Ethics and compliance at SAP
By doing business the right way, SAP can positively impact social and economic development, furthering education, justice, democracy, prosperity, development, and health worldwide.
Our sustainability policies, codes, and commitments
As a signatory of the United Nations (UN) Global Compact initiative, SAP is committed to respecting and promoting human rights across our operations, extended supply chain, and product lifecycle.
Energy and environmental management
Learn about SAP entities that have received the ISO 14001 or ISO 50001 certification.
Frequently asked questions
SAP’s purpose is to help the world run better and improve people's lives. We believe social, environmental, and economic activities and performance are interrelated – each impacting the others. Our efforts focus on creating a sustainable future for SAP, our customers, and society. For us, it is crucial to be a responsible business that holistically manages our performance and steers our business in an integrated way – connecting financial and non-financial performance. In this short video, our Chief Sustainability Officer explains SAP’s strategic approach to sustainability.
SAP addresses sustainability, including climate action, as one of our key focus areas through a dual approach. As an enabler, we aim to provide products and services to our customers to reduce their carbon emissions and pave the way toward a low-carbon future together. As an exemplar, to live up to our responsibility and build climate resilience, we strive to lead by example by running our own business operations and practices more sustainably.
To get insights into how SAP addresses climate change with our three-fold approach “avoid-reduce-compensate,” please read this SAP News article and see the SAP Integrated Report. SAP’s environmental efforts and targets are also outlined in the Global Environmental Policy.
For an overview of how SAP embeds sustainability in our solution portfolio, please visit our Web site.
Since 2018, SAP reports in alignment with the Task Force on Climate-Related Financial Disclosures (TCFD) recommendations. The topic of climate change-related risks is addressed in the chapter "Energy and Emissions" of our Integrated Report.
In 2017, we set our leading environmental target of making our operations carbon neutral by 2025. As a result of the COVID-19 pandemic, we have experienced a significant decrease in our carbon emissions. To consider this impact on our emissions, to uphold our role model position in sustainability, and to maintain our ambition level, we decided to accelerate our carbon-neutral target: we now aim to become carbon neutral in our own operations by 2023 – two years earlier than what we aimed for thus far. Further details can be found in the chapter Energy and Emissions of our Integrated Report. Our emissions reduction journey is visualised in our Interactive Chart Generator. Details on how we calculate our carbon footprint can be found here.
Yes. In 2017, SAP established our science-based target by committing to reduce the absolute GHG emissions of Scope 1, 2, and 3 by 40% by 2025, from a 2016 baseline. This target is an important milestone in reducing emissions up to 85% by 2050. SAP was one of seven global companies that established a 1.5°C-aligned reduction target and the first one in Germany. Please see the press release by UN Global Compact and the Science-Based Target initiative.
SAP is committed to protecting the environment and continuously improving our own environmental performance. Therefore, we are gradually introducing an EMS reflecting the ISO 14001 standard at SAP sites worldwide. An ISO 50001-certified energy management system is integrated with existing management systems at selected sites, such as SAP’s headquarters. View our ISO certificates here.
SAP aspires to a world of zero waste and is eager to move to an interconnected, circular economy through ambitious enabler and exemplar activities. As an example, in July 2019, SAP launched the initiative ‘Beyond Single-Use Plastics” to phase out single-use plastics in our own operations. In 2020, at the World Economic Forum, SAP joined the Global Plastic Action Partnership to create a cleaner ocean by 2030 and became part of the Ellen MacArthur Foundation to pave the way to a circular economy. Further details can be found on our Circular Economy Web site and our Integrated Report.
SAP published its first Integrated Report in 2013 (for the reporting year 2012). Since then, we release integrated reports every year under the consideration of the recommendations of the International Integrated Reporting Council (IIRC). The Integrated Report combines our full-year financial, social, and environmental performance, allowing us to present a clear and holistic overview of what drives our company and our long-term success. With our dedication to transparency and belief in an integrated management approach, SAP remains the only software company disclosing sustainability performance in a holistic integrated report. The current SAP Integrated Report can be found at www.sapintegratedreport.com.
At SAP, we put a monetary value on how selected non-financial indicators have impacted our operating profit. For example, how well we engage with our employees and inspire them to commit to our purpose and strategy, support a healthy business culture, and succeed in reducing our carbon emissions. The inextricable interlinkage of financial, social, and environmental indicators is visualised in our connectivity map and key to our overall company success. More details can be found in our Integrated Report.
Building on our experience in connecting financial and non-financial measures, we co-founded the Value Balancing Alliance(VBA) in 2019 to support the development of a standardised methodology that helps companies, investors, and other stakeholders understand and compare non-financial performance. These insights enable companies to create business value beyond revenue or profit growth while taking into consideration the long-term impacts of business operations on the environment and society as a whole. Further details on SAP’s journey on holistic steering and reporting can be foundhere.
SAP uses the following three key measures: Customer Net Promoter Score (NPS), Employee Engagement Index, and carbon impact. Outlook and results for the current year can be found in the SAP Integrated Report. Explanations of these measures can be found here.
In addition, SAP tracks further social and environmental indicators, such as women in management, employee retention, the Business Health Culture Index, energy consumption, and e-waste. Please review SAP’s interactive chart generator for employee and environmental data.
Since 2020, SAP’s executive short-term incentive (STI) compensation includes sustainability targets (sustainability KPIs) on top of our financial targets with a total weight of 20%. The sustainability KPIs are: Customer Net Promoter Score, which measures SAP’s customer loyalty; Employee Engagement Index, which measures SAP’s employee commitment, pride, and loyalty; and Carbon Impact, which measures SAP’s greenhouse gas emissions. See the SAP Integrated Report.
To select the topics to be included in our integrated reporting, we conducted a comprehensive materiality assessment in 2020, using an artificial intelligence and Big Data solution from Datamaran Limited that helped us build an evidence-based materiality matrix. For the first time, we assessed economic, social, and environmental topics in our reporting according to three criteria: importance to stakeholders; relevance to SAP’s business success; and magnitude of the impact on society, the environment, and the economy.
Yes, the social and environmental data and information included in SAP’s Integrated Report was prepared in accordance with the GRI Standards: Core option. Please see our latest GRI Content Index for further details. The GRI Content Index also reflects SAP’s Communication on Progress requested by the UN Global Compact.
SAP has a code of business conduct for employees which includes, among other items, loyalty, bribery and corruption, and confidentiality. View the full policy here. Furthermore, we assess compliance risks, enforce policies, and facilitate reporting and remediation without retaliation. For more information, please see the chapter "Business Conduct" in the SAP Integrated Report and/or Ethics and Compliance at SAP on SAP.com.
SAP embraces the 17 UN Sustainable Development Goals (SDGs) and embedded the framework as a foundation to our strategic approach to sustainability. We use this framework to evaluate global progress – both for our roles as a role model and exemplar and as an enabler. Our contribution to the SDGs is a cross-company effort driven by experts from almost every board area and aligned through the internal SDG Network. Engagement with customers and other activities contributing to the SDGs are published in our continuously updated Web book “SAP and the UN Global Goals” and addressed in our Integrated Report, where we describe the potential positive and negative direct or indirect impacts of our company and of our products and services related to the SDGs.
At SAP, upholding universal human rights is vital and we drive a cross-company human rights agenda. Details can be found in the chapter "Human Rights & labour Standards" of our Integrated Report and SAP’s Human Rights Commitment Statement. We have also established 7 Guiding Principles for Artificial Intelligence (AI) to recognise the significant impact of AI on people, our customers, and society. More information on how SAP approaches AI can be found here.
*Speak Out at SAP is a comprehensive and confidential reporting (whistleblower) tool created by Convercent. It allows for concerns about SAP-related incidents that potentially involve fraud, bribery, or other corrupt conduct to be reported and addressed. The tool is managed by the SAP Office of Ethics & Compliance.