SAP Service Cloud Version 2, case categorization

Automate the case categorization process.

Overview

cb-start

Save agents' time by automatically categorizing cases for your most commonly used case categories. The feature analyzes your past cases and category catalog to learn how cases are categorized in your organization. Once you train and activate the model and if the confidence thresholds are met, the system automatically populates the proposals into the case category.

Benefits

Improve agent productivity
Empower agents to solve cases faster
Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Service Cloud

Plans and pricing

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Details:
- AI Units are not required to use this AI offering in the underlying Cloud Service.
- You must have the base product in order to activate this solution.

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