CX Works

A single portal for curated, field-tested and SAP-verified expertise for your SAP C/4HANA suite. Whether it's a new implementation, adding new features, or getting additional value from an existing deployment, get it here, at CX Works.

Release Notes

At the end of 2018, CX Works was released as the one portal for expert guidance, when implementing your SAP C/4HANA suite.

We've listened to users' feedback and made updates to further improve your experience.

In this page, you will find information about new and enhanced, content and features of CX Works.


CX Works 1905 Release Highlights

What's New

Addition of new articles

We've added more articles based on expert-tested solutions. Here are some of the new articles:

C/4HANA Suite

SAP Service Cloud

SAP Commerce Cloud

SAP Marketing Cloud

Easier Access to Bookmarks

You can now apply bookmarks in-article - flag your favorite pages or save them for the future.

Then access all bookmarked articles via your bookmark tab or "Go to my bookmarks"

Updates

Article Schedules

While CX Works continues to have monthly releases, keep an eye out everyday - we are also publishing articles to be timed with relevant events and product releases.



CX Works 1904 Release Highlights


CX Works 1903 Release Highlights


Updates

Backend Updates

  • We've made various updates on the backend. Though these features are not visible to you, they are focused on providing our readers and contributors an optimized experience.

Article Updates

Numerous articles have been updated with strategic information, customer experience service offerings and contributor profiles. Check out your favorite articles for any updates.

Some articles include:



CX Works 1902 Release Highlights


What's New

Addition of new articles

New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .

Highlights of the new content:

SAP Commerce Cloud

SAP Customer Data Cloud

SAP Sales Cloud

SAP Service Cloud

Bookmark Articles

Use bookmarks to differentiate articles from the rest, either to flag them as your favorite or as a reminder to read them in the future.

Rate and Provide Feedback on Articles

While reading an article, leverage the hovering rating feature. Let us know if the article was helpful and why, or let us know how we can improve.

Advanced Search Syntax

Understand and use advanced search options. Click "Search Syntax" next to the search bar in the search results page.

See Related SAP Customer Experience Services

SAP may provide a related services for the article topic. Related services can be found in-article, on the right-hand navigation.

New Link Icons

Easily identify the type of links that are listed in an article:

  • Links hosted by SAP.
  • Links not hosted by SAP.
  • Links that lead to content which require login.

Updates

Easier access to articles

  • When coming from the home page, we've lessened the number of clicks to access the Strategic Guidance articles.
  • We've updated the way article tiles are laid out so you can see more above the fold.
  • When using filters, articles that match multiple filter values will be prioritized above others.

General user interface enhancements

Minor updates have been made throughout the portal to provide a smoother navigation experience for users.



CX Works 1901 Release Highlights


What's New

Addition of new articles

New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .

Highlights of the new content:

Cross-clouds Integration

SAP Commerce Cloud

SAP Customer Data Cloud

SAP Service Cloud

Strategic Guidance

Contributor profiles added

Article contributor profiles are showcased in-article. These have been added to many pre-existing articles and for all new articles.

"Featured Articles" added to home page

A new section is available on the home page to showcase new or popular articles.

"Contact Us" added

Each page will have a "Contact Us" feature, giving users an easy option to message the CX Works team.

Updates

Easier in-article navigation

Article pages now have easy navigation options to click-through related tags and to easily identify where you are with respect to the Table of Contents.

Home page redesign

The home page has been enhanced to provide a sleeker user interface with a focus on making the portal navigation more intuitive. 

General user interface enhancements

Minor updates have been made throughout the portal to provide a smoother navigation experience for users.

Updates of existing articles

Some articles have been updated to provide you with the most current guidance. Highlights of updated articles:

  • Reference to SAP Model Company in SAP Marketing Cloud Learn How to Crawl with a Minimal Viable Product
  • Removed outdated information as per the latest SAP Commerce Cloud releases in various articles
  • Embed the recently created enable.cx videos in the SAP Commere Cloud articles
  • Removed outdated information as per the latest SAP Cloud for Customer releases in SAP Service Cloud articles
  • General updates based on user community feedback