SAP Help Portal
Channels
The SAP Help Portal is the starting point for finding product-related documentation, as well as step-by-step guides and release notes.
SAP Help Portal (Documentation) Discover Page for SAP BTP
Which deliverables can be published via this channel?
The SAP Help Portal is best suited for publishing the following deliverables:
- Conceptual information
- Task-oriented documentation for using single features or executing complex processes
- Reference information
- Release notes (What’s New)
- Implementation guides
- Feature Scope Descriptions and Technical Constraints
Why?
- Legally binding, mandatory information according to SAP’s terms and conditions
- Common branding according to OneExperience
- Fulfilling archiving, internationalization, and accessibility requirements
- Centrally managed SLAs (uptime)
Constraints
- Needs to stay generic – no specific examples
- Avoid screenshots
- Provides content for all releases that are in maintenance
- Can’t be used to ship coding or tools
- Strong product focus – difficult to provide content for cross-product scenarios
Target Group
This channel is directed at decision makers, UA leads, and Information Architects.
Standards and Guidelines
When publishing content on SAP Help Portal (Documentation), follow the Standards and Guidelines for User Assistance at SAP. Please be aware that you might have to fit certain requirements to be allowed to publish content on this channel.
Examples
On the SAP Help Portal, you can find the SAP Business Technology Platform Product Page, which showcases all existing documentation for the SAP Business Technology Platform. The documentation includes the following:
- Conceptual information, such as the SAP Business Technology Platform Resilience Guide
- Task-oriented documentation for using single features or executing complex processes, such as Getting Started in the Cloud Foundry Environment
- Reference Information, such as Authentication for Node.js Applications
- What’s New information, for example, What's New for SAP Business Technology Platform
- Feature Scope Description and Technical Constraints, for example, Feature Scope Description for SAP BTP, Cloud Foundry, ABAP, and Kyma Environments