Federal, National, and Central Government
Public sector digital transformation
digitalisation and compliant cloud technologies are reshaping how federal, national, and central governments are serving citizens.
Enhancing operational excellence and resiliency
Extreme challenges created by the pandemic, as well as supply chain issues, inflation, and sustainability requirements, are forcing governments to operate differently. Pressure to perform means that you must improve effectiveness and resiliency through optimised business processes and new service delivery models at the speed of change.
Improving the use of data as an asset
Federal, national, and central governments face rising citizen expectations, reduced budgets, and privacy challenges. This is driving organisations to share data and use real-time insights to analyse past and present situations while simulating future scenarios to make informed decisions. Meanwhile, data privacy and security are crucial.
Enabling the workforce of the future
Many government organisations lack the right talent to address urgent challenges and meet their mission, which is exacerbated by a talent war with commercial companies. To hire and keep the best candidates, you must upgrade your employee experience and offer learning and development programmes to close skills gaps and become future-ready.
Putting citizens at the centre of everything you do
Citizens expect more and trust less – they experience personalised, swift digital interactions with commercial companies and expect the same with their government. To deliver an enhanced citizen experience, public sector organisations are simplifying processes and providing personalised and self-managed services on multiple channels.
Featured public sector solutions
SAP Analytics Cloud
Real-time data insights can help you analyse past and present situations while simulating future scenarios with business intelligence, augmented analytics, predictive analytics, and enterprise planning in a single solution.
SAP Ariba Buying
With our comprehensive procure-to-order solution and guided buying capability, you can deliver on your mission to provide equitable, efficient, and effective services while supporting a prosperous economy.
SAP S/4HANA Cloud
Our government ERP can help you deliver better public value at a lower cost while staying agile. Through tight, native integration between processes, our software enables public sector budgeting and grant and fund management.
See how customers are succeeding with SAP
See how the European Parliament achieved a modern user experience, simplified processes, and reduced the administrative burden.
Find out how Los Alamos National Laboratory (LANL) is supporting rapid organisational expansion in a highly regulated environment.
Explore how the Czech Republic's Ministry of Finance is achieving next-level cybersecurity for its state treasury system.
Learn how the Moroccan Ministry of Health implemented real-time monitoring to aid decision-making and save lives in a pandemic.
Explore how we can help federal, national, and central government run better
Federal, national, and central governments need to make evidence-based policy decisions to drive positive outcomes for citizens. Our solutions can help you support your vision and strategy and understand mission-critical data in response to trends, events, outcomes, and experiences.
56% higher percentage of business processes using embedded analytics for organisations that leverage an integrated best-in-class analytics platform built on the latest technologies.
Source: SAP Performance Benchmarking
SAP Analytics Cloud enables us to unify planning and analysis processes with ease and empower our users to accelerate decision-making through better insights and more flexible planning.
Sophie Stefano, Financial Analyst and Project Manager, Brussels Business Support Agency
Financial stewardship needs to adapt to the changing digital world to support improved quality of services. Our public sector software can help you drive mission impact with solutions to improve stewardship of public funds and develop forward-thinking, citizen-centric policies.
53% fewer days to close annual books for organisations where a shared services function is fully accountable for adherence to auditing, internal controls, and segregation of duties of internal processes.
Source: SAP Performance Benchmarking
SAP S/4HANA is now one of our major software systems. It gives our employees a modern user experience, simplifies our administrative burden through integrated approval workflows, and saves on manual paperwork.
Didier Klethi, Director-General of DG FINS, European Parliament
You can offer citizens a great digital experience with in-depth customer insights that can help you improve and personalise no-touch services. You can also create dynamic social protection programmes based on integrated and proactive execution and increase collections and maximise taxpayer compliance with unified revenue and tax management.
58% lower audit cost for organisations where risk information is refreshed frequently with up-to-date assessments, key risk indicators, and controls.
Source: SAP Performance Benchmarking
Our new payment utility based on SAP S/4HANA simplifies the end-to-end automation of both inbound and outbound payments. It also provides the ability to deliver combined, same-day payments to Australians receiving emergency payments, pensions, and other social benefits.
Charles McHardie, Deputy CEO Transformation Projects, Services Australia
Workers are resigning and retiring at an accelerated rate. Younger professionals change jobs more often and expect their employers to provide them with better experiences. Public sector software from SAP can help you deliver exceptional employee experiences and build a skilled and engaged government workforce.
18% higher employee engagement for organisations that focus on the learning experience by providing a consumer-grade experience for employees.
Source: SAP Performance Benchmarking
The Fridge (the name given to Royal Mail’s digital personal development platform) is the fuel that powers our digital transformation. Cool, fresh, and sleek, it will change the way we solve problems, develop careers, and lead our people in Royal Mail.
Justin Ukrainski, Head of Learning and Development, Royal Mail
Government organisations need a new level of asset insights while managing the entire lifecycle of physical assets. Public sector software from SAP enables you to maintain and service the performance of physical assets with real-time insights, the IoT, machine learning, mobility, and advanced predictive analytics.
55% lower unplanned downtime or outages for organisations that analyse maintenance operations in real time through dedicated analytical dashboards and reports.
Source: SAP Performance Benchmarking
We expect that SAP Predictive Engineering Insights will help maximise the lifetime of our bridges and optimise the timing of maintenance. If we can keep bridges safe and postpone replacement by 10 years, it’s a win-win on cost and safety.
Trond Michael Andersen, Director Technology, Norwegian Public Roads Administration
Governments need to adapt to the changing digital world to drive mission impact with solutions to improve stewardship of public funds and develop forward-thinking, citizen-centric missions and programmes. Our solutions for grants management can enable your organisation to standardise and support end-to-end grants management processes in a single, integrated system.
15% time savings during the financial close in organisations that set up real-time financial accounting.
Source: SAP Performance Benchmarking
With SAP S/4HANA and SAP HANA, we have an excellent basis for further digitalisation and optimisation to serve our citizens, stakeholders, and employees.
Eelke Blonk, Program Manager Business Information and Administration, Provincie Noord-Brabant
Get started with SAP's cloud solutions for federal, national, and central government
If you have yet to move to government cloud ERP, you can get started with the RISE with SAP package for Public Sector. If you already have cloud ERP – from SAP or any other vendor – you can enhance your public sector capabilities with our industry cloud solutions.
RISE with SAP for Public Sector
RISE with SAP provides customers with comprehensive business transformation as a service (BTaaS) in a single package. At its core, is intelligent cloud ERP, business process intelligence, technology credits, and more. RISE with SAP for Public Sector also includes solutions for:
Industry cloud solutions
Built by SAP and our partners on an open platform, SAP’s industry cloud solutions address specific industry needs for the public sector. Designed to work with your existing SAP and third-party systems, these specialised cloud applications can help you drive cost-effective transformation and sustainable growth.
Featured cloud solutions for federal, national, and central government
SAP Process Automation
Experience the ease and speed of no-code workflow management and robotic process automation with a solution created for non-technical business users.
Sustainability and ESG reporting solutions
Gain full visibility into the consequences of your actions by adding an environmental, social, and governance (ESG) dimension to finance reporting.
SAP Fieldglass Vendor Management System
Initiate, engage, manage, and complete all projects with contingent workers and service providers quickly and efficiently – all in one location.
Explore your public sector resource centre
Create value by using digital capabilities to meet the needs of citizens and consumers of government services.
See how SAP is supporting tax organisations’ digital journey, picking up where you are today and taking you where you want to go.
Learn how business intelligence and planning capabilities can help your government organisation establish a single source of truth.
Find the information you need on cloud performance, security, privacy, and compliance.