Embedded in the products, you can find support in the form of on-screen texts, as well as in-app help, info messages, tooltips, and error messages.
Which deliverables can be published via this channel?
The product is best suited to spread the following deliverables:
On-screen texts:
- Short descriptions
- Info messages
- Field labels
- Ghost texts
- Tooltips
In-app help:
- Guided Tours
- Static contextual help
- What's New
Error messages
Why?
- Customers expect to get support directly inside the product
- Helps first-time users learn how to use the product
- Increases software usability and user efficiency
- Questions about how to perform a task can be answered on the screen in real time
Constraints
- Limited real estate
- Needs to stay generic – no specific examples
- Must be correct and up to date
- Selected scope possible
- Difficult to provide content for cross-product scenarios
- Limited reporting capabilities for the in-app content consumption
Target Group
This channel is directed at product users.
Standards and Guidelines
When publishing content, please follow the Standards and Guidelines. Please be aware that you might have to fit certain requirements to be allowed to publish content.