Service management with cloud ERP
How do you retain customers for life? By providing a seamless, personalised after-sales experience that anticipates and meets needs on any channel. Earn customer loyalty with quick resolution times and gather feedback with customer service capabilities in SAP S/4HANA Cloud.
- End-to-end commercial service management, from fulfilment to billing and finance
- A single platform for planning and managing technical services
- Broad visibility across service operations with data tracking, visualisation, and interaction
- Holistic analytics across your entire portfolio of services
- End-to-end commercial service management, from fulfilment to billing and finance
- A single platform for planning and managing technical services
- Broad visibility across service operations with data tracking, visualisation, and interaction
- Holistic analytics across your entire portfolio of services
Service capabilities in SAP S/4HANA Cloud: What’s included
At every turn, the customer service capabilities in SAP S/4HANA Cloud can help you deliver outstanding service and support that earns you customer loyalty for the long-term.
See how customers are succeeding
Learn how Allied Rongda built an all-inclusive loop of supply, finance, and information processes.
Learn how Siemens Gamesa is establishing a simplified and harmonised IT landscape with help from SAP.
Discover how Eczacıbaşı now has the agility to better meet customer expectations and gain competitive advantage amid changing industry dynamics.
Need more customer service management software?
SAP has an extensive portfolio of software for every customer and field service need – and it all integrates seamlessly with SAP S/4HANA Cloud. Explore solutions:
Explore the latest release highlights and product road map
Release highlights
See new features, functions, and highlights in the latest release of SAP S/4HANA Cloud.