Accelerating the digitalization journey with AI
Midsize companies need a trusted advisor to deploy and operate advanced business systems. q.beyond AG, a leading IT services provider, offers cutting-edge expertise and innovative technology that helps these organizations succeed. To deliver professional services faster and with higher quality, q.beyond deployed AI-enabled solutions from SAP.
| Industry | Region | Company Size |
| Professional services | Germany and Europe | 1,100 employees |
faster processing of standard requests by the application management support team.
reduction in onboarding time for junior consultants assigned to projects.
hour saved on average per day for each consultant using SAP Joule for Consultants.
CEO, q.beyond AG
Partnering with customers to drive modernization
Companies embarking on a digitalization journey rarely achieve their goals alone. Most need an experienced partner that can find, implement, and operate the best solutions for their business. As a leading IT service provider, q.beyond offers the expertise and technology that midsize companies need to successfully digitalize.
Headquartered in Germany, the company employs 1,100 consultants and developers in Europe, India, and the United States. Although it was founded more than 30 years ago, the company brings a startup mindset to businesses in retail, manufacturing, logistics, financial services, and the public sector. With expertise in cloud, applications, AI, and security, q.beyond has been ranked among the top 100 innovators in Germany.
To help customers achieve the potential of digitalization, q.beyond needed technology that would allow its team members to work faster, keep up with changing technologies and business requirements, and deliver the highest possible service quality. The company also wanted solutions that would free consultants and developers from rote tasks and allow them to focus on more strategic work, improving work-life balance and supporting rapid innovation. After a long partnership with SAP, q.beyond knew where to turn for powerful AI-enabled technologies.
Head of SAP Product Portfolio Board, q.beyond AG
Elevating business performance with SAP Business AI
With a goal of providing better service to its 1,500 midsize business customers, q.beyond delivers complex end-to-end solutions that include infrastructure, applications, security, and application management support. The company’s startup culture allows employees to make decisions quickly and try new things, working together as a team to implement changes that benefit customers.
“q.beyond is an innovative company because we try new technologies quickly,” says Christoph Theis, Head of the SAP Product Portfolio Board at q.beyond. For example, the company’s focus on sustainability led it to implement new data center cooling technology with zero CO2 emissions. In this spirit, q.beyond decided to deploy the SAP Joule for Consultants solution and the SAP Joule for Developers add-on with its existing SAP Cloud ERP solution to help employees work faster and deliver higher-quality results.
SAP Joule for Consultants offers instant know-how for the company’s service providers. It helps younger employees develop expertise in SAP solutions faster by providing answers to difficult questions. More experienced consultants use the solution to gain insight from a database of SAP solution knowledge. The AI-enabled solution combines knowledge of a customer’s processes with information about SAP solution capabilities, providing rapid, high-quality feedback to consultants and increasing the quality and speed of work performed by each consultant.
SAP Joule for Developers is an add-on to SAP Build solutions that allows q.beyond’s technology professionals to create code rapidly for customized SAP solutions. Embedded AI features also enable quality assurance checks before the code is deployed at a customer’s site. The add-on automatically documents each customization, saving developers time and effort. Customers receive the documentation for their records, enhancing transparency.
Head of SAP Product Portfolio Board, q.beyond AG
Prioritizing value for customers and employees
q.beyond’s intense focus on meeting customer needs and unifying internal and customer teams has helped the company successfully deliver end-to-end IT consulting and operations services. Using SAP Business AI technology such as SAP Joule for Consultants and SAP Joule for Developers, the company is bringing new value to both its customers and its workers.
Customers benefit from greater efficiencies, cost savings, and innovation. Consultants respond faster to customer issues that arise during prestudies and design and discovery analysis. “The SAP solutions help bring updated information and the newest technologies into the processes of our customers,” says Theis. “We use the embedded AI features in SAP solutions to make our customers’ processes more efficient and to improve the overall quality of our consulting.”
The solutions offer nearly instant access to essential information, which is saving consultants an average of one hour per day. “Our experts have the newest information at all times, and they use it to bring the best quality to our customers,” says Theis. “They can use that free time to speed up transformation and accelerate projects, which also benefits our customers.”
The solutions also facilitate a better work environment for consultants and developers. By streamlining and automating day-to-day tasks, SAP Business AI technology frees employees to focus on more value-added or strategic efforts. Workers can use that time to learn new technology and enjoy a better work-life balance. “The AI tools give me so much free time back that I can use for new projects and innovations for the company,” says Theis. “SAP Business AI allows me more time to drive change.”
The solutions also boost q.beyond’s competitiveness. Faster development and consulting services help the company speed its time to market. Increased quality and lower costs improve customer satisfaction and loyalty. “Using SAP Business AI helps us better serve our customers while innovating in the market,” adds Theis.
CEO, q.beyond AG