Count on premium-level engagement and personalized service
Move business-wide, transformational change from boardroom plans to business reality with a tailored, premium experience.
Set the foundation for your intelligent enterprise
Realize the full potential of your intelligent enterprise vision with on-site, premium access to trusted SAP experts, tools, and methodologies that can help deliver your expected outcomes successfully with SAP solutions.
One SAP leadership team across all SAP services
With a holistic engagement model, we present ourselves with one face and one set of clear responsibilities.
Enterprise architect (EA)
The EA helps translating your business strategy into SAP solution road maps and design the transition plan. Throughout the engagement, the EA contributes to your architecture governance body and provides a consistent architecture advisory experience across all involved SAP experts. The EA also owns the architecture point of view, which helps define and optimize your solution landscape and IT operations to derive your to-be IT architecture.
Lead technical quality manager (LTQM)
The LTQM covers primarily the IT architectural aspects of your engagement with a clear focus on system reliability, security, scalability, data integrity, and high performance across all SAP products. The role is supported by SAP Mission Control Center, which provides safeguarding plans for ongoing projects and helps ensure operational readiness and smooth go-lives.
SAP Transformation Hub
EAs are supported by SAP Transformation Hub, which provides them with on-demand expertise on subjects ranging from technical architecture and infrastructure to industry and line-of-business best practices.
Intelligent service delivery hub
The hub is made up of global and local delivery units that provide standardized services tailored to customer needs in an efficient, high quality model.
SAP Mission Control Center
With rapid support by a global back-office team of experts to proactively resolve issues, SAP Mission Control Center provides unlimited 24x7 access to SAP’s knowledge and experience base.
Enterprise architect (EA)
The EA helps translating your business strategy into SAP solution road maps and design the transition plan. Throughout the engagement, the EA contributes to your architecture governance body and provides a consistent architecture advisory experience across all involved SAP experts. The EA also owns the architecture point of view, which helps define and optimize your solution landscape and IT operations to derive your to-be IT architecture.
Lead technical quality manager (LTQM)
The LTQM covers primarily the IT architectural aspects of your engagement with a clear focus on system reliability, security, scalability, data integrity, and high performance across all SAP products. The role is supported by SAP Mission Control Center, which provides safeguarding plans for ongoing projects and helps ensure operational readiness and smooth go-lives.
SAP Transformation Hub
EAs are supported by SAP Transformation Hub, which provides them with on-demand expertise on subjects ranging from technical architecture and infrastructure to industry and line-of-business best practices.
Intelligent service delivery hub
The hub is made up of global and local delivery units that provide standardized services tailored to customer needs in an efficient, high quality model.
SAP Mission Control Center
With rapid support by a global back-office team of experts to proactively resolve issues, SAP Mission Control Center provides unlimited 24x7 access to SAP’s knowledge and experience base.
Discover how SAP can help enable your outcome-driven business imperatives
Within SAP MaxAttention services, you can take advantage of business scenarios to help address specific IT or business events that commonly occur with digital transformations.
Take advantage of comprehensive services – from innovate to run
Whether you run your landscape on premise, in the cloud, or in a hybrid setup, SAP MaxAttention offers a comprehensive and personalized service portfolio to provide support across your industry and line-of-business SAP solutions.
Innovation Services
Uncover new ways to optimize your business – faster and with less risk. Through our innovation services, we work with you to identify where and how innovation applies to your unique situation, and then we tailor an engagement plan to your needs.
Co-/Design
Architecture Planning
Through a holistic approach to review, optimize, and develop the enterprise architecture to support your digital transformation, we can help you define a future-proof architecture and multiyear road map to fit your business and IT strategy.
Analytics and Data Management Services
These services help maximize the value of your core analytics and data management investments. Using the latest innovations for a specific industry, line of business, or technology, you receive expert advice and guidance for getting true business value from your data assets.
Implementation Support
Implementation support provides a systematic approach to accelerate the deployment of SAP solutions – both in the cloud and on premise– with reduced risk. From the early planning phase to the end of the design phase, you can choose the coverage that works best for you from our comprehensive range of services.
Cybersecurity and Compliance
For outstanding cybersecurity and compliance across your cloud and on-premise SAP software landscape, we offer a secure operations map, which is our reference model for structuring a 360-degree view of the measures you can implement to securely operate, maintain, and configure your SAP solutions.
PaaS and DevOps
To achieve a holistic enterprise cloud architecture that supports all application areas as new innovations are introduced, PaaS and DevOps capabilities offer tools, knowledge, best practices, and expert guidance for creating dynamic and scalable cloud applications using SAP BTP.
Safeguarding
The safeguarding capabilities of SAP MaxAttention can mitigate risks associated with implementing an SAP solution. With a flexible scope and service methodology, they help ensure technical and functional integrity, optimal technical performance, and hybrid operational readiness.
End-to-End Hybrid Operations
To enable the transparency, efficiency, and continuous improvement needed to optimize today’s hybrid IT operations, these services help reduce your total cost of operations and free up your IT resources to create more business innovations in an agile, nondisruptive, cost-efficient manner.
Accelerated Support
These support services include accelerated incident management, extended service level agreements, baseline or premium support for innovative business solutions, on-call duty support for critical activities such as upgrades, and secure support for highly regulated industries.
Find out what analysts are saying
The Total Economic Impact of SAP MaxAttention for Cloud Adoption by Forrester Consulting
SAP commissioned Forrester Consulting to interview 10 professionals at seven companies using SAP MaxAttention services, asking about costs, benefits, and risks. Read how Forrester concluded that SAP MaxAttention delivered a significant 3-year financial impact through the cloud journey.
See how customers are succeeding with SAP
SAP MaxAttention INSIGHTS Newsletter
Get guidance and support with your journey toward an intelligent enterprise.
Get the latest news and trends from experts
Reframe business evolution in the cloud
As SAP's flagship premium engagement offering, SAP MaxAttention guides customers through every step of their journey to the cloud.
Create a new future with cross-industry innovation
Learn how SAP MaxAttention can help you explore innovations from other industries for a strategic advantage.