Increase retention and capitalize on account revenue growth

Build stronger, profitable customer relationships at scale with powerful account management tools, AI automation, connected customer journeys, and more.

Overview

Connect Your Pre and Post Sales Journeys

Integrate SAP Sales Cloud and Gainsight CS to seamlessly connect your pre- and post-sales journeys, allowing your teams to utilize their preferred tools through a single platform to deliver a more cohesive customer experience.

Grow Your Commercial Relationships with Customers

Plan and take action on opportunities to expand account revenue. Model account hierarchies and create cleaner handoffs between your internal account facing teams.

Drive Efficiency Across Your Teams

Gainsight customers save team members more than eight hours per week by automating manual tasks and workflows so they can spend time building relationships.

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Details

Solution Type

Extensions and Add-ons

Industry

Professional Services, High Tech, Industrial Manufacturing, Telecommunications

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Sales Cloud

Features

Gain Visibility with Customer and Person 360

Centralize a complete view of account insights, relationship health, AI-powered summaries, and more for a detailed understanding of accounts and individuals.

Gain Visibility with Customer and Person 360
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Design Account Success Plans and Playbooks

Build collaborative account plans, define and track goals and export slides for your next QBR. Design playbooks that outline tasks for every scenario.

Design Account Success Plans and Playbooks
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Drive Customer Success Qualified Leads

Seamlessly create customer success qualified leads (CSQLs) in Gainsight CS to drive post-sales growth opportunities and attribute revenue to the right source.

Drive Customer Success Qualified Leads
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