Increase retention and capitalize on account revenue growth
Build stronger, profitable customer relationships at scale with powerful account management tools, AI automation, connected customer journeys, and more.
Overview
Connect Your Pre and Post Sales Journeys
Integrate SAP Sales Cloud and Gainsight CS to seamlessly connect your pre- and post-sales journeys, allowing your teams to utilize their preferred tools through a single platform to deliver a more cohesive customer experience.
Grow Your Commercial Relationships with Customers
Plan and take action on opportunities to expand account revenue. Model account hierarchies and create cleaner handoffs between your internal account facing teams.
Drive Efficiency Across Your Teams
Gainsight customers save team members more than eight hours per week by automating manual tasks and workflows so they can spend time building relationships.
Details
Solution Type
Extensions and Add-ons
Industry
Professional Services, High Tech, Industrial Manufacturing, Telecommunications
Compatibility
Works with
SAP Sales Cloud
Features
Gain Visibility with Customer and Person 360
Centralize a complete view of account insights, relationship health, AI-powered summaries, and more for a detailed understanding of accounts and individuals.

Design Account Success Plans and Playbooks
Build collaborative account plans, define and track goals and export slides for your next QBR. Design playbooks that outline tasks for every scenario.

Drive Customer Success Qualified Leads
Seamlessly create customer success qualified leads (CSQLs) in Gainsight CS to drive post-sales growth opportunities and attribute revenue to the right source.


