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Accurate, real-time insights will help cities improve the citizen experience

SAP empowers smart cities of the future to solve tough challenges fast and optimize livability and prosperity by enabling digital transformation and providing accurate insights from the IoT and AI.

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SAP Road Map for Future Cities

SAP continually evolves our solutions to help cities improve quality of life and economic growth. With our solutions, you can seamlessly integrate end-to-end processes, add real-world awareness, and make intelligent data-driven decisions. 

Current release highlights

  • Embedded machine learning to optimize ticket and case intelligence and agent productivity
  • Automation of intelligent receivable matching for manually intensive financial processes
  • Integration of the Internet of Things in the cloud with SAP Business Technology Platform
  • Geospatial enablement framework that streamlines processing of spatial and operational data

Upcoming innovations

  • Ability to combine experience data with operational data to improve service delivery
  • Improvements to SAP Asset intelligence Network
  • Improved city dashboard data for mobility, health, education, and infrastructure
  • Secure ID management as a basis for citizen identification based on SAP Business Technology Platform

Future plans

  • Apply blockchain capabilities to secure citizen services and reduce fraud
  • Enhance the asset intelligence network
  • Deliver intelligent citizen services with improved capabilities for virtual agent assistance
  • Combine machine learning for traffic surveillance with intelligent transport management 

Get the facts

57 %

lower audit cost for organizations that have a higher ability to load and analyze data in real time.

SAP Performance Benchmarking

15 %

lower procurement cost as a percentage of total spend for organizations that use an integrated platform for procurement.

SAP Performance Benchmarking

49 %

lower customer service e-mail response time for organizations where agents can access a common repository of solutions and FAQs.

SAP Performance Benchmarking

Solve your specific future city business needs

Create intelligent, citizen-centric communities

Discover how cities of the future will bring together both livability and prosperity by focusing on four key strategic priorities fueled by intelligent technologies.

Find future cities software tailored to your needs


Stay competitive in the new digital reality by leveraging cutting-edge technologies for smart cities, simplifying long-term planning, and streamlining decision-making processes for urban planning and urban design – with help from our enterprise resource planning suite.

Transform your business with SAP Services and Support

Evolve your business with services and support from SAP – your trusted adviser for digital transformation strategy and execution.

Simplify and accelerate your digital transformation

Support critical business processes on your path to innovation and digital transformation with holistic, end-to-end services that reflect over 40 years of knowledge, experience, and innovation.

Transform your business with unparalleled service support

Close the gap between your digital transformation strategy and execution with innovation discovery, digital strategy, and business transformation services from a trusted adviser that knows SAP software best.

Get the latest news and trends from experts

Michael Rander and Stephanie Overby

Gathering data insights that help cities grow

Discover how a technology platform can help cities collaborate with citizens to gain important data on their lived experiences and solve their problems.

Vriddhi Shetty
Advanced Analytics & Data Science Specialist

Cleaning cities with intelligent waste management

Learn how IoT-enabled intelligent waste bins provide key insights that inform trash pickup times so waste management can work more efficiently and effectively.

Michael Rander and Stephanie Overby

Creating the cities of the future

Explore the four actions city leaders can take now to move toward a fully connected, interoperable smart city platform to enable a citizen-centric future.

Communities and Events

SAP for Public Sector Community

Help our ecosystem enable governments to provide, protect, and prosper by exchanging information on SAP solutions for future cities. See how your public sector organization can transform everything from finance and analytics to public security and constituent service.

Manage your smart city of the future enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.


Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.


Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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