What's New

Click below to get quick access to the newest articles, and keep an eye out as CX Works continues to deliver the most relevant content!

Addition of new articles

SAP Marketing Cloud

• Validate the Go-Live Readiness of your SAP Marketing Cloud Project

• How to set up Amazon SES as Email Service Provider

SAP Service Cloud

• SAP Service Cloud Ticket Intelligence Machine Learning

SAP Commerce Cloud

• Strategies for Designing your SAP Commerce Cloud Content Catalogs

• Getting Started with Product Content Hub

• Get the Most out of Your Cloud Hot Folders and Azure Blob Storage

Updates

Article Updates

SAP Commerce Cloud

• Developing SAP Commerce Cloud Locally

• Migrating to SAP Commerce Cloud: Data and Media Migration

• Infrastructure Considerations for On-Prem SAP Commerce

What's New

Addition of new articles

We've added more articles based on expert-tested solutions. Here are some of the new articles:

C/4HANA Suite

• Enabling Skills for SAP C/4HANA Foundation

• Custom SAP Commerce Cloud Events for SAP Cloud Platform Extension Factory

SAP Service Cloud

• SAP Cloud for Customer Tenant Landscape Guidance

SAP Commerce Cloud

• Migrate to SAP Commerce Cloud: Code Freeze Options for Upgrade and Migration

• Data Maintenance and Cleanup

SAP Marketing Cloud

• Campaign Ideation with Design Thinking

• Business Scenarios - Learn How to Articulate Tangible Campaigns

• Campaign Example - Personal Trade Fair Experience

Easier Access to Bookmarks

You can now apply bookmarks in-article - flag your favorite pages or save them for the future.

Then access all bookmarked articles via your bookmark tab or "Go to my bookmarks"

Updates

Article Schedules

While CX Works continues to have monthly releases, keep an eye out everyday - we are also publishing articles to be timed with relevant events and product releases.

What's New

Addition of new articles

We've added new articles to provide more expert guidance on your projects. Here are some highlights of the new content:

SAP Commerce Cloud

• Migrating to SAP Commerce Cloud: Data and Media Migration
• Getting Started with SAP Commerce Cloud Project Spartacus

SAP Marketing Cloud

• Options to Integrate External Outbound Channels with SAP Marketing Cloud
• How to Model Custom SAP HANA Views for SAP Marketing Cloud in Your Browser
• Build and Integrate your Chatbot with SAP Marketing Cloud
• How to Set Up Communication to Other Systems for SAP Marketing Cloud

• External Campaigns in SAP Marketing Cloud Using Spredfast (1/4)

• External Campaigns in SAP Marketing Cloud Using Spredfast (2/4)

• External Campaigns in SAP Marketing Cloud Using Spredfast (3/4)

• External Campaigns in SAP Marketing Cloud Using Spredfast (4/4)

• Automatically Create SAP Marketing Cloud Campaigns Based on Spredfast Campaigns (1/2)

• Automatically Create SAP Marketing Cloud Campaigns Based on Spredfast Campaigns (2/2)

SAP Sales Cloud

• Overview: SAP Workflow

Updates

Article Updates

We've made several updates to existing articles to assure that it is always linking to the latest product documentation. Some examples include:

• Host Your Landing Page for SAP Marketing Cloud on SAP Cloud Platform in 10 Minutes

• How to Implement Custom Algorithms for Product Recommendations in SAP Marketing Cloud

• How to Manage SAP Marketing Cloud HTTP Security Sessions with SAP Cloud Platform Integration

• Integrate SurveyMonkey Surveys with SAP Marketing Cloud (Part 1/2)

• Integrate SurveyMonkey Surveys with SAP Marketing Cloud (Part 2/2)

What's New

Addition of new articles

We've added new articles to provide more expert guidance on your projects. Here are some highlights of the new content:

SAP Marketing Cloud

• Build Your Technical Architecture for SAP Marketing Cloud
• Overview for Implementing Custom Logic in SAP Marketing Cloud
• Set Up Marketing Areas for SAP Marketing Cloud
• Creating and Implementing an Authorization Concept for SAP Marketing Cloud

• Extensibility Overview for SAP Marketing Cloud

SAP Commerce Cloud

• Integrating Web Analytics with your SAP Commerce Cloud Storefront - An Overview

SAP Sales Cloud

• Project Delivery Framework for SAP CPQ (Configure Price Quote)

Strategic Guidance

• Marketplace and Customer Experience Challenges
  

Updates

Backend Updates

• We've made various updates on the backend. Though these features are not visible to you, they are focused on providing our readers and contributors an optimized experience.

Article Updates

Numerous articles have been updated with strategic information, customer experience service offerings and contributor profiles. Check out your favorite articles for any updates.

Some articles include:

• Project Framework for SAP Sales Cloud

• How to Manage SAP Marketing Cloud HTTP Security Sessions with SAP Cloud Platform Integration

• Getting Started with SAP Commerce Cloud

• User Management for SAP Commerce Cloud

• Deploy an Upgrade of SAP Commerce Cloud

• Tips for an Effective SAP Commerce Cloud Code Review

• Go Live Readiness for SAP Commerce Cloud

• Upgrade Engineering for SAP Commerce

What's New

Addition of new articles

New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .

Highlights of the new content:

SAP Commerce Cloud

• E-Commerce Guidance for the Chinese Market - Overview
  
  • Analytics, SEO, App Store, Customer Care & System Architecture
  • Channels, Logistics, Payment & Social Networks

SAP Customer Data Cloud

• Blueprint Workshop | Template Download
• Consent Expert Practices | Presentation Download

SAP Sales Cloud

• Project Delivery Framework for SAP Sales Cloud
• Project Delivery Framework for SAP Commissions
• Project Delivery Framework for SAP Cloud for Customer (Sales)

SAP Service Cloud

• Project Delivery Framework for SAP Service Cloud
• Project Delivery Framework for SAP Field Service Management
• Project Delivery Framework for SAP Cloud for Customer (Service)
• Project Delivery Framework for SAP Customer Engagement Center

Bookmark Articles

Use bookmarks to differentiate articles from the rest, either to flag them as your favorite or as a reminder to read them in the future.

Rate and Provide Feedback on Articles

While reading an article, leverage the hovering rating feature. Let us know if the article was helpful and why, or let us know how we can improve.

Advanced Search Syntax

Understand and use advanced search options. Click "Search Syntax" next to the search bar in the search results page.

See Related SAP Customer Experience Services

SAP may provide a related services for the article topic. Related services can be found in-article, on the right-hand navigation.

New Link Icons

Easily identify the type of links that are listed in an article:

• Links hosted by SAP.
• Links not hosted by SAP.
• Links that lead to content which require login.

Updates

Easier access to articles

• When coming from the home page, we've lessened the number of clicks to access the Strategic Guidance articles.
• We've updated the way article tiles are laid out so you can see more above the fold.
• When using filters, articles that match multiple filter values will be prioritized above others.

General user interface enhancements

Minor updates have been made throughout the portal to provide a smoother navigation experience for users.

What's New

Addition of new articles

New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .

Highlights of the new content:

Cross-clouds Integration

• SAP Marketing Cloud and SAP Commerce Cloud integration option

SAP Commerce Cloud

• User Management - User and right management capabilities
• Internationalization Practices
• In-depth series on search and navigation, covering customer, business user perspectives covering both the functional and technical aspects related to the topic
• Guidance for upgrading to the new target version of SAP Commerce

SAP Customer Data Cloud

• Bridging the online to offline experience with progressive identity

SAP Service Cloud

• Business scenarios and use cases on offline pricing

Strategic Guidance

• Make impactful data driven marketing decisions

Contributor profiles added

Article contributor profiles are showcased in-article. These have been added to many pre-existing articles and for all new articles.

"Featured Articles" added to home page

A new section is available on the home page to showcase new or popular articles.

"Contact Us" added

Each page will have a "Contact Us" feature, giving users an easy option to message the CX Works team.

Updates

Easier in-article navigation

Article pages now have easy navigation options to click-through related tags and to easily identify where you are with respect to the Table of Contents.

Home page redesign

The home page has been enhanced to provide a sleeker user interface with a focus on making the portal navigation more intuitive. 

General user interface enhancements

Minor updates have been made throughout the portal to provide a smoother navigation experience for users.

Updates of existing articles

Some articles have been updated to provide you with the most current guidance. Highlights of updated articles:

• Reference to SAP Model Company in SAP Marketing Cloud Learn How to Crawl with a Minimal Viable Product
• Removed outdated information as per the latest SAP Commerce Cloud releases in various articles
• Embed the recently created enable.cx videos in the SAP Commere Cloud articles
• Removed outdated information as per the latest SAP Cloud for Customer releases in SAP Service Cloud articles
• General updates based on user community feedback