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Mobile Messaging in Retail Banking: Platform Approach Across Multichannel Provides Scale and Amplifies Impact (IDC)

Bank on impacts of digital transformation on financial services driving enhanced customer “omniexperiences,” next-generation digital and mobile services, and mobile-first customers. Customer multichannel offerings, often starting and ending on mobile devices, are required for attracting and growing loyalty from customers, partners, and employees.  Download dokumentet

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