Our primary mission is to help shape our customers’ transformation journeys to enable them to deliver superior experiences to their customers and employees powered by the Intelligent Enterprise. This is done by co-creating compelling customer cases – from building a vision of running the business in innovative ways, to demonstrating the value created from investments over the customer transformation journey. By doing so, we contribute to the success of SAP’s Customer Success organization in achieving our quarterly and annual sales and profitability targets.
While our integral approach – Vision-to-Value - enables us to leverage our knowledge of a specific industry or line-of-business, our value mindset empowers us to work with customers as trusted advisors to apply the “art-of-the-possible” and help customers to meet and exceed their strategic goals. We ensure that this future vision is linked to tangible business outcomes for our customers, such as improving efficiency and profitability or improving the experiences they deliver to their customers. In shaping this inspiring customer vision, we work in close collaboration with our account team colleagues from sales, marketing, presales, solution management and consulting.
