Seamlessly enhance telecom customer's experience with single dashboard
All-in-one solution for telecom operators providing advanced real-time network and device monitoring. The platform empowers the user with quicker customer issue resolution with accessibility to ticket data and device data on single platform
Overview
Field service Improvement and better insights
Up to 5X improvement in operational efficiency by remotely resolving 20% of the field tickets; up to 30% increase in first time fixes and up to 15% up-sell with insights into possible upgrade opportunities
Ready integration with CPE
Integration with ticketing solutions like Service Now and customer premises equipment (CPE) management solutions like iCE.X which is readily available for customers offering.
Projection on Stock Requirement and Availability
Empower the customer with accurate projections of required inventory of devices (routers) based on possible replacement orders and new connection requests.
Details
Solution type
Extensions and Add-ons
Industry
Telecommunications
Compatibility
Works with
Features
Telecom Service Ticket Management
Brings together helpdesk ticket information and real-time customer premises equipment (CPE) insights as well as proactive system alerts on a single screen.
Integration with SAP S/4HANA
Creation of the work order to carry out activities like replacement of routers, checking the FTTH lines, fixing signal amplifiers is offered in single touchpoint which ties back to SAP S/4HANA.
Single Screen for Customer Relevant Information
Provides asset management, customer segmentation, and customer subscription – all on a single screen. With iXm, you have a single place that showcases isolated information relevant to prioritizing the customer and offering an intuitive experience.
Plans and pricing
Limited Trial
Free trial offers users to understand the specifics of the solution and helps to tailor the subsequent upgrade.
ServiceNow(TM) trial instance will be provisioned which will be integrated with iXm
Includes 2 Users For 15 DaysFree- Maximum contract 15 days
Free trial offers users to understand the specifics of the solution and helps to tailor the subsequent upgrade.
ServiceNow(TM) trial instance will be provisioned which will be integrated with iXm
Includes 2 Users Pay as you grow
Nominal all-inclusive pricing for everything you need
iXm as a platform is available to customers on a subscription-based pricing
No additional costs for initial integrations with customer’s CPE systems, ticketing systems, SAP systems, etc.
Includes initial integration with existing SAP S/4 HANA, Cloud ticketing system, and customer survey system.
A month of hypercare attention (remote) to customers to overcome any initial adoption challenges. Low touch engagement with key users
Ongoing Support – post the initial hypercare, the cost includes regular customer support (remote)
Includes 10000 Devices connected Includes 10 Users Includes 1 Qualtrics / custom survey system Includes 1 SAP S4HANA (On-prem / Cloud) connected instance Includes 1 Connected ticketing system Includes 1 Integration with existing device management Per MonthEUR 1,242.00- EUR per Connected Devices
- Minimum contract 6 months
Nominal all-inclusive pricing for everything you need
iXm as a platform is available to customers on a subscription-based pricing
No additional costs for initial integrations with customer’s CPE systems, ticketing systems, SAP systems, etc.
Includes initial integration with existing SAP S/4 HANA, Cloud ticketing system, and customer survey system.
A month of hypercare attention (remote) to customers to overcome any initial adoption challenges. Low touch engagement with key users
Ongoing Support – post the initial hypercare, the cost includes regular customer support (remote)
Includes 10000 Devices connected Includes 10 Users Includes 1 Qualtrics / custom survey system Includes 1 SAP S4HANA (On-prem / Cloud) connected instance Includes 1 Connected ticketing system Includes 1 Integration with existing device management Large Enterprise
Nominal all-inclusive pricing for everything you need
iXm as a platform is available to customers on a subscription-based pricing
No additional costs for initial integrations with customer’s CPE systems, ticketing systems, SAP systems, etc.
Includes initial integration with existing SAP S/4HANA, Cloud ticketing system, customer survey system.
A month of hypercare attention (remote) to customers to overcome any initial adoption challenges. Low touch engagement with key users
Ongoing Support – post the initial hypercare, the cost includes regular customer support (remote)
Includes 25 Operator users Includes 25000 CPE connections (Blocks of 1000 devices) Price upon requestNominal all-inclusive pricing for everything you need
iXm as a platform is available to customers on a subscription-based pricing
No additional costs for initial integrations with customer’s CPE systems, ticketing systems, SAP systems, etc.
Includes initial integration with existing SAP S/4HANA, Cloud ticketing system, customer survey system.
A month of hypercare attention (remote) to customers to overcome any initial adoption challenges. Low touch engagement with key users
Ongoing Support – post the initial hypercare, the cost includes regular customer support (remote)
Includes 25 Operator users Includes 25000 CPE connections (Blocks of 1000 devices)
