Revolutionize Customer Experience with Generative AI & Automation
Unleash the power of Generative AI & Automation to provide instant self-service and autonomous resolutions to customer requests across any channel using Natural Language. Seamless integration with enterprise systems including SAP Service Cloud enables autonomous fulfillment via knowledge serving and workflow automation, improving customer satisfaction, agent productivity and support costs. A partner that is a member of SAP’s curated startup ecosystem.
By Aisera, Inc.
Overview
Provide 24/7 AI-Powered Self-Service Support Across Channels
Customers get instant, accurate self-service resolutions and personalized customer support on their preferred communication channels such as webchat, app, SMS, email and voice in 100+ languages.
Automate Repetitive Requests with AI Workflows
Faster, autonomous resolutions to customer requests using pre-built AI workflows and 400+ out-of-the-box integrations and connectors to various enterprise systems.
Frictionless and Delightful Customer Experience
Increase customer engagement with intelligent contextual and human-like natural conversations throughout the customer journey. The combination of personalized, accurate responses and efficient resolutions deliver excellent customer experience that fosters customer loyalty and positive brand perception.
Details
Solution type
APIs and Technical Components
Industry
Cross-Industry, Retail, Banking, Life Sciences, Insurance
Compatibility
Works with
SAP Cloud for Customer core applications
Features
Best-In-Class Generative AI Technology
Aisera's Generative AI technology is built with advanced capabilities like Neural Search and Retrieval Augmented Generation. Verticalized Large Language Models for industry-specific intents and ontology ensures contextual, accurate and relevant responses.
Autonomous Resolutions with AI Workflows
Automate the resolution of repetitive requests with thousands of prebuilt AI workflows, importing existing 3rd party workflows or creating custom ones in our low-code/no-code flow studio.
Empower Agents with AI Assist
Increase agent productivity and accelerate resolution times by automating ticket resolutions with AI-recommended solutions. Accelerate case resolutions with automated ticket classification and routing.
Plans and pricing
Enterprise Edition
Custom pricing based on your enterprise needs. With a risk-free assessment, we can help you determine the number of requests, channels and workflows needed to optimize your ROI.
Price upon requestCustom pricing based on your enterprise needs. With a risk-free assessment, we can help you determine the number of requests, channels and workflows needed to optimize your ROI.
Standard Subscription
Up to 100,000 requests per year
Conversational AI & Conversational Automation
Price unavailable in this region- Minimum contract 1 year
Up to 100,000 requests per year
Conversational AI & Conversational Automation
Technical Information
| Solution type | APIs and Technical Components |
| Category | Artificial Intelligence |
| Industry | Cross-Industry, Retail, Banking, Life Sciences, Insurance |
| Works with |
SAP Cloud for Customer core applications |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
AI Customer Service - Data Sheet
Customer Testimonials
Demo for Retail
Publisher
Aisera, Inc.
Aisera is an award-winning provider of Generative AI and AI Copilot solutions. Our mission is to help enterprises transform their support operations by providing delightful employee and customer experiences, increasing productivity and significantly reducing operational expenses by leveraging AI & Automation. Aisera's customers typically experience 75% or higher auto-resolution rate and an 80% reduction in support operations costs. Aisera’s solutions are developed for multiple enterprise domains including IT, HR, Customer Service, Contact Center and AIOps. Our out-of-the-box Enterprise Domain Packs (EDP), industry-specific Large Language Models, pre-built AI workflows, native integrations and connectors provide immediate value and significant ROI to customers like Zoom, McAfee, Carta, Gap, Living Spaces, Cohesity, Snowflake and Lifescan.
