Professional tenant relationship management
With the "Cockpit for Tenants" tenants have a 24/7 service available to them for recording their concerns.
Overview
Improvement of data quality
The standardised generation of information provides a new quality of decision-relevant data. It represents the approach in the "Electronic Tenant File" and enables targeted corporate control and planning.
Acceleration of the processing period
Acceleration of the processing period: During the acceptance of the information the qualitative content (catalogue item) and process-oriented (competence) appreciation of the message by the Customer centre takes place - this results in a significant acceleration of the processing period. Inquiries and orders initiated by the tenant are automatically delivered immediately to the responsible internal parties and external third parties after the information has been received. Documents are automatically generated.
Improving tenant satisfaction
Tenant surveys after the introduction of the Customer Centre bring the following to light: The requested topics on availability, call quality and the duration of the processing period were assessed as being generally better by the interviewed tenants in relation to previous surveys after the system went live.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Public Sector, Professional Services
Compatibility
Works with
Features
The basic CRM module "Customer centre"
The Datatrain Customer centre represents the technological backbone of professional tenant services. Here, the employee-related contact is replaced by corporate accessibility. The structuring of tenant contacts and processing thereof offers a number of advantages, which, apart from improving their customer image can lead to significant improvements in the related business processes.
The Customer centre in detail
Datatrain’s CRM base application Customer centre is your direct line to the tenant. The SAP-based application is used for recording, logging and processing all data resulting from the receipt of tenant concerns. The basis of the application is to link the property data with the partners involved (tenant, prospect tenants, employees, external third parties). Furthermore there is the provision of catalogues to qualify generation of messages or tickets.
Information catalogues for tenant concerns
The information catalogues for tenant concerns forms the basis of data processing: According to the implemented internal reporting categories specific catalogues are stored in the system in order to process the respective tenant concerns in a categorised way and enrich the internally generated ticket here in terms of quality/content.
Plans and pricing
Edition Details
Please contact the publisher for more details about the plans and pricing available for this solution.
Please contact the publisher for more details about the plans and pricing available for this solution.
