What's New

Commerce solution

• Top 10 Recommendations for Improving the Performance of your Commerce Cloud Promotion Engine

Customer Data solution

• Data Flow Between Customer Data Cloud and Commerce Cloud for B2C

Marketing solution

• Best Practice on SAP HANA Modeling for Segmentation
• Custom Analytics Content for SAP Marketing Cloud
• Integration of SAP Marketing Cloud with Third Party Webinar Platforms

Sales solution

• Creating Basic Dashboards in SAP Commissions
• Embedded Analytics for SAP Commissions - Security Best Practices
• Embedded Analytics for SAP Commissions - How to setup IDP/IAS SSO integration
• Moving Custom Crystal Reports to Embedded Analytics
• Multi-Level Product Configuration in SAP CPQ
• Project Delivery Framework for Embedded Analytics for SAP Commissions
• SAP Commissions - Seed Participant and Positions
• Table Based Approvals in SAP CPQ

Updates

Customer Experience and Commerce solutions

• Custom SAP Commerce Cloud Events for SAP Cloud Platform Kyma Runtime

Commerce solution

• Data Maintenance and Cleanup

Marketing solution

• Advanced Analytics for SAP Marketing Cloud
• How to Model Custom SAP HANA Views for SAP Marketing Cloud in Your Browser

Sales solution

• Project Delivery Framework for SAP Sales and Service solutions (Sales)
• What is Commission Data Loader (CDL) and How to Use It

What's New

Customer Data solution

• Global Data Residency and SAP Customer Data
• Global Access for SAP Customer Data

Marketing solution

• Advanced Analytics for SAP Marketing Cloud

Sales solution

• What is Commission Data Loader (CDL) and How to Use It

What's New

User experience

• Click on images to enlarge them
• Breadcrumbs visible when navigating to Project Framework articles
• Navigation dropdown at the top-right of the homepage points to the Microlearning videos' new URL at open SAP
• enable.cx video links have been updated to point to their new urls at microlearning.opensap.com
• Estimated read times are available beneath the article's title

Cross-cloud: SAP Customer Data Cloud and SAP Commerce Cloud

• Integrate SAP Customer Data Cloud with SAP Commerce Cloud

Commerce solution

• Implement Continuous Delivery with SAP Commerce Cloud

Customer Data solution

• How to Prepare for a High Traffic Event

Marketing solution

• Campaign Build - Segmentation Best Practice

Sales solution

• SAP CPQ & GDPR Compliance

Service solution

• Key User Extensibility in Fiori - SAP Cloud for Customer
• Understanding the Message Broker in FSM to ECC Integration - (Part 1/2) Overview

Updates

Commerce solution

• Using Dynatrace to Manage and Optimize the Performance of your SAP Commerce Cloud Solution

Marketing solution

• Extract SAP Marketing Cloud Data with CDS-based Export Services

Deprecation of onboarding articles

The following Onboarding articles have been removed. Please instead refer to the relevantSAP Get Started pages.

• SAP Commerce Cloud Onboarding (instead refer to this SAP Get Started page)
• SAP Customer Data Cloud Onboarding (instead refer to this SAP Get Started page)
• SAP Marketing Cloud Onboarding > (instead refer to this SAP Get Started page)
• SAP Sales Cloud Onboarding > (instead refer to this SAP Get Started page)
• SAP Service Cloud Onboarding > (instead refer to this SAP Get Started page)

What's New

Commerce solution

• Strategies for Loading Data in SAP Commerce Cloud
• Using Dynatrace to Manage and Optimize the Performance of your SAP Commerce Cloud Solution

Customer Data solution

• Configuring Policies and Email Templates in SAP Customer Data Cloud
• Console Administration in SAP Customer Data Cloud
• Implementing OpenID Connect with SAP Customer Data as an Identity Provider

Marketing solution

• Best Practices for Importing Interaction Contact Data into SAP Marketing Cloud

Sales solution

• SAP Sales Cloud Analytics: Integration to Central Analytics (SAP BW/BI) via Operational Data Provisioning (ODP)
  • Technical Connectivity (Part 1/3)
  • Data Integration / Data Load (Part 2/3)
  • Monitoring (Part 3/3)
• CTX Tags - Best Practice and Common Mistakes

Updates

Commerce solution

• Search and Navigation in SAP Commerce Cloud - Understanding Solr Queries
• Search and Navigation in SAP Commerce Cloud - Solr Infrastructure
• Prepare Your SAP Commerce Cloud Solution for High Traffic

Customer Data solution

• User Migration Playbook | Template Download (article deprecated)

What's New

Cross-cloud: SAP Marketing solution and SAP Commerce solution

• How to Import Product Data to SAP Marketing Cloud

Cross-cloud: SAP Marketing solution and SAP Customer Data solution

• Coexistence: SAP Customer Data Cloud and SAP Marketing Cloud (SMC) 
  • Customer Data Cloud & SAP Marketing Cloud Terminology
  • Permissions and Subscriptions Synchronization
  • Technical Implementation: Integrating SAP Customer Data Cloud and SAP Marketing Cloud

Commerce solution

• Testing a Migration of SAP Commerce
• Prepare Your SAP Commerce Cloud Solution for High Traffic

Customer Data solution

• B2B: Login identifiers in the B2B world
• B2B: SAML Connections - JIT Provisioning and BYOI
• Browser Impacts to the SSO Experience
• CIAM for B2B: Overview
• Migrating to SAP Customer Data Cloud
  • Migrating to SAP Customer Data Cloud: Planning Considerations
  • Migrating to SAP Customer Data Cloud: Key phases
  • Migrating to SAP Customer Data Cloud: Mastering Password Hashing Algorithms
• Social Login: Extended Data Permissions

Marketing solution

• Testing APIs from SAP API Business Hub

Updates

Commerce solution

• Developing SAP Commerce Cloud Locally
• Migrate to SAP Commerce Cloud: Migrate Media with AzCopy

What's New

Customer Data solution

• The Importance of the Registration Completion Screen-Set
• Two-Factor Authentication Best Practices
• Become a Certified SAP Customer Data Cloud Consultant
• SAP Customer Data Cloud: Client Side Vs. Server Side Integrations

Marketing solution

• Send Out SAP Qualtrics Transactional Survey Links by SAP Marketing Cloud Campaign Execution (Part 1/2)
• Send Out SAP Qualtrics Transactional Survey Links By SAP Marketing Cloud Campaign Execution (Part 2/2)
• Email Campaign Using the Email Service Provider of Your Choice

Sales solution

• Get to Know All Significant Specifics of SAP CPQ Pricing and Calculations (Part 2/2)
• Learn About All Ways to Integrate to SAP CPQ
• Top-Down and Bottom-Up Quota Setting Methodologies in SAP Territory and Quota

Updates

The following Onboarding articles are redirected to their respective SAP Get Started pages.

• SAP Commerce Cloud Onboarding (instead refer to this SAP Get Started page)
• SAP Customer Data Cloud Onboarding (instead refer to this SAP Get Started page)
• SAP Marketing Cloud Onboarding > (instead refer to this SAP Get Started page)
• SAP Sales Cloud Onboarding > (instead refer to this SAP Get Started page)
• SAP Service Cloud Onboarding > (instead refer to this SAP Get Started page)

What's New

User experience

• On the home page you can filter featured articles by "New", "Trending" and "Top Downloads"
• When viewing the collection of articles you can sort by "Last Updated", "Most Viewed" and "Newest"

Commerce solution

• Supporting Multiple SAP Commerce Cloud Storefronts

Customer Data solution

• B2B: Policy Design Best Practices
• Webhook Do's and Don'ts - Building Scalable Webhook Integrations
• SAP Customer Data: Mobile Application Best Practices
• Key Resources in Successful SAP Customer Data Cloud Implementations

Service solution

• Day in the Life: The Dispatcher
• Day in the Life - The Contact Center Agent
• How to Integrate FSM with S/4HANA On-Prem - (Part 2/3) Data Test
• How to Integrate FSM with S/4HANA On-Prem - (Part 3/3) Monitoring

Updates

The following includes all minor and major updates within CX Works.

Customer Data solution

• Consent Playbook | Template Download

Commerce solution

• Integrating SAP Marketing Cloud and SAP Commerce Cloud

• Integrating SAP Marketing Cloud and SAP Commerce Cloud Using SAP Cloud Platform Integration
• Getting Started with SAP Commerce Cloud Project Spartacus
• Build and Deploy Your First SAP Commerce Cloud Project

Marketing solution

• SAP Marketing Cloud – Verifying E-Mail Addresses with NeverBounce (Part 1/3)

• SAP Marketing Cloud – Verifying E-Mail Addresses with NeverBounce (Part 2/3)
• Considerations and Best Practices for Global Deployment Strategies
• Overview for Implementing Custom Logic in SAP Marketing Cloud
• How to Set Up Communication to Other Systems for SAP Marketing Cloud

What's New

Customer Data solution

• Federation and Single Sign-On (SSO)

Marketing solution

• Considerations and Best Practices for Global Deployment Strategies

• SAP Marketing Cloud Regular Upgrade Testing
• Extract SAP Marketing Cloud Data with CDS-based Export Services

Sales solution

• Get to Know All Significant Specifics of SAP CPQ Pricing and Calculations (Part 1/2)

Service solution

• How to Integrate FSM with S/4HANA On-Prem (Part 1/3) Setup

• Best Practices for Implementing Field Service Management (SAP Service Cloud)

Updates

The following includes all minor and major updates within CX Works.

Updated names

Where you may have once seen "SAP C/4HANA" and "SAP Cloud for Customer" they are now referred to "SAP CX (Customer Experience) solutions" and "SAP Sales and Service" respectively.

Commerce solution

• Migrate to SAP Commerce Cloud: Migrate Media with AzCopy

• Developing SAP Commerce Cloud Locally

Marketing solution

• Learn How to Crawl with a Minimal Viable Product

• Project Delivery Framework for SAP Marketing Cloud
• Recommended Staffing for SAP Marketing Cloud
• SAP Marketing Cloud – Verifying E-Mail Addresses with NeverBounce (Part 1/3)
• SAP Marketing Cloud – Verifying E-Mail Addresses with NeverBounce (Part 2/3)
• Leverage Fitbit Data to Run SAP Marketing Cloud Campaigns
• Build Your Technical Architecture for SAP Marketing Cloud
• Set Up and Operate Recommendations Within SAP Marketing Cloud
• Dynamic Personalized E-mail Image Rendering with External Headless CMS

Sales solution

• How to Boost and Maximize Your SAP CPQ Scripting Performance

• SAP Sales Cloud Onboarding
  

What's New

Cross-cloud: SAP Customer Data Cloud and SAP Service Cloud

• Creating a Unified Omnichannel Experience with SAP Customer Data Cloud and SAP Service Cloud

SAP Commerce Cloud

• Install a local Microsoft SQL Server for SAP Commerce Cloud development in 5 minutes

• Migrate to SAP Commerce Cloud: Migrate Media with AzCopy

SAP Marketing Cloud

• Marketing Technology Project Risk Management and Lessons Learned Planning

• Dynamic Personalized E-mail Image Rendering with External Headless CMS

• Open Channel Campaign with Facebook Messenger (Part 1/2)

• Open Channel Campaign with Facebook Messenger (Part 2/2)

SAP Sales Cloud

• Leverage the Value of KPI's in SAP Sales Cloud

• How to Leverage Customer Object in SAP CPQ

• Brush Away All Doubts About SAP CPQ Functional Topics

SAP Service Cloud

• Managing Changes in SAP Sales Cloud and SAP Service Cloud solution Using Transport Management

Updates

SAP Commerce Cloud

• Get the Most out of Your Cloud Hot Folders and Azure Blob Storage

• Infrastructure Considerations for On-Prem SAP Commerce

• Choosing Which Storefront to Use for Your SAP Commerce Cloud Solution

• Migrating to SAP Commerce Cloud: Data and Media Migration

SAP Marketing Cloud

• Enable Location-based Marketing with Geocoding Using Google Maps

• How to Import Interaction Data to SAP Marketing Cloud

• Build Your Technical Architecture for SAP Marketing Cloud

• Extensibility Overview for SAP Marketing Cloud

• Implement your Marketing Operations Plan for SAP Marketing Cloud

SAP Sales Cloud

• Migration Tools in SAP Sales Cloud and SAP Service Cloud

What's New

SAP Commerce Cloud

• Migrating from Hot Folders to Cloud Hot Folders

SAP Marketing Cloud

• How Business Scenarios Lead to Project Scope

SAP Sales Cloud

• Organizational Structure in the SAP Sales Cloud

Updates

Platform and UX

• Fixed issues with search results

SAP Marketing Cloud

• Build Your Technical Architecture for SAP Marketing Cloud

• Build an Email Alert Notification for Import Monitor with SAP Cloud Platform Integration
• Overview for Implementing Custom Logic in SAP Marketing Cloud
• How to Manage SAP Marketing Cloud HTTP Security Sessions with SAP Cloud Platform Integration
• Set Up Profiling & Match-Merge Logic for SAP Marketing Cloud

SAP Commerce Cloud

• Getting Started with SAP Commerce Cloud Project Spartacus
• Build and Deploy Your First SAP Commerce Cloud Project

What's New

SAP Marketing Cloud

• Campaign Example - Product Experience

SAP Sales Cloud

• Introduction to Ruum Integrated with SAP Sales Cloud

Updates

We have made enhancements to:

• Address minor bugs and performance issues
• Update existing article content to maintain current relevancy

What's New

SAP Marketing Cloud

• Overview About Marketing Analytics
• Set Up and Operate Recommendations Within SAP Marketing Cloud

SAP Sales Cloud

• Safe Way to Do UI Customizations

SAP Service Cloud

• The Importance of Mobile-Captured Feedback in Field Service
•  SAP Field Service Management: Administration

Updates

The following articles have been updated with the latest recommendations, images, videos and solution names.
Please note: There are numerous minor updates to other articles that are not listed here.

SAP Marketing Cloud

• Options to Integrate External Outbound Channels with SAP Marketing Cloud

SAP Commerce Cloud

• Migrate to SAP Commerce Cloud: Technical Considerations

SAP Service Cloud

• SAP Field Service Management: Screen Configuration

What's New

UX UI

• We've included an SAP Customer Experience solutions tile in the Expert Recommendations category. This allows for easy navigation to integration or SAP Customer Experience solutions articles.

SAP Commerce Cloud

• Build and Deploy Your First SAP Commerce Cloud Project

SAP Marketing Cloud

• Advanced Analytics for SAP Marketing Cloud

SAP Sales Cloud

• How to Further Enhance Your SAP CPQ Scripting Performance Work

SAP Service Cloud

• SAP Field Service Management: Screen Configuration

Updates

The following articles have been updated with the latest recommendations, images, videos and solution names.
Please note: There are numerous minor updates to other articles that are not listed here.

SAP Marketing Cloud

• Importing Offers from Amazon S3 into SAP Marketing Cloud

• Build an Email Alert Notification for Import Monitor with SAP Cloud Platform Integration
• Creating and Implementing an Authorization Concept for SAP Marketing Cloud

SAP Sales Cloud

• N on-Deterministic Product Rules Execution in CPQ Engine
• Dev Console as a Key Assistant and Checker for Your Projects
• How to Make a Great CPQ Project Come True
• Project Delivery Framework for SAP Commissions

SAP Commerce Cloud

• M igrate to SAP Commerce Cloud
• Integrating an Email Service with SAP Commerce Cloud

What's New

SAP Commerce Cloud

• Five Reasons to Move to a Project Spartacus JavaScript Storefront

SAP Sales Cloud

• How to Boost and Maximize Your SAP CPQ Scripting Performanc e

• Project Delivery Framework for SAP ISE (Intelligent Sales Execution )

• SAP Sales Cloud Onboarding

SAP Service Cloud

• Recommended Roles in SAP Service Cloud Implementations
• SAP Service Cloud Onboarding

Updates

The following articles have been updated with the latest recommendations, images, videos and solution names.
Please note: There are numerous minor updates to other articles that are not listed here.

SAP Marketing Cloud

• How to Implement Custom Algorithms for Product Recommendations in SAP Marketing Cloud

• How to Model Custom SAP HANA Views for SAP Marketing Cloud in Your Browser
• External Campaigns in SAP Marketing Cloud Using Khoros series

SAP Sales Cloud

• Project Delivery Framework for SAP Commissions

SAP Commerce Cloud

• Example of a Code Review Checklist

What's New

Multi-cloud integrations

• Integrating SAP Marketing Cloud and SAP Commerce Cloud Using SAP Cloud Platform Integration

SAP Commerce Cloud

• Managing Performance in an SAP Commerce Cloud Project

SAP Customer Data Cloud

• SAML IDP-Initiated Login

SAP Marketing Cloud

• SAP Marketing Cloud Onboarding

• Integrating Clickstream Data from Google Analytics

• Implement your Marketing Operations Plan for SAP Marketing Cloud

• Campaign Example - Interest-Based Lead Nurture

Updates

We've made updates across numerous articles in CX Works. Here's just a few of them.

SAP Sales Cloud

• A Deep Dive Into SAP Workflow

  • Providing a more detailed guidance to specific features within SAP Workflow.

SAP Commerce Cloud

• Integrating SAP Marketing Cloud and SAP Commerce Cloud

To keep things relevant, we've made numerous updates to existing articles and added others. Note: minor updates are not included in the list below.

What's New

SAP Marketing Cloud

• E-mail Marketing - Trust with a Solid Warm-up Plan

SAP Sales Cloud

• Recommended Roles in SAP Sales Cloud Implementations

Updates

SAP Customer Experience Foundation

• Working with Local Instances of SAP Commerce Cloud and Project "Kyma"

  • Updates to command lines

SAP Marketing Cloud

• Build Your Technical Architecture for SAP Marketing Cloud

• • Addition of global deployment considerations

• Host Your Landing Page for SAP Marketing Cloud on SAP Cloud Platform in 10 Minutes

What's New

Check out the SAP-verified strategies in the new articles below.

SAP Customer Experience Foundation

• SAP Cloud Platform Extension Factory Mocks with Varkes

• Working with Local Instances of SAP Commerce Cloud and Project "Kyma"

• SAP Customer Experience Foundation Onboarding

SAP Commerce Cloud

• Migrate to Commerce Cloud: Technical Considerations

• Migrate to Commerce Cloud: Project Planning Considerations

SAP Marketing Cloud

• Campaign Example - Product Launch

SAP Sales Cloud

• How to Make a Great SAP CPQ Project Come True

  • Dev Console as a Key Assistant and Checker for Your Projects

  • Non-Deterministic Product Rules Execution in SAP CPQ Engine

Updates

SAP Customer Experience Foundation

• Custom SAP Commerce Cloud Events for SAP Cloud Platform Kyma Runtime

SAP Commerce Cloud

• Migrate to SAP Commerce Cloud

• Migrating to SAP Commerce Cloud: Data and Media Migration

SAP Marketing Cloud

• Campaign Ideation with Design Thinking

What's New

We've added more articles with expert-tested recommendations. Check them out, below!

Addition of new articles

SAP Marketing Cloud

• Recommended Staffing for SAP Marketing Cloud

• Introduction to Permission Marketing

• Implementing Your Data Retention Policy for SAP Marketing Cloud

• Welcome to E-mail Marketing

• E-mail Marketing - The Right Audience

• E-mail Marketing - The Content

• E-mail Marketing - Trust with the Right ESP Setup

SAP Sales Cloud

• A Day in the Life of a Sales Rep

SAP Service Cloud

• How to Transition from HTML5 to SAP Fiori UI

Updates

Article Updates

• List of Online Resources

What's New

Click below to get quick access to the newest articles, and keep an eye out as CX Works continues to deliver the most relevant content!

Addition of new articles

SAP Marketing Cloud

• Validate the Go-Live Readiness of your SAP Marketing Cloud Project

• How to set up Amazon SES as Email Service Provider

SAP Service Cloud

• SAP Service Cloud Ticket Intelligence Machine Learning

SAP Commerce Cloud

• Strategies for Designing your SAP Commerce Cloud Content Catalogs

• Get the Most out of Your Cloud Hot Folders and Azure Blob Storage

Updates

Article Updates

SAP Commerce Cloud

• Developing SAP Commerce Cloud Locally

• Migrating to SAP Commerce Cloud: Data and Media Migration

• Infrastructure Considerations for On-Prem SAP Commerce

What's New

Addition of new articles

We've added more articles based on expert-tested solutions. Here are some of the new articles:

SAP Customer Experience solutions

• Enabling Skills for SAP Customer Experience Foundation

• Custom SAP Commerce Cloud Events for SAP Cloud Platform Kyma Runtime

SAP Service Cloud

• SAP Sales Cloud and SAP Service Cloud solution Tenant Landscape Guidance

SAP Commerce Cloud

• Migrate to SAP Commerce Cloud: Code Freeze Options for Upgrade and Migration

• Data Maintenance and Cleanup

SAP Marketing Cloud

• Campaign Ideation with Design Thinking

• Business Scenarios - Learn How to Articulate Tangible Campaigns

• Campaign Example - Personal Trade Fair Experience

Easier Access to Bookmarks

You can now apply bookmarks in-article - flag your favorite pages or save them for the future.

Then access all bookmarked articles via your bookmark tab or "Go to my bookmarks"

Updates

Article Schedules

While CX Works continues to have monthly releases, keep an eye out everyday - we are also publishing articles to be timed with relevant events and product releases.

What's New

Addition of new articles

We've added new articles to provide more expert guidance on your projects. Here are some highlights of the new content:

SAP Commerce Cloud

• Migrating to SAP Commerce Cloud: Data and Media Migration
• Getting Started with SAP Commerce Cloud Project Spartacus

SAP Marketing Cloud

• Options to Integrate External Outbound Channels with SAP Marketing Cloud
• How to Model Custom SAP HANA Views for SAP Marketing Cloud in Your Browser
• Build and Integrate your Chatbot with SAP Marketing Cloud
• How to Set Up Communication to Other Systems for SAP Marketing Cloud

• External Campaigns in SAP Marketing Cloud Using Khoros (1/4)

• External Campaigns in SAP Marketing Cloud Using Khoros (2/4)

• External Campaigns in SAP Marketing Cloud Using Khoros (3/4)

• External Campaigns in SAP Marketing Cloud Using Spredfast (4/4)

• Automatically Create SAP Marketing Cloud Campaigns Based on Spredfast Campaigns (1/2)

• Automatically Create SAP Marketing Cloud Campaigns Based on Spredfast Campaigns (2/2)

SAP Sales Cloud

• Overview: SAP Workflow

Updates

Article Updates

We've made several updates to existing articles to assure that it is always linking to the latest product documentation. Some examples include:

• Host Your Landing Page for SAP Marketing Cloud on SAP Cloud Platform in 10 Minutes

• How to Implement Custom Algorithms for Product Recommendations in SAP Marketing Cloud

• How to Manage SAP Marketing Cloud HTTP Security Sessions with SAP Cloud Platform Integration

• Integrate SurveyMonkey Surveys with SAP Marketing Cloud (Part 1/2)

• Integrate SurveyMonkey Surveys with SAP Marketing Cloud (Part 2/2)

What's New

Addition of new articles

We've added new articles to provide more expert guidance on your projects. Here are some highlights of the new content:

SAP Marketing Cloud

• Build Your Technical Architecture for SAP Marketing Cloud
• Overview for Implementing Custom Logic in SAP Marketing Cloud
• Set Up Marketing Areas for SAP Marketing Cloud
• Creating and Implementing an Authorization Concept for SAP Marketing Cloud

• Extensibility Overview for SAP Marketing Cloud

SAP Commerce Cloud

• Integrating Web Analytics with your SAP Commerce Cloud Storefront - An Overview

SAP Sales Cloud

• Project Delivery Framework for S AP CPQ (Configure Price Quote)

Strategic Guidance

• Marketplace and Customer Experience Challenges
  

Updates

Backend Updates

• We've made various updates on the backend. Though these features are not visible to you, they are focused on providing our readers and contributors an optimized experience.

Article Updates

Numerous articles have been updated with strategic information, customer experience service offerings and contributor profiles. Check out your favorite articles for any updates.

Some articles include:

• Project Framework for SAP Sales Cloud

• How to Manage SAP Marketing Cloud HTTP Security Sessions with SAP Cloud Platform Integration

• Getting Started with SAP Commerce Cloud

• User Management for SAP Commerce Cloud

• Deploy an Upgrade of SAP Commerce Cloud

• Tips for an Effective SAP Commerce Cloud Code Review

• Go Live Readiness for SAP Commerce Cloud

• Upgrade Engineering for SAP Commerce

What's New

Addition of new articles

New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .

Highlights of the new content:

SAP Commerce Cloud

• E-Commerce Guidance for the Chinese Market - Overview
  
  • Analytics, SEO, App Store, Customer Care & System Architecture
  • Channels, Logistics, Payment & Social Networks

SAP Customer Data Cloud

• Blueprint Workshop | Template Download
• Consent Expert Practices | Presentation Download

SAP Sales Cloud

• Project Delivery Framework for SAP Sales Cloud
• Project Delivery Framework for SAP Commissions
• Project Delivery Framework for SAP Sales and Service solutions (Sales)

SAP Service Cloud

• Project Delivery Framework for SAP Service Cloud
• Project Delivery Framework for SAP Field Service Management
• Project Delivery Framework for SAP Sales and Service solutions (Service)

Bookmark Articles

Use bookmarks to differentiate articles from the rest, either to flag them as your favorite or as a reminder to read them in the future.

Rate and Provide Feedback on Articles

While reading an article, leverage the hovering rating feature. Let us know if the article was helpful and why, or let us know how we can improve.

Advanced Search Syntax

Understand and use advanced search options. Click "Search Syntax" next to the search bar in the search results page.

See Related SAP Customer Experience Services

SAP may provide a related services for the article topic. Related services can be found in-article, on the right-hand navigation.

New Link Icons

Easily identify the type of links that are listed in an article:

• Links hosted by SAP.
• Links not hosted by SAP.
• Links that lead to content which require login.

Updates

Easier access to articles

• When coming from the home page, we've lessened the number of clicks to access the Strategic Guidance articles.
• We've updated the way article tiles are laid out so you can see more above the fold.
• When using filters, articles that match multiple filter values will be prioritized above others.

General user interface enhancements

Minor updates have been made throughout the portal to provide a smoother navigation experience for users.

What's New

Addition of new articles

New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .

Highlights of the new content:

Cross-clouds Integration

• SAP Marketing Cloud and SAP Commerce Cloud integration option

SAP Commerce Cloud

• User Management - User and right management capabilities
• Internationalization Practices
• In-depth series on search and navigation, covering customer, business user perspectives covering both the functional and technical aspects related to the topic
• Guidance for upgrading to the new target version of SAP Commerce

SAP Customer Data Cloud

• Bridging the online to offline experience with progressive identity

SAP Service Cloud

• Business scenarios and use cases on offline pricing

Strategic Guidance

• Make impactful data driven marketing decisions

Contributor profiles added

Article contributor profiles are showcased in-article. These have been added to many pre-existing articles and for all new articles.

"Featured Articles" added to home page

A new section is available on the home page to showcase new or popular articles.

"Contact Us" added

Each page will have a "Contact Us" feature, giving users an easy option to message the CX Works team.

Updates

Easier in-article navigation

Article pages now have easy navigation options to click-through related tags and to easily identify where you are with respect to the Table of Contents.

Home page redesign

The home page has been enhanced to provide a sleeker user interface with a focus on making the portal navigation more intuitive. 

General user interface enhancements

Minor updates have been made throughout the portal to provide a smoother navigation experience for users.

Updates of existing articles

Some articles have been updated to provide you with the most current guidance. Highlights of updated articles:

• Reference to SAP Model Company in SAP Marketing Cloud Learn How to Crawl with a Minimal Viable Product
• Removed outdated information as per the latest SAP Commerce Cloud releases in various articles
• Embed the recently created Microlearning videos in the SAP Commerce Cloud articles
• Removed outdated information as per the latest SAP Sales and Service solutions releases in SAP Service Cloud articles
• General updates based on user community feedback