- Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution
- Create a single view of the customer to better serve them, based on service history and interactions with other departments
- Diagnose issues to minimise downtime and optimise end-to-end service execution
- Help agents and technicians get the insights they need – no matter where data is stored – with cloud-based customer service software
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Make service the heart of your customer experience
Orchestrate seamless service experiences to support your customers throughout their entire journey.
Create a unified service experience
Bridge the gap between front-office engagements and back-office processes.
Develop an elite team of skilled experts
Ensure your service teams are properly trained and available to meet service demands and volumes.
- Solve customer issues quickly from any channel they choose by using the service cloud customer portal
- Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities
- Empower agents and technicians using gamification techniques and incentives
- Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem
Deliver the next generation of self-service
Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.
- Leverage conversational AI to automate conversations and take relevant actions
- Import content from disparate systems into a unified experience to eliminate information silos
- Make information easily discoverable from anywhere, at any time, even outside your normal operating hours
- Transfer conversations to live agents without losing context
Capture and understand customer feedback
Collect and act on customer feedback along the entire journey to create a better end-to-end customer experience.
- Create a closed loop to measure, track, and act on customer feedback
- Identify and solve root causes of customer dissatisfaction and prevent repeat scenarios
- Predict and identify service needs before they become issues and complaints
Training and Certification
Realise business results fast with expert-led training, hands-on experience, and best practices for SAP Service Cloud.
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Train where it suits you best
Training courses are available at select SAP offices, your own location, and online to meet your needs and preferences.
Empower your team
Role-based training equips your team with knowledge needed to adopt and optimise SAP Service Cloud quickly and effectively.
Access the latest resources
Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.
Get started with SAP Service Cloud
Expert Services
Transform your business faster with help from SAP Digital Business Services.
Partner Ecosystem
Included Products
Learn about the products included in the SAP Service Cloud portfolio.
SAP Customer Service Management
SAP Self-Service Accelerator for Utilities by SEW
CallidusCloud ServiceMotivate
Litmos
SAP Customer Engagement Center