- Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution
- Create a single view of the customer to better serve them, based on service history and interactions with other departments
- Diagnose issues to minimise downtime and optimise end-to-end service execution
- Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software
Make service the heart of your customer experience
Orchestrate seamless service experiences to support your customers throughout their entire journey.
Create a unified service experience with SAP Service Cloud
Bridge the gap between front-office engagements and back-office processes.

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Develop an elite team of skilled experts
Ensure your service teams are properly trained and available to meet service demands and volumes.

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Deliver the next generation of self-service
Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.

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What are analysts saying about service solutions from SAP?

SAP Field Service Management is in Gartner’s Magic Quadrant
See how SAP Field Service Management helps automate processes and improve customer experiences in Gartner’s Magic Quadrant for Field Service Management report.
Training and Certification
Realise business results fast with expert-led training, hands-on experience, and best practices for SAP Service Cloud.
Train where it suits you best
Training courses are available at select SAP offices, your own location, and online to meet your needs and preferences.
Empower your team
Role-based training equips your team with knowledge needed to adopt and optimise SAP Service Cloud quickly and effectively.
Access the latest resources
Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.

Start your learning journey
Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.
Get started with SAP Service Cloud
SAP Customer Experience Services
Transform your business faster with help from SAP Digital Business Services.

Get an overview of services for SAP Service Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.
Partner Ecosystem
Benefit from specialist expertise to guide your SAP Service Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.
Included Products
Learn about the products included in the SAP Service Cloud portfolio.

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SAP Customer Service Management
SAP Self-Service Accelerator for Utilities by SEW
CallidusCloud ServiceMotivate
Litmos
SAP Service Cloud Resource centre
Support the end-to-end customer journey
Explore the other cloud solution portfolios in the SAP C/4HANA suite.
SAP C/4HANA
See how the SAP C/4HANA suite brings together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.