Shaping the future of HR with AI
Driving value, elevating people, proving impact
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Navigating the agentic revolution: How autonomous AI is reshaping human-AI dynamics at work
The artificial intelligence (AI) landscape is experiencing a fundamental shift. To date, generative AI’s impact on productivity has dominated headlines. But a new form of AI is poised to revolutionize how work gets done: AI agents. Agents are AI applications that support business users with decision support and task automation that require non-deterministic workflows. The latest insights from the Future of Work Research Lab offers a deeper examination on formulating an agentic AI strategy, from the following three lenses:
- Agents and the employee
- Agents within teams
- Agents and managers
Fast facts
Agents and the employee: A complex push-pull dynamic
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Agents within teams: Redefining collaboration
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Agents and managers: Augmentation over replacement
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INFOGRAPHIC
Agentic AI: Research findings
SAP surveyed 4,019 employees globally and conducted 15 semi-structured interviews with HR leaders to explore how autonomous AI agents are redefining human-AI dynamics at work.
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Register for the full report – and learn how to navigate the agentic revolution.
Keeping the human in human resources: The future of HR in the age of AI
As AI reshapes the future of work, HR must lean into its human strengths—ethics, empathy, leadership, and culture. This report outlines emerging HR archetypes and capabilities needed to thrive alongside AI, urging HR to evolve, upskill, and lead the transformation. The future of HR is more human, not less.
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Article
Rethinking HR's purpose alongside AI
A group of 14 global HR executives examined the many changes (and opportunities) brought on by AI for HR
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Hear what SAP SuccessFactors customers have to say
Discover which archetype visitors to SAP Connect feel resonates most with them.
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Explore the full research report
Register for the full report—and prepare for and ultimately thrive in this rapidly evolving technological landscape.
Investigating the business impact of AI for HR
Organizations need to see tangible value from implementing AI for HR. To this end, the Future of Work Research Lab is partnering with customers to conduct business impact studies and evaluate the measurable impact of AI for HR use cases on employee and organizational outcomes as they are implemented across the suite.
Fast facts
After using Joule:
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ARTICLE
Measuring what matters: What we learned from studying real-world AI impact
AI is transforming work faster than we can keep up. The only way to keep pace is to measure what's really happening—and adjust accordingly.
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AI in action: Research findings for HCM
SAP SuccessFactors AI Business Impact Research Studies reveal that AI tools like Joule help employees save time, improve efficiency, and enhance creativity.
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Access the full research—and learn how AI can have a positive impact and add tangible value at your organization.
HR’s guide to enterprise AI adoption: Strategies for AI governance and workforce engagement
How can HR leaders harness the power of AI to drive meaningful change? This paper delivers practical recommendations to establish AI strategy governance, boost adoption, and ensure ethical deployment—backed by insights from the Future of Work Research Lab.
Fast facts
The current state of governance for AI in HR:
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Overcoming HR obstacles to enterprise AI adoption
Dr. Lauren Park shares strategies for AI governance and workforce management.
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Register for the full report—and learn how to improve AI adoption at your organization.
HR’s guide to improving AI literacy and AI readiness across the business
Are you ready to lead your workforce into an AI-enabled future? In this paper, the Future of Work Research Lab delves into the importance of AI literacy for AI adoption and provide persona-specific strategies based on employees’, managers’, and HR leaders’ unique needs and perceptions of the value of AI.
Fast fact
When it comes to using AI at work, compared to people with high AI literacy, those with low AI literacy were:
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Infographic
SAP research shows mixed attitudes around AI at work
SAP surveyed over 4,000 managers and employees globally about how AI is reshaping workplace dynamics and HR practices, and the results paint a complicated picture.
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The importance of AI literacy to AI adoption
Dr. Autumn Krauss shares how gaining AI skills takes training and experience. Workers know that success—theirs and their companies’—depend on it.
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Explore the full research report
Register for the full report—and learn how to improve AI literacy and AI readiness at your organization.
Future of Work Research Lab
Discover additional research on emerging trends in the future of work and HR.