Create a case summary using the email communications.

Generate case summary from all the inbound and outbound interactions between the customer and service agent in a case and display the interaction summary to avoid scrolling through every interaction.

Activate with AI Units

Overview

Quick Case History Review

Help service agents in quickly reading the entire history of customer cases when it is being handed over from one processor or team to another

Accurate Customer Query Resolution

Help service agents in appropriately answering customer queries and resolving it

Service Agent Efficiency

25% improvement in service agent productivity

Details

Solution type

AI Feature

Plans and pricing

Choose a base plan

SAP Service Cloud Version 2, Case Summary

  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

  • This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.

Price upon request
  • Contract duration available upon request

  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

  • This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.

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