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SAP Quality Issue Management

Stay on top of quality issues – with our quality management system

Set up an integrated quality management system (QMS) – and take swift action to prevent or correct issues. SAP Quality Issue Management provides rich functionality for issue identification and monitoring, root-cause analysis, issue prevention and resolution, and more. Enhance quality assurance, reduce the cost of quality, and drive continuous manufacturing improvements.

Why SAP Quality Issue Management?

Because the quality system can help you improve business credibility and customer confidence. Identify and analyse all quality issues, take quick corrective and preventive action (CAPA) – and catch defects before they get to the final product. 

  • Standardise quality management with guided processes and business rules
  • Increase visibility into product quality – and reduce the risk of safety and other issues
  • Spot and resolve problems earlier to reduce the costs of poor quality (COPQ)
  • Enhance customer satisfaction with improved complaint handling
  • Ensure compliance with legal regulations and industry standards
  • Improve manufacturing quality to enhance brand reputation and competitiveness

Learn how SAP Quality Issue Management can simplify the lives of business users and IT staff:

Functional Capabilities

Comprehensive issue management
  • Standardise your approach to total quality management (TQM) and accelerate problem resolution
  • Apply SAP QIM processes to different business scenarios
  • Get visibility into processes and activities across sources and systems – including non-SAP systems
  • Improve complaint handling and customer satisfaction
  • Collaborate on quality issues with suppliers, customers, and partners
     
Analytics
  • Analyse quality issues and activities to improve the resolution process and ensure compliance
  • Use root-cause analysis to identify quality issues before they happen – and take corrective and preventive action (CAPA)
  • Deliver graphical summaries of quality issues via intuitive dashboards
  • Quickly produce reports and decision-support materials from standard lists and queries
  • Search quality data across all integrated systems
Integrated and customisable framework
  • Enhance the user experience with a flexible system that supports a variety of use cases
  • Empower users with an easy-to-use Web interface and workflows
  • Integrate with SAP Business Suite and / or SAP ERP Central Component (SAP ECC)
  • Standardise processes and guide users via customised business rules
  • Use your own language and easily redefine default terms
  • Run integrated processes and execute follow-up actions in target systems
  • Lower TCO with a flexible architecture and multiple deployment options

Deployment Options
  • SAP QIM is an on-premise application based on SAP NetWeaver 7.31 (ABAP stack) and SAP Business Suite foundation layer
  • Deploy side-by-side with SAP ERP Central Component (SAP ECC) or as a stand-alone
  • Integrate with SAP ERP (4.6C and above) to reduce total cost of ownership (TCO)
  • Choose options for SAP Business Client and SAP Portal to create a highly configurable user interface

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Technical Capabilities

Flexible architecture
  • Flexible framework to connect multiple SAP and non-SAP systems
  • System architecture based on SAP NetWeaver that can be deployed side-by-side or as a stand-alone 
  • A data model that’s easy to adapt for specific issue types
     
Integration with SAP Business Suite  
  • Reference to materials, batches, and other resources in SAP ERP
  • Object monitoring in other SAP systems
  • Triggering for follow-up actions in connected SAP and non-SAP systems
     
User guidance
  • Definable business rules through simple configuration
  • Role-based screens and flexible workflows
  • Ability to apply user-specific terminology

 

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Need additional help? Explore SAP Digital Business Services

Original Content System requirements for
SAP Quality Issue Management

System and software requirements vary according to specific customer scenarios – please refer to the SAP ECC Sizing Guidelines and Quick Sizer tool* for details. Also, please see the SAP Quality Issue Management Product Availability Matrix* for the latest information on updates and releases.

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SAP Sizing Guide*

Licensing and purchasing options for
SAP Quality Issue Management

The modular structure of SAP Quality Issue Management allows you to license and pay for only the functionality and number of users that you require at any given time. Start with the packages and licenses your organisation needs right now and add more users and functionality as your needs evolve. This product is deployed on-premise and requires a perpetual license. Contact your local SAP account executive for additional licensing and purchasing options.

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Buy SAP software now and pay later - with our flexible payment plans and financing options

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For general licensing information, consult Licensing SAP Software: A Guide for Buyers 

See what our customers are saying

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Tenneco

Learn how this automotive parts manufacturer established a common global process for managing supplier issues – with SAP Quality Issue Management. Now Tenneco has seamless supplier collaboration and improved product quality.

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Implementation

Ensure a successful implementation and maximise your ROI with information resources that support the different phases of SAP Quality Issue Management – from planning and installation to operation.

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Plan your installation

Refer to SAP Quality Issue Management Administrator’s Guide* for important information about installation and upgrade planning.

Confirm that you have a license key

To request permanent license keys, you need authorisation under myProfile*. To extend your authorisation, please contact an SAP user administrator*.

Download the software

Visit the SAP Support Portal* to download SAP Quality Management software installation package.

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Consider a faster deployment option

Get up and running even faster. The SAP QIM rapid-deployment solution brings together software and services to speed go-live for a rich set of quality issue management functionality.

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Need additional help with your implementation?
Contact SAP Digital Business Services or SAP Enterprise Support services

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Find an SAP partner to help with your implementation

Complete the installation steps 
Refer to Administrator’s Guide: SAP Quality Issue Management 1.0* for a step-by-step overview of the installation process, including a list of required tools and associated documentation installation steps

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Need additional help with your implementation?
Contact SAP Digital Business Services or SAP Enterprise Support services

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Find an SAP partner to help with your implementation

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Manage your SAP applications

Refer to Application Operations Guide: SAP Quality Issue Management 1.0* to learn how to manage, maintain, and run your SAP applications at peak performance.

Ensure the security of SAP QIM

Download the SAP Quality Issue Management Security Guide* for important information on ensuring the security of your software.

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Need additional help with your implementation?
Contact SAP Digital Business Services or SAP Enterprise Support services

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Find an SAP partner to help with your implementation

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Enhance your knowledge of SAP Quality Issue Management

View the SAP Quality Issue Management Live Expert Sessions – and train when and where it’s convenient for you.

Stay up-to-date with our learning maps

Consultants, get role-specific learning maps with SAP implementation and operation information. These online knowledge products cover our latest products and upgrades.

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Need expert guidance with your educational needs? Learn how education consulting services from SAP can help

 

Upgrades

Plan and carry out a successful upgrade to the latest release of SAP Quality Issue Management – so you can take advantage of the new features and capabilities right away.

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Identify the upgrade paths

Download the Product Availability Matrix to review upgrade paths for SAP Quality Issue Management. 

Download the matrix now*
 

Plan your upgrade

The Administrator’s Guide contains important information about SAP Quality Issue Management upgrade planning.

Read the guide*

Plan landscape changes

The Landscape Planner lets you visualise your existing system landscape, simulate changes, and analyse the impact.

Use the planner*

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Identify dependencies

Use the Upgrade Dependency Analyser to determine if your upgrade will have an impact on your other systems.

Access the analyser*

Size the implementation

Use the Web-based Quick Sizer tool to help you select an economically balanced system based on your requirements.

Open the Quick Sizer tool*

 

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Complete the upgrade steps

Refer to the SAP Quality Issue Management Administrator’s Guide for an overview of the upgrade process, including a list of required tools and associated documentation.

View the guide*

Download SAP Quality Issue Management

Get technical release information* 

Download installations and upgrades* 

Download support packages and patches*

 

Ask the community

Visit the SAP Manufacturing community for the latest technology news and updates. Ask questions, post comments, and discuss issues.

Visit the community*

 

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Need additional help with your upgrade? Contact SAP Digital Business Services or SAP Enterprise Support services

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Find an SAP partner to help with your upgrade

Support

Get the support you need to keep SAP Quality Issue Management running at peak performance. Our experts can help you maximise the value of your software, take advantage of new business models and capabilities, and more.

Troubleshoot and Maintain

SAP Support Portal: Search our knowledge base, log incidents, obtain license keys, download software, and more
 

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Ask the Community

Search for answers, post your questions, and share your knowledge in the SAP Manufacturing community
 
 

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Contact Support

We're here to help. Get in touch with SAP Digital Business Services using one of these options:
 
 
 

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Visit the SAP Support Portal

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SAP Digital Business Services

Expert Community

Connect with SAP experts – and get the latest news and views on SAP Quality Issue Management implementations, upgrades, innovations, and best practices.

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5 Most-Viewed KBAs for SAP QIM

This blog post lays out our most commonly searched knowledge base articles (KBAs) for SAP QIM.

Catalogs and Codes: A Good Tip

Learn how to simplify and drastically reduce the amount of data uploaded to a QS41 transaction. 

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