Grounded AI assistance for enterprise policies, procedures, and business documents
Deliver trusted, enterprise aware answers from business documents, policies, and procedures using SAP S/4HANA metadata-grounded AI. Reduce manual search time, improve process consistency, and support faster, more reliable decision-making across enterprise workflows.
Benefits
Accelerate employee knowledge, eliminating the need for tribal knowledge
Give employees fast, conversational access to trusted policies, procedures, SOPs, and operational knowledge. Help teams find the right information faster, reduce time spent searching, less reliance on tribal knowledge, and make better-informed decisions using answers grounded in approved enterprise content.
Reduce IT overhead and lower content costs
Reduce the cost and effort required to maintain, distribute, and support enterprise knowledge. Use your existing content repositories and SAP Business AI Platform services to make information easier to access without creating duplicate content, custom knowledge systems, or additional support burden for IT teams.
Improve onsite efficiency while reducing costly errors
Help onsite maintenance teams complete workflows faster by giving them instant access to the right procedures, manuals, and guidance within SAP S/4HANA. Instead of manually searching through SOPs and documentation, teams can find relevant information at the point of work, resolve issues faster, and reduce errors caused by missing, outdated, or hard-to-find instructions.
Features
ingest and vectorize business documents
Connect your existing repositories and transform enterprise content into AI-ready knowledge. Documents are ingested into SAP AI Core’s vector store through the Document Grounding API, with automated text extraction, AI-Image recognition semantic chunking, and embedding generation.
Deliver grounded answers with retrieval-augmented generation
Give users fast access to trusted enterprise knowledge. Perform three-tiered searches across authorized document collections and retrieve the most relevant passages to provide an accurate, context-aware response grounded in company documentation.
Get responses backed by citiations
Build confidence in every AI-generated answer with transparent source citations. Responses include links to the original documents and available page or section references, allowing users to verify information and trace each answer back to its source.
Plans and pricing
docuflow AI for plant maintenance
Includes the Plant Maintenance package with asset-aware retrieval across manuals, SOPs, work instructions, and safety procedures, providing grounded answers with source citations.
Price unavailable in this region- Minimum contract 1 year
Includes the Plant Maintenance package with asset-aware retrieval across manuals, SOPs, work instructions, and safety procedures, providing grounded answers with source citations.
docuflow AI for SAP SuccessFactors HCM
Includes the HR package with policy-aware retrieval across HR policies, procedures, onboarding, benefits, leave, and compliance content, with grounded answers and source citations.
Price unavailable in this region- Minimum contract 1 year
Includes the HR package with policy-aware retrieval across HR policies, procedures, onboarding, benefits, leave, and compliance content, with grounded answers and source citations.
