The content of the Basics section is a collection of resources provided mostly by other groups in SAP. It has been shortened or specified for the needs of SAP BTP user assistance. Every section contains links to its source, mainly to the SAP Style Guide for Technical Communication.
- Follow the CIAO principle (clear, insightful, approachable, and optimistic) in your communications.
- Understand your target group's perspective and follow the principles of the people-centric approach (PCA).
- Use consistent terminology and follow the official processes for terminology.
- Use official product names and follow the official naming process when requesting new product names.
- Handle country/region-specific terms with care.
- Replace inappropriate terms.
- Use gender-neutral language.
- Use culturally neutral terms.
- Familiarize yourself with some basic accessibility principles for providing information.
- Understand documentation as a legal concept.
- Provide a feature scope description.
- Familiarize yourself with the corporate task and product standard for user assistance.
