Enterprise Service Management

Generate Case summary based on email interactions.

Name: SAP Enterprise Service Management, Case Summary
Brand: SAP SE

Generate case summary from all the inbound and outbound interactions between the customer, supplier or employee and service agent in a case and display the interaction summary to avoid scrolling through every interaction. No technical prerequisites to run SAP Enterprise Service Management in SAP S/4HANA Cloud Private Edition.

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Overview

Automated Inquiry Handling

Save a significant amount of time and manual effort in answering inquiries and requests, thereby significantly improving the company’s service management and user experience

Business Partner Satisfaction Boost

Increased business partner satisfaction

Shared Service Productivity

25% improvement in shared service staff productivity

First-Call Resolution Increase

5% increase in first-call resolution rate

Details

Solution type

AI Feature

Plans and pricing

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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.

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