Deliver intelligent and efficient CX experiences with Voice AI & Contact Center
Transform the customer service experience with a Voice AI and Cloud Contact Center solution designed to harness the power of AI to deliver human-like voice-first engagements while empowering live agents with intelligent routing, AI-powered automation, and rich insights—together with the power of SAP.
By 3CLogic Inc
Overview
Lower operating expenses
Reduce contact center costs by complementing the SAP Service Cloud or SAP Sales Cloud with 3CLogic’s AI-driven capabilities—enhancing existing workflows with smarter automation and real-time insights.
Leverage AI and automation to optimize agent performance
Improve agent performance with a unified, AI-powered experience in SAP Service Cloud or SAP Sales Cloud with generative AI tools including call summaries, next best actions, and real-time guidance to boost efficiency and confidence.
Streamline reporting and analytics
Gain a unified, single view of your operations, bringing all your data and workflows together in SAP Service Cloud or SAP Sales Cloud for improved visibility and consolidated insights.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Oil, Gas, and Energy, Industrial Manufacturing, Healthcare
Compatibility
Works with
Features
Build and deploy powerful voice AI agents for SAP
Deliver human-like voice self-service experiences at scale, powered by SAP data, so that your live agents can focus on more complex tasks while driving optimal operational efficiency.
Enable a single AI-powered SAP agent workspace
Leverage a fully integrated computer telephony integration (CTI) to improve agent performance and eliminate manual work with intelligent SAP Sales Cloud or SAP Service Cloud screen-pops, automated record creation, generative AI call summaries, and click-to-call or click-to-SMS features.
Enable better CX with dynamic interaction workflows
Easily design personalized call workflows (IVR) integrated with SAP Service Cloud to deliver intelligent customer journey experiences and outcomes. Route customers to the most qualified live agent based on required skills, unique profile, and previous history—no IT resources required.
Plans and pricing
All plans include:
3CLogic Enterprise Cloud Contact Center
SAP integrated computer telephony interface (CTI, agent screen-pops, call recording, etc.)
Virtual agents (self-service) and Natural Language Understanding (NLU)
Drag-n-Drop Interaction Flow Designer (IVR, etc.)
Real-time and actionable live dashboard & wallboards
Call transcriptions and AI-powered sentiment analysis
SMS surveys, alerts, and notifications
Hybrid Cloud deployment option to leverage existing legacy on-premise infrastructure (Cisco, Avaya, Genesys)
Price upon requestSAP integrated computer telephony interface (CTI, agent screen-pops, call recording, etc.)
Virtual agents (self-service) and Natural Language Understanding (NLU)
Drag-n-Drop Interaction Flow Designer (IVR, etc.)
Real-time and actionable live dashboard & wallboards
Call transcriptions and AI-powered sentiment analysis
SMS surveys, alerts, and notifications
Hybrid Cloud deployment option to leverage existing legacy on-premise infrastructure (Cisco, Avaya, Genesys)
3CLogic Connect
Enable SAP Service Cloud CTI functionality for on-premise Cisco, Avaya, or Genesys (minimum requirement of 50 users)
Price unavailable in this region- Minimum contract 1 month
Enable SAP Service Cloud CTI functionality for on-premise Cisco, Avaya, or Genesys (minimum requirement of 50 users)
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Sales |
| Industry | Cross-Industry, Retail, Oil, Gas, and Energy, Industrial Manufacturing, Healthcare |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
3CLogic Cloud Platform and Architecture
3CLogic Security and Compliance Resources
3CLogic FAQ
Publisher
3CLogic Inc
3CLogic transforms CX and EX with its patented and globally available Voice AI and Cloud Contact Center solutions purpose-built to enhance today's leading enterprise platforms—all designed to lower operational costs, maximize ROI, and deliver faster and more personalized interactions at scale.
