Better control of your data, through a customised service organisation.

5 rating1

Supports you in establishing and transitioning to a Service Organization. Based on SAP HANA Cloud and SAP Workflow Management, it offers fast, efficient and reliable execution of service processes on a user-friendly software platform.

By Szimfoni GmbH

Overview

Fast & Reliable

Cloud-based solution that is accessed through secure connection (HTTPS) - frontend with SAPUI5 Fiori and backend with SAP HANA. Mobile friendly setup, accessible from anywhere with optional two-factor authentication.

Customizable Roles & Workspaces

Setting up the service organisation includes establishing custom roles and workspaces for your business – dependent on the user’s access level and their relationship to the client.

Support Requests and Communication

Create tickets for incidents or project requirements within the system with visibility and tracking available based on user’s access level. Ability to add notes, costs, and automate the process through email.

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Details

Solution type

Extensions and Add-ons

Industry

Cross-Industry

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP HANA, enterprise edition

Features

Reduce resolution time by sharing knowledge

Full tracking of incidents and ticket types for transparency and learning. By saving the solutions to the Knowledge Base (FAQ), it leads to greater efficiency and prevents future duplicate ticket types.

Reduce resolution time by sharing knowledge
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Monitor service-related tasks

Visibility of all open tickets and ongoing projects, fitting into workflows and service level agreements. Upgrade option available, automate service requests directly from emails to the system.

Monitor service-related tasks
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Create clear reports

Custom report creation depending on needs of users, clients, and administrators. Reports can be formatted for use within the business and/or customer facing. Dynamic reports available, contingent on modules & service levels.

Create clear reports
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Plans and pricing

All plans include:

Create tickets as needed for your businessVisibility for anyone within your businessOrchestra Services' in-house team to setup your business on the platform

  • Custom Package

    Understanding different sectors have different needs - custom fit to your business

    Custom ticket / events needed per month

    Includes 100 Users
    Price upon request

    Understanding different sectors have different needs - custom fit to your business

    Custom ticket / events needed per month

    Includes 100 Users

  • Large

    Up to 250 ticket / events created per month

    Includes 100 Users
    Price unavailable in this region
    • Minimum contract 6 months

    Up to 250 ticket / events created per month

    Includes 100 Users

  • Medium

    Up to 100 ticket / events created per month

    Includes 100 Users
    Price unavailable in this region
    • Minimum contract 6 months

    Up to 100 ticket / events created per month

    Includes 100 Users

  • Small

    Up to 50 ticket / events created per month

    Includes 50 Users
    Price unavailable in this region
    • Minimum contract 6 months

    Up to 50 ticket / events created per month

    Includes 50 Users