Release Notes
Welcome to our release page. Here, you will find information about new and enhanced, content and features of CX Works.
CX Works 2001 Release Highlights
What's New
SAP Marketing Cloud
SAP Sales Cloud
SAP Service Cloud
Updates
The following articles have been updated with the latest recommendations, images, videos and solution names.
Please note: There are numerous minor updates to other articles that are not listed here.
SAP Marketing Cloud
SAP Commerce Cloud
SAP Service Cloud
CX Works 1912 Release Highlights
What's New
UX UI
- We've included an SAP C/4HANA tile in the Expert Recommendations category. This allows for easy navigation to integration or SAP C/4HANA articles.
SAP Commerce Cloud
SAP Marketing Cloud
SAP Sales Cloud
SAP Service Cloud
Updates
The following articles have been updated with the latest recommendations, images, videos and solution names.
Please note: There are numerous minor updates to other articles that are not listed here.
SAP Marketing Cloud
- Build an Email Alert Notification for Import Monitor with SAP Cloud Platform Integration
- Creating and Implementing an Authorization Concept for SAP Marketing Cloud
SAP Sales Cloud
- Non-Deterministic Product Rules Execution in CPQ Engine
- Dev Console as a Key Assistant and Checker for Your Projects
- How to Make a Great CPQ Project Come True
- Project Delivery Framework for SAP Commissions
SAP Commerce Cloud
CX Works 1911 Release Highlights
What's New
SAP Commerce Cloud
SAP Sales Cloud
-
How to Boost and Maximize Your SAP CPQ Scripting Performance
-
Project Delivery Framework for SAP ISE (Intelligent Sales Execution)
SAP Service Cloud
Updates
The following articles have been updated with the latest recommendations, images, videos and solution names.
Please note: There are numerous minor updates to other articles that are not listed here.
SAP Marketing Cloud
-
How to Implement Custom Algorithms for Product Recommendations in SAP Marketing Cloud
- How to Model Custom SAP HANA Views for SAP Marketing Cloud in Your Browser
- External Campaigns in SAP Marketing Cloud Using Khoros series
SAP Sales Cloud
SAP Commerce Cloud
CX Works 1910 Release Highlights
What's New
Multi-cloud integrations
SAP Commerce Cloud
SAP Customer Data Cloud
SAP Marketing Cloud
Updates
We've made updates across numerous articles in CX Works. Here's just a few of them.
SAP Sales Cloud
-
- Providing a more detailed guidance to specific features within SAP Workflow.
SAP Commerce Cloud
CX Works 1909 Release Highlights
To keep things relevant, we've made numerous updates to existing articles and added others. Note: minor updates are not included in the list below.
What's New
SAP Marketing Cloud
SAP Sales Cloud
Updates
SAP C/4HANA Foundation
-
Working with Local Instances of SAP Commerce Cloud and Project "Kyma"
- Updates to command lines
SAP Marketing Cloud
-
- Addition of global deployment considerations
- Addition of global deployment considerations
CX Works 1908 Release Highlights
What's New
Check out the SAP-verified strategies in the new articles below.
SAP C/4HANA Foundation
SAP Commerce Cloud
SAP Marketing Cloud
SAP Sales Cloud
Updates
SAP C/4HANA Foundation
SAP Commerce Cloud
SAP Marketing Cloud
CX Works 1907 Release Highlights
What's New
We've added more articles with expert-tested recommendations. Check them out, below!
Addition of new articles
SAP Marketing Cloud
SAP Sales Cloud
SAP Service Cloud
CX Works 1906 Release Highlights
What's New
Click below to get quick access to the newest articles, and keep an eye out as CX Works continues to deliver the most relevant content!
Addition of new articles
SAP Marketing Cloud
SAP Service Cloud
SAP Commerce Cloud
Updates
Article Updates
SAP Commerce Cloud
CX Works 1905 Release Highlights
What's New
Addition of new articles
We've added more articles based on expert-tested solutions. Here are some of the new articles:
C/4HANA Suite
SAP Service Cloud
SAP Commerce Cloud
SAP Marketing Cloud
Easier Access to Bookmarks
You can now apply bookmarks in-article - flag your favorite pages or save them for the future.
Then access all bookmarked articles via your bookmark tab or "Go to my bookmarks"
Updates
Article Schedules
While CX Works continues to have monthly releases, keep an eye out everyday - we are also publishing articles to be timed with relevant events and product releases.CX Works 1904 Release Highlights
What's New
Addition of new articles
We've added new articles to provide more expert guidance on your projects. Here are some highlights of the new content:
SAP Commerce Cloud
- Migrating to SAP Commerce Cloud: Data and Media Migration
- Getting Started with SAP Commerce Cloud Project Spartacus
SAP Marketing Cloud
SAP Sales Cloud
Updates
Article Updates
We've made several updates to existing articles to assure that it is always linking to the latest product documentation. Some examples include:
-
Host Your Landing Page for SAP Marketing Cloud on SAP Cloud Platform in 10 Minutes
-
How to Implement Custom Algorithms for Product Recommendations in SAP Marketing Cloud
-
How to Manage SAP Marketing Cloud HTTP Security Sessions with SAP Cloud Platform Integration
-
Integrate SurveyMonkey Surveys with SAP Marketing Cloud (Part 1/2)
-
Integrate SurveyMonkey Surveys with SAP Marketing Cloud (Part 2/2)
CX Works 1903 Release Highlights
What's New
Addition of new articles
We've added new articles to provide more expert guidance on your projects. Here are some highlights of the new content:
SAP Marketing Cloud
- Build Your Technical Architecture for SAP Marketing Cloud
- Overview for Implementing Custom Logic in SAP Marketing Cloud
- Set Up Marketing Areas for SAP Marketing Cloud
- Creating and Implementing an Authorization Concept for SAP Marketing Cloud
SAP Commerce Cloud
SAP Sales Cloud
Strategic Guidance
Updates
Backend Updates
- We've made various updates on the backend. Though these features are not visible to you, they are focused on providing our readers and contributors an optimized experience.
Article Updates
Numerous articles have been updated with strategic information, customer experience service offerings and contributor profiles. Check out your favorite articles for any updates.
Some articles include:
CX Works 1902 Release Highlights
What's New
Addition of new articles
New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .
Highlights of the new content:
SAP Commerce Cloud
SAP Customer Data Cloud
SAP Sales Cloud
- Project Delivery Framework for SAP Sales Cloud
- Project Delivery Framework for SAP Commissions
- Project Delivery Framework for SAP Cloud for Customer (Sales)
SAP Service Cloud
- Project Delivery Framework for SAP Service Cloud
- Project Delivery Framework for SAP Field Service Management
- Project Delivery Framework for SAP Cloud for Customer (Service)
- Project Delivery Framework for SAP Customer Engagement Center
Bookmark Articles
Use bookmarks to differentiate articles from the rest, either to flag them as your favorite or as a reminder to read them in the future.
Rate and Provide Feedback on Articles
While reading an article, leverage the hovering rating feature. Let us know if the article was helpful and why, or let us know how we can improve.
Advanced Search Syntax
Understand and use advanced search options. Click "Search Syntax" next to the search bar in the search results page.
See Related SAP Customer Experience Services
SAP may provide a related services for the article topic. Related services can be found in-article, on the right-hand navigation.
New Link Icons
Easily identify the type of links that are listed in an article:
Links hosted by SAP.
Links not hosted by SAP.
Links that lead to content which require login.
Updates
Easier access to articles
- When coming from the home page, we've lessened the number of clicks to access the Strategic Guidance articles.
- We've updated the way article tiles are laid out so you can see more above the fold.
- When using filters, articles that match multiple filter values will be prioritized above others.
General user interface enhancements
Minor updates have been made throughout the portal to provide a smoother navigation experience for users.
CX Works 1901 Release Highlights
What's New
Addition of new articles
New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .
Highlights of the new content:
Cross-clouds Integration
SAP Commerce Cloud
- User Management - User and right management capabilities
- Internationalization Practices
- In-depth series on search and navigation, covering customer, business user perspectives covering both the functional and technical aspects related to the topic
- Guidance for upgrading to the new target version of SAP Commerce
SAP Customer Data Cloud
SAP Service Cloud
Strategic Guidance
Contributor profiles added
Article contributor profiles are showcased in-article. These have been added to many pre-existing articles and for all new articles.
"Featured Articles" added to home page
A new section is available on the home page to showcase new or popular articles.
"Contact Us" added
Each page will have a "Contact Us" feature, giving users an easy option to message the CX Works team.
Updates
Easier in-article navigation
Article pages now have easy navigation options to click-through related tags and to easily identify where you are with respect to the Table of Contents.
Home page redesign
The home page has been enhanced to provide a sleeker user interface with a focus on making the portal navigation more intuitive.
General user interface enhancements
Minor updates have been made throughout the portal to provide a smoother navigation experience for users.
Updates of existing articles
Some articles have been updated to provide you with the most current guidance. Highlights of updated articles:
- Reference to SAP Model Company in SAP Marketing Cloud Learn How to Crawl with a Minimal Viable Product
- Removed outdated information as per the latest SAP Commerce Cloud releases in various articles
- Embed the recently created enable.cx videos in the SAP Commere Cloud articles
- Removed outdated information as per the latest SAP Cloud for Customer releases in SAP Service Cloud articles
- General updates based on user community feedback
At the end of 2018, CX Works was released as the one portal for expert guidance, when implementing your SAP C/4HANA suite.
We've listened to users' feedback and made updates to further improve your experience.
In this page, you will find information about new and enhanced, content and features of CX Works.
CX Works 1911 Release Highlights
What's New
Multi-cloud integrations
SAP Commerce Cloud
SAP Customer Data Cloud
SAP Sales Cloud
-
Get Access to Commission Data Loader (CDL) Dropbox
-
Implement your Marketing Operations Plan for SAP Marketing Cloud
Updates
We've made updates across numerous articles in CX Works. Here's just a few of them.
SAP Marketing Cloud
The following articles have been updated with updated imagery and feature names
-
How to Implement Custom Algorithms for Product Recommendations in SAP Marketing Cloud
- How to Model Custom SAP HANA Views for SAP Marketing Cloud in Your Browser
- External Campaigns in SAP Marketing Cloud Using Khoros series
SAP Commerce Cloud
CX Works 1910 Release Highlights
What's New
Multi-cloud integrations
SAP Commerce Cloud
SAP Customer Data Cloud
SAP Marketing Cloud
Updates
We've made updates across numerous articles in CX Works. Here's just a few of them.
SAP Sales Cloud
-
- Providing a more detailed guidance to specific features within SAP Workflow.
SAP Commerce Cloud
CX Works 1909 Release Highlights
To keep things relevant, we've made numerous updates to existing articles and added others. Note: minor updates are not included in the list below.
What's New
SAP Marketing Cloud
SAP Sales Cloud
Updates
SAP C/4HANA Foundation
-
Working with Local Instances of SAP Commerce Cloud and Project "Kyma"
- Updates to command lines
SAP Marketing Cloud
-
- Addition of global deployment considerations
- Addition of global deployment considerations
CX Works 1908 Release Highlights
What's New
Check out the SAP-verified strategies in the new articles below.
SAP C/4HANA Foundation
SAP Commerce Cloud
SAP Marketing Cloud
SAP Sales Cloud
Updates
SAP C/4HANA Foundation
SAP Commerce Cloud
SAP Marketing Cloud
CX Works 1907 Release Highlights
What's New
We've added more articles with expert-tested recommendations. Check them out, below!
Addition of new articles
SAP Marketing Cloud
SAP Sales Cloud
SAP Service Cloud
CX Works 1906 Release Highlights
What's New
Click below to get quick access to the newest articles, and keep an eye out as CX Works continues to deliver the most relevant content!
Addition of new articles
SAP Marketing Cloud
SAP Service Cloud
SAP Commerce Cloud
Updates
Article Updates
SAP Commerce Cloud
CX Works 1905 Release Highlights
What's New
Addition of new articles
We've added more articles based on expert-tested solutions. Here are some of the new articles:
C/4HANA Suite
SAP Service Cloud
SAP Commerce Cloud
SAP Marketing Cloud
Easier Access to Bookmarks
You can now apply bookmarks in-article - flag your favorite pages or save them for the future.
Then access all bookmarked articles via your bookmark tab or "Go to my bookmarks"
Updates
Article Schedules
While CX Works continues to have monthly releases, keep an eye out everyday - we are also publishing articles to be timed with relevant events and product releases.CX Works 1904 Release Highlights
What's New
Addition of new articles
We've added new articles to provide more expert guidance on your projects. Here are some highlights of the new content:
SAP Commerce Cloud
- Migrating to SAP Commerce Cloud: Data and Media Migration
- Getting Started with SAP Commerce Cloud Project Spartacus
SAP Marketing Cloud
SAP Sales Cloud
Updates
Article Updates
We've made several updates to existing articles to assure that it is always linking to the latest product documentation. Some examples include:
-
Host Your Landing Page for SAP Marketing Cloud on SAP Cloud Platform in 10 Minutes
-
How to Implement Custom Algorithms for Product Recommendations in SAP Marketing Cloud
-
How to Manage SAP Marketing Cloud HTTP Security Sessions with SAP Cloud Platform Integration
-
Integrate SurveyMonkey Surveys with SAP Marketing Cloud (Part 1/2)
-
Integrate SurveyMonkey Surveys with SAP Marketing Cloud (Part 2/2)
CX Works 1903 Release Highlights
What's New
Addition of new articles
We've added new articles to provide more expert guidance on your projects. Here are some highlights of the new content:
SAP Marketing Cloud
- Build Your Technical Architecture for SAP Marketing Cloud
- Overview for Implementing Custom Logic in SAP Marketing Cloud
- Set Up Marketing Areas for SAP Marketing Cloud
- Creating and Implementing an Authorization Concept for SAP Marketing Cloud
SAP Commerce Cloud
SAP Sales Cloud
Strategic Guidance
Updates
Backend Updates
- We've made various updates on the backend. Though these features are not visible to you, they are focused on providing our readers and contributors an optimized experience.
Article Updates
Numerous articles have been updated with strategic information, customer experience service offerings and contributor profiles. Check out your favorite articles for any updates.
Some articles include:
CX Works 1902 Release Highlights
What's New
Addition of new articles
New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .
Highlights of the new content:
SAP Commerce Cloud
SAP Customer Data Cloud
SAP Sales Cloud
- Project Delivery Framework for SAP Sales Cloud
- Project Delivery Framework for SAP Commissions
- Project Delivery Framework for SAP Cloud for Customer (Sales)
SAP Service Cloud
- Project Delivery Framework for SAP Service Cloud
- Project Delivery Framework for SAP Field Service Management
- Project Delivery Framework for SAP Cloud for Customer (Service)
- Project Delivery Framework for SAP Customer Engagement Center
Bookmark Articles
Use bookmarks to differentiate articles from the rest, either to flag them as your favorite or as a reminder to read them in the future.
Rate and Provide Feedback on Articles
While reading an article, leverage the hovering rating feature. Let us know if the article was helpful and why, or let us know how we can improve.
Advanced Search Syntax
Understand and use advanced search options. Click "Search Syntax" next to the search bar in the search results page.
See Related SAP Customer Experience Services
SAP may provide a related services for the article topic. Related services can be found in-article, on the right-hand navigation.
New Link Icons
Easily identify the type of links that are listed in an article:
- Links hosted by SAP.
- Links not hosted by SAP.
- Links that lead to content which require login.
Updates
Easier access to articles
- When coming from the home page, we've lessened the number of clicks to access the Strategic Guidance articles.
- We've updated the way article tiles are laid out so you can see more above the fold.
- When using filters, articles that match multiple filter values will be prioritized above others.
General user interface enhancements
Minor updates have been made throughout the portal to provide a smoother navigation experience for users.
CX Works 1901 Release Highlights
What's New
Addition of new articles
New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .
Highlights of the new content:
Cross-clouds Integration
SAP Commerce Cloud
- User Management - User and right management capabilities
- Internationalization Practices
- In-depth series on search and navigation, covering customer, business user perspectives covering both the functional and technical aspects related to the topic
- Guidance for upgrading to the new target version of SAP Commerce
SAP Customer Data Cloud
SAP Service Cloud
Strategic Guidance
Contributor profiles added
Article contributor profiles are showcased in-article. These have been added to many pre-existing articles and for all new articles.
"Featured Articles" added to home page
A new section is available on the home page to showcase new or popular articles.
"Contact Us" added
Each page will have a "Contact Us" feature, giving users an easy option to message the CX Works team.
Updates
Easier in-article navigation
Article pages now have easy navigation options to click-through related tags and to easily identify where you are with respect to the Table of Contents.
Home page redesign
The home page has been enhanced to provide a sleeker user interface with a focus on making the portal navigation more intuitive.
General user interface enhancements
Minor updates have been made throughout the portal to provide a smoother navigation experience for users.
Updates of existing articles
Some articles have been updated to provide you with the most current guidance. Highlights of updated articles:
- Reference to SAP Model Company in SAP Marketing Cloud Learn How to Crawl with a Minimal Viable Product
- Removed outdated information as per the latest SAP Commerce Cloud releases in various articles
- Embed the recently created enable.cx videos in the SAP Commere Cloud articles
- Removed outdated information as per the latest SAP Cloud for Customer releases in SAP Service Cloud articles
- General updates based on user community feedback
Links to information published on other SAP sites
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You are leaving CX Works and entering another SAP-hosted site.
Links to information published on non-SAP sites
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You are entering a site that is not hosted by SAP. By using such links, you agree to the following:
- The content of the linked-to site is not SAP documentation. You may not infer any product claims against SAP based on this information.
- SAP does not agree or disagree with the content on the linked-to site, nor does SAP warrant the availability and correctness. SAP shall not be liable for any damages caused by the use of such content unless damages have been caused by SAP's gross negligence or willful misconduct.