Overview
SAP Customers run their business processes across various applications (both SAP and Non-SAP). They trust that SAP software delivers correct and complete functionality. Customers expect standardization from SAP, specifically that products should have the same quality, easy integration, globalization, top-notch security, high availability, etc.
See also:
Customer Expectations
- Security: the most critical concern of our customers.
- Quality and trustful software
- Easy of use
- Enablement
- Accessibility: Software accessible to everyone
- Performance / Scalability
- Optimized Operations
- Localized products and services
- End-to-End integrated solutions
- Supportability
- Compliance with data protection and legal privacy regulations globally
- Regular and instantly available updates
- Time-to-value
The Value of Standardisation
Risk Mitigation
- Translating legal and contractual requirements into software requirements
- Helping reduce the repetition of mistakes and escalations
- Helping reduce customer escalations due to performance problems
- Prevent license infringements
- Preventing security leaks
Business Value
- UX plays a significant role in our customers’ decision to buy and renew licenses for SAP software.
- Sell our software and services worldwide
- Up- and cross-selling our SAP products
- Offer efficient support services
- Standards support cost reductions due to reuse and best practices.