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Retail

Retail

Understand and predict your customers’ needs today and in the future with innovative retail solutions.

Introducing industry cloud solutions

See how industry cloud solutions from SAP can help you run as an intelligent enterprise to deliver superior customer value. 

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Uncover keys to success from retail experts
Read the Oxford Economics report
SAP Industries Forum 2020: Retail

Watch the on-demand Webcast.

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Retail companies are balancing disruption and continuity

The year 2020 has accelerated the need for online retail, new shopping experiences, and sustainable business. Retail solutions from SAP can help you drive efficiency and deliver relevant, personalized customer experiences anywhere, anytime.

Omnichannel Marketing

  • Single Customer View
  • Consent-Based Marketing
  • Marketing Execution

Customer-Centric Merchandising

  • Merchandising Intelligence
  • Product Design and Development
  • Master Data Management for Merchandising
  • Merchandise and Assortment Planning
  • Pricing and Promotions

Digital Supply Chain

  • Forecasting, Allocation, and Replenishment
  • Omnichannel Inventory and Order Response
  • Warehouse Management
  • Yard Logistics
  • Transportation Management
  • Track and Trace and Logistics Networks

Omnichannel Customer Experience

  • Commerce Management and Personalization
  • Retail Store Management
  • Omnichannel Sales Order Management
  • Customer Service
  • Customer Experience Management

See how customers succeed with SAP

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Logo of Globus, a retailer using SAP solutions
Logo of Migros, an SAP customer

Unlock new business value

Transform retail merchandise management

Make the SAP S/4HANA Retail solution for merchandise management the digital core of your future value network to capture every opportunity and increase business value.

Embrace the Intelligent Enterprise

Address the challenges and opportunities in the new world of Retail - unlock your Intelligent Retail Enterprise.

SAP Road Map for Retail

Explore how our current, upcoming and planned innovations help retailers. Give shoppers and consumers the products and personalized shopping experiences they want.

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Current release highlights

  • Consistent pricing and offers seamlessly delivered across touch points as a global cloud service
  • Transactional data in the cloud for digital customer receipts, retail analytics, and supplier data exchange 
  • RFID-enabled stock transfer for store managers
  • Machine learning-supported assortment and option planning and product master data enrichment
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Upcoming innovations

  • Headless commerce cloud with microservices extension factory
  • Promotion-driven store allocation and automated store replenishment with cost-optimal ordering
  • Improved demand forecast and assortment planning with real-world data
  • Logistics business networks for partner collaboration, scheduling, and visibility
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Future plans

  • Leverage automation, embedded intelligence, and cloud scalability across all retail processes
  • Optimize order fulfilment with networked-distributed order orchestration
  • Integrate retail planning applications in the cloud
  • Embed experience feedback into brand, product, customer experience, and workforce management 

Industry cloud solutions tailored for you

Gain real-time customer and point-of-sale insights and serve shoppers across channels with robust and consistent shopping experiences.

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SAP Consumer Sales Intelligence

SAP Consumer Sales Intelligence

SAP Consumer Sales Intelligence

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SAP Consumer Sales Intelligence

Collect and access point-of-sale (POS) transactions and inventory data – all in one place, from anywhere, and in real time.

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SAP Customer Order Sourcing

SAP Customer Order Sourcing

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SAP Customer Order Sourcing

Enhance your distributed order management processes with accurate product availability and intelligent order sourcing. 

SAP Loss Prevention by Fujitsu

Find anomalies in point-of-sale transactions and detect trends with intuitive analysis and exception-based reporting tools to monitor and handle process issues and fraud.

SAP Dynamic Pricing by GK

Streamline pricing for more intelligent, efficient, and successful pricing strategies and outcomes across sales channels.

SAP Store Management applications by GK

Consolidate management and monitoring of all peripheral store devices simultaneously and deliver personalized, consistent experiences across channels. 

SAP Omnichannel Promotion Pricing

Provide consistent promotional pricing across all your sales and engagement channels.

SAP Mobile Consumer Assistant by GK

Get a direct digital connection to consumers for real-time, personalized, and interactive communications and experiences.

SAP Omnichannel Point-of-Sale by GK

Drive great in-store customer experiences and build customer loyalty, while reducing your total cost of ownership. 

Jump-start your transition

Accelerate implementation time, reduce risks, and get ready for your digital journey with SAP Model Company.

Building representing SAP Model Company

SAP Model Company service

Become a digital leader with prepackaged, ready to use services that deliver predefined end-to-end business processes, test cases, configuration guidelines, and project accelerators for your industry. 

What are analysts saying?

Uncover keys to success from retail experts

Learn how you can overcome some of your greatest challenges today and in the future by becoming an interconnected company that can share relevant data across functions and prioritize your customer and employee experiences.

Become a best-run midsize retail company

In this IDC InfoBrief sponsored by SAP, discover how midsize retailers are becoming more agile through digital transformation to satisfy rapidly evolving customer demands. 

Get the facts

80 %

of the retailers in the Forbes Global 2000 are SAP customers.

Forbes

91 %

year-over-year increase in retention rates among retailers with an omnichannel customer engagement management strategy.

Aberdeen Group

Communities and Events

SAP and The Retail Summit virtual event series

Get the latest information on current and upcoming retail industry topics by registering for the iRetail Connect virtual event series, co-hosted by SAP and The Retail Summit.

Sustainable Fashion: The Path to Transformation

Join leading brands Kering Group, Tendam, and ECOALF to hear how they are taking the lead on sustainability and aligning their business strategies with the values of their customers to drive growth.

Join the SAP for Retail Community

Visit our vibrant community for learning, sharing, and collaborating on all things retail, and find out how SAP is innovating across the retail portfolio of products to address consumer trends and meet retailer needs.

Manage your business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Cloud and Data Platforms

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Internet of Things (IoT)

Deploy high-velocity, intelligent edge IoT applications using business and technology services.

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