dormakaba: Accelerating global process clarity to build one unified enterprise with SAP solutions
Turning complexity into clarity across operations
dormakaba International Holding AG is transforming how it designs and runs business processes worldwide. Facing fragmented systems and inconsistent ways of working, the company adopted SAP LeanIX and SAP Signavio solutions to enable faster decisions, stronger collaboration, and a foundation for its transformation through the RISE with SAP journey.
| Industry | Region | Company Size |
| Industrial manufacturing | Rümlang, Switzerland | 15,000+ employees |
reduction in application landscape, simplifying operations.
unified source of data improving cross-team decision-making.
global process transparency, boosting employee productivity.
Process Integration Team Lead, Global IT, dormakaba International Holding AG
| Industry | Region | Company Size |
| Industrial manufacturing | Rümlang, Switzerland | 15,000+ employees |
reduction in application landscape, simplifying operations.
unified source of data improving cross-team decision-making.
global process transparency, boosting employee productivity.
Process Integration Team Lead, Global IT, dormakaba International Holding AG
Overcoming fragmented processes across global ERP systems
When people walk through an airport gate, enter a hospital, or unlock a hotel room, they rarely think about the systems ensuring their safety. But for dormakaba, delivering that invisible trust depends on precision behind the scenes.
Before beginning its transformation, that precision was difficult to maintain at scale. Formed from the merger of two long-established companies, each with more than a century of history, dormakaba inherited a complex landscape of systems, processes, and ways of working. Over time, these evolved independently across regions, creating fragmented documentation, inconsistent processes, and disconnected applications.
For employees, this meant daily friction. Understanding how work was done or which systems supported it often required navigating multiple sources or relying on tribal knowledge. Documentation was scattered and often too technical to use effectively. At the same time, this fragmentation limited visibility and slowed decision-making.
As dormakaba prepared for transformation through the RISE with SAP journey, the company first needed a clear, unified view of processes to avoid carrying complexity forward.
Connecting processes and systems with an agent-led toolchain
To move forward with confidence, dormakaba needed more than system consolidation. It needed a connected foundation to align business and IT across the enterprise.
As part of its transformation, dormakaba adopted an agent-led toolchain featuring SAP Signavio and SAP LeanIX solutions, creating an integrated environment to connect its processes and application landscape. This allows business teams to define and improve processes using a common language while gaining visibility into how systems support those processes and where change impacts the organization. dormakaba has embraced the value of this agent-led approach and is actively working to use it further as the transformation advances.
An enterprise architect for RISE with SAP through SAP Services and Support played a key role in this journey, working across teams to align stakeholders, guide governance, and check that decisions supported the overall transformation road map. This helped bring previously disconnected groups together around shared priorities.
Together, these capabilities will help establish a centralized view of processes, systems, and people in one place. With this shared view, the team at dormakaba can standardize how the company operates globally and make more informed decisions that guide the next stages of its RISE with SAP journey.
VP, IT Global Applications, dormakaba International Holding AG
Enabling global alignment to accelerate transformation readiness
With a unified process and architecture foundation taking shape, dormakaba is making meaningful progress toward operating with greater consistency across regions. Teams are increasingly able to access trusted information, enabling faster decisions and more confident execution.
A centralized view of processes and systems is already helping reduce duplication and confusion while improving collaboration between business and IT teams. Employees can quickly access consistent documentation, accelerating onboarding and empowering teams to continuously improve processes.
By defining and aligning processes upfront, the company reduces risk during implementation phases and enables consistency across rollout waves. At the same time, a significantly reduced application landscape strengthens governance and scalability for future growth.
What once required navigating fragmented systems is now streamlined into a connected enterprise foundation. This shift is helping dormakaba move closer to its goal of operating as one unified global company.
Expanding AI-enabled capabilities to power an adaptive enterprise
Looking ahead, dormakaba plans to build on this foundation by integrating AI and automation into its transformation journey. By adopting AI capabilities within SAP solutions, the company aims to reduce repetitive tasks, enhance decision-making, and identify improvement opportunities proactively.
As part of its continued rollout, dormakaba is exploring how an agent-led toolchain can further connect processes, systems, and data. This will help the company evolve toward a more autonomous enterprise, where operations continuously learn, adapt, and optimize in real time.
By combining standardized processes, integrated systems, and intelligent technologies, dormakaba is positioning itself to scale innovation while maintaining the trust and safety at the core of its brand.