlements in the corresponding subaccounts.
Contact your account executive to cancel the subscriptions for the service.

Note that unsubscribing from the service does not necessarily mean that the customer wants to terminate their global account(s) and contact with SAP. You can, however, add links to more information regarding those aspects.

Delete Spaces

Delete Organizations

Delete Subaccounts