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Utilities

Utilities

Inspire and shape a digital world by reinventing power generation, transmission, distribution, and retail.

Introducing industry cloud solutions

See how industry cloud solutions from SAP can help you run as an intelligent enterprise and deliver value.

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Uncover keys to success from utilities experts
Read the Oxford Economics report

Balance disruption and continuity through innovation

The utilities industry is in the centre of a massive global shift toward sustainability and renewable energy sources. By 2025, we expect that a large number of industry players will derive revenue from services and energy data.

Enterprise Asset Management Meter, Energy, and Water Data Management Customer Experience and Service Excellence Bill to Cash

Portfolio and Project Management

Develop new products and services based on value-driven investment decisions.

Products

SAP Portfolio and Project Management

SAP Enterprise Project Connection

Asset Operations and Maintenance

Streamline asset retention and restoration maintenance for optimal performance of required functions.

Products

SAP S/4HANA

Asset Performance Management

Connect digitally with a central data foundation across all assets to perfect reality from design to operation.

Products

SAP Asset Strategy and Performance Management

SAP IoT Application Enablement

Asset Collaboration

Institute collaborative network services among business partners for managing equipment, sharing asset information, and optimising asset performance.

Products

SAP Asset Intelligence Network

 

Environment, Health, and Safety

Reduce environment, health, and safety risks to help ensure safety and business continuity.

Products

SAP S/4HANA

Device Operations and Maintenance

Optimise warehouse and workforce processes to support mass installation and maintenance of meters.

Products

SAP S/4HANA

SAP Process Integration

Meter Reading and Energy Data Management

Ensure efficient, reliable, and scalable processing of metering and profile data for accurate results.

Products

SAP S/4HANA

SAP Process Integration

Utilities Planning and Analytics

Streamline planning, execution, and monitoring of metering-related processes with flexible analytics.

Products

SAP Cloud for Energy

Energy Analysis

Marketing as a Growth Driver

Understand the true intent of the customer and deliver contextually relevant experiences across marketing channels.

Products

SAP S/4HANA Cloud

SAP Marketing Cloud

Empowering Sales to Sell More

Enable your sales force to deliver exceptional customer experiences and sell energy, water, service, and products anywhere through any channel.

Products

SAP Sales Automation

SAP Commerce Cloud

Customer Service Excellence

Achieve customer service excellence with every service interaction across every channel.

Products

SAP Service Cloud

SAP Customer Relationship Management

Omnichannel Commerce

Meet customer needs by optimising the digital commerce experience across channels and devices.

Products

SAP Commerce Cloud

 

Billing of Energy, Water, and Services

Support all activities related to billing and revenue management for energy, water, and services.

Products

SAP S/4HANA

 

Revenue Management for Energy, Water, and Services

Support all activities related to revenue management of energy, water, and services.

Products

SAP S/4HANA

Subscription Management

Monetize high-volume subscription and usage-based services in real time and share revenue with partners.

Products

SAP Convergent Charging

SAP S/4HANA

Experience the power of our solutions

Enterprise Asset Management Meter, Energy, and Water Data Management Customer Experience Management Bill to Cash Analytics
Demo
SAP S/4HANA: Streamline Maintenance for Utilities
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Demo
SAP S/4HANA: Improving Service Technician Efficiency for Utilities
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Demo
Use Intelligence to Predict Health of Utilities Assets
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Demo
SAP S/4HANA - Multi-Resource Scheduling for Utilities
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Demo
SAP Intelligent Asset Management: Predictive Maintenance and Service
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Demo
SAP Intelligent Asset Management: Asset Intelligence Network
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Demo
SAP S/4 HANA: Enterprise Portfolio and Project Management
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Demo
SAP S/4HANA: Meter Reading and Energy Data Management for Utilities
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Demo
SAP Analytics: Embedded Analytics for Utilities
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Demo
SAP Experience Management: Capturing Customer Experiences to Deliver Excellence
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Demo
SAP for Utilities: Optimise the Digital Commerce Experience for Utilities
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Demo
Empower Sales to Sell More for Utilities
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Demo
SAP for Utilities: Empowering Call Center Insight for Utilities
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Demo
SAP for Utilities: Mastering Marketing in the Moment
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Demo
SAP for Utilities: Exceed Customer Service Expectations for Utilities
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Demo
SAP Sales Cloud- Utilities Key Account Manager
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Demo
SAP Service Cloud- Customer Service for Utilities
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Demo
SAP for Utilities - Survey Results and Ticket Routing
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Demo
SAP for Utilities: Optimise the Digital Commerce Experience for Utilities
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Demo
Solving Scams with Insight for Utilities
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Demo
SAP S/4HANA - Revenue Management for Utilities
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Demo
SAP Analytics: Enterprise Analytics for Utilities
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Demo
SAP Analytics: Empowering Call Center Insight for Utilities
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Demo
SAP Analytics: Enabling Visualisations with Value for Utilities
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See how customers succeed with SAP

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Unlock new business value

Embrace the Intelligent Enterprise

Discover how intelligent technology can help you take advantage of the emerging digital energy network to profit from new structures of energy generation and transmission.

Renew your business model and win

Learn how you can use technology to drive efficiency and transform your business to support changes in deregulation, decentralisation, decarbonization, and digitalization. 

Achieve value with Intelligent ERP

Find out how you can create a more flexible and intelligent enterprise by bringing SAP S/4HANA and intelligent technologies from SAP together as a digital foundation.

SAP Road Map for Utilities

Explore how our current, upcoming, and planned innovations help utilities deliver safe, reliable, and sustainable energy products and services.

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Current release highlights

  • Monitoring, assessment, and forecasting of asset health based on granular data from sensors
  • Insights that trigger just-in-time maintenance orders and schedules
  • Real-time asset health status and failure prediction
  • Delivery of a 360-degree view of the customer to invigorate profitability and brand loyalty
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Upcoming innovations

  • Digital collaboration with stakeholders throughout maintenance, replacement, and procurement
  • Partner extensions for the SAP Cloud for Energy solution
  • Seamless transition to the cloud with a native integration to SAP Cloud for Energy
  • Operation of customer service, marketing, sales, and commerce processes in an integrated way
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Future plans

  • Apply the Internet of Things, machine learning, and artificial intelligence in the cloud
  • Develop specific solutions on SAP Cloud Platform
  • Receive, validate, store, and process structured and unstructured information
  • Support regulatory processes such as schedule management and energy settlement

Industry innovation solutions tailored to your needs

Accelerate your customer engagement programs with cutting-edge cloud solutions for optimised self-service, digital engagement, and more.

Service Solutions SAP Cloud for Energy
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SAP Service Cloud

SAP Service Cloud

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SAP Service Cloud

Provide great service and earn customer trust by adopting industry best practices for your utilities enterprise with the SAP Service Cloud solution.

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SAP Cloud for Energy in use

SAP Cloud for Energy in use

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SAP Self-service Accelerator by SEW

Combine Big Data-enabled energy data management for millions of end devices on a modern, open platform with smart and industry-relevant analytical capabilities and integration with IT infrastructures that support industry core processes.

SAP Conversational AI

Become an intelligent enterprise by building AI bots with our bot-building platform, and improve employee productivity with conversational interfaces integrated in their workflows.

SAP Knowledge Central by MindTouch

Deliver the most relevant information to customers and agents by using sophisticated natural language search and processing, content ranking technology, and powerful analytics.

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SAP Cloud for Energy in use

SAP Cloud for Energy in use

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SAP Cloud for Energy

Combine Big Data-enabled energy data management for millions of end devices on a modern, open platform with smart and industry-relevant analytical capabilities and integration with IT infrastructures that support industry core processes.

Transform your business with SAP Services and Support

Evolve your business with services and support from SAP – your trusted adviser for digital transformation strategy and execution.

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Simplify and accelerate your digital transformation

Support critical business processes on your path to innovation and digital transformation with holistic, end-to-end services that reflect over 40 years of knowledge, experience, and innovation.

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Transform your business with unparalleled service support

Close the gap between your digital transformation strategy and execution with innovation discovery, digital strategy, and business transformation services from a trusted adviser that knows SAP software best.

What are the analysts saying?

Uncover keys to success from utilities experts

Learn how you can overcome some of your greatest challenges today and in the future by becoming an interconnected company that can operate with flexibility, digitalize the entire business, and focus on sustainability.

Building resilience in the face of disruption

Find out why IDC reports that adding predictive capabilities and intelligence to asset management is the utility industry’s biggest opportunity for transforming business and staying resilient in uncertain times.

Get the facts

45

of the 50 top utilities companies in the world run SAP solutions.

91 %

of the top Forbes Global 2000 Utilities run SAP.

Communities and Events

Join the SAP for Utilities Community

Stay up to date on the latest innovations, trends, and solutions by joining other utilities stakeholders to learn and share insights through blogs, discussions, and events – and find out how SAP can help your utilities business run better.

SAP Utility Week 2020

Watch SAP's premier customer-focused virtual event that brings together industry leaders, technology visionaries and peers to discuss the challenges and opportunities facing today’s utilities industry.

Manage your business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organisation.

Procurement and Networks

Streamline procurement processes across your organisation, driving compliance and control while cutting costs and risks.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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