SAP Support Portal
Channels
The SAP Support Portal provides support-related information for SAP products. Here you can find, for example, troubleshooting information or SAP Notes.
SAP Support Portal Homepage
What deliverables can be spread via this channel?
The SAP Support Portal is best suited to spread the following deliverables:
- Troubleshooting information
- Guided Answers
- Software downloads
- Report Incidents
- SAP Notes
- Manage support incidents
- View cloud availability
- Search for knowledge base articles (KBA)
Why?
- A central place for all support-related information
- Joint content creation with the product support
- Providing support for root cause analysis
- Use real-time support channels
Constraints
- Legally binding, needs to stay up to date
- Selected scope (primarily on customers demand)
- Generic or concrete examples
- Can be used to ship coding or tools
Target Group
This channel is directed at developers, support consultants, and anyone who work on incidents.
Standards and Guidelines
When publishing content on SAP Support Portal, please follow the Standards and Guidelines. Please be aware that you might have to fit certain requirements to be allowed to publish content on this channel.
Examples
- Guided Answers help you troubleshoot and find solutions to your technical problems using a step-by-step guide, e.g., SAP BTP Authentication and Authorization
- SAP Notes, e.g., Note Assistant and SAP Notes & KBAs
- Knowledge Base Articles (KBA), e.g., SAP Notes & KBAs