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CX Works

CX Works brings the most relevant leading practices to you.
It is a single portal of curated, field-tested and SAP-verified expertise for SAP Customer Experience solutions

Release Notes


Thank you for checking out our Release Notes page. CX Works has moved away from performing formal monthly releases.
Instead, we publish content as soon as it is ready. You can find our newest articles on the home page.


CX Works 2101 Release Highlights

What's New

Commerce solution

CX Works 2012 Release Highlights

What's New

Commerce solution

Customer Data solution

Marketing solution

Sales solution

CX Works 2011 Release Highlights

CX Works 2010 Release Highlights

What's New

User experience

  • Click on images to enlarge them
  • Breadcrumbs visible when navigating to Project Framework articles
  • Navigation dropdown at the top-right of the homepage points to the Microlearning videos' new URL at open SAP
  • enable.cx video links have been updated to point to their new urls at microlearning.opensap.com
  • Estimated read times are available beneath the article's title

Cross-cloud: SAP Customer Data Cloud and SAP Commerce Cloud

Commerce solution

Customer Data solution

Marketing solution

Sales solution

Service solution

Updates

Commerce solution

Marketing solution

Deprecation of onboarding articles

The following Onboarding articles have been removed. Please instead refer to the relevantSAP Get Started pages.

  • SAP Commerce Cloud Onboarding (instead refer to this SAP Get Started page)
  • SAP Customer Data Cloud Onboarding (instead refer to this SAP Get Started page)
  • SAP Marketing Cloud Onboarding > (instead refer to this SAP Get Started page)
  • SAP Sales Cloud Onboarding > (instead refer to this SAP Get Started page)
  • SAP Service Cloud Onboarding > (instead refer to this SAP Get Started page)

CX Works 2009 Release Highlights

CX Works 2008 Release Highlights

What's New

Cross-cloud: SAP Marketing solution and SAP Commerce solution

Cross-cloud: SAP Marketing solution and SAP Customer Data solution

Commerce solution

Customer Data solution

Marketing solution

CX Works 2007 Release Highlights

Updates

The following Onboarding articles are redirected to their respective SAP Get Started pages.

  • SAP Commerce Cloud Onboarding (instead refer to this SAP Get Started page)
  • SAP Customer Data Cloud Onboarding (instead refer to this SAP Get Started page)
  • SAP Marketing Cloud Onboarding > (instead refer to this SAP Get Started page)
  • SAP Sales Cloud Onboarding > (instead refer to this SAP Get Started page)
  • SAP Service Cloud Onboarding > (instead refer to this SAP Get Started page)

CX Works 2006 Release Highlights

CX Works 2005 Release Highlights

Updates

The following includes all minor and major updates within CX Works.

Updated names

Where you may have once seen "SAP C/4HANA" and "SAP Cloud for Customer" they are now referred to "SAP CX (Customer Experience) solutions" and "SAP Sales and Service" respectively.

Commerce solution

Marketing solution

Sales solution

CX Works 2004 Release Highlights

What's New

Cross-cloud: SAP Customer Data Cloud and SAP Service Cloud

SAP Commerce Cloud

SAP Marketing Cloud

SAP Sales Cloud

SAP Service Cloud

CX Works 2003 Release Highlights

CX Works 2002 Release Highlights

Updates

We have made enhancements to:

  • Address minor bugs and performance issues
  • Update existing article content to maintain current relevancy

CX Works 2001 Release Highlights

Updates

The following articles have been updated with the latest recommendations, images, videos and solution names.
Please note: There are numerous minor updates to other articles that are not listed here.

SAP Marketing Cloud

SAP Commerce Cloud

SAP Service Cloud

CX Works 1912 Release Highlights

What's New

UX UI

  • We've included an SAP Customer Experience solutions tile in the Expert Recommendations category. This allows for easy navigation to integration or SAP Customer Experience solutions articles.

SAP Commerce Cloud

SAP Marketing Cloud

SAP Sales Cloud

SAP Service Cloud

CX Works 1911 Release Highlights

Updates

The following articles have been updated with the latest recommendations, images, videos and solution names.
Please note: There are numerous minor updates to other articles that are not listed here.

SAP Marketing Cloud

SAP Sales Cloud

SAP Commerce Cloud

CX Works 1910 Release Highlights

Updates

We've made updates across numerous articles in CX Works. Here's just a few of them.

SAP Sales Cloud

SAP Commerce Cloud

CX Works 1909 Release Highlights


To keep things relevant, we've made numerous updates to existing articles and added others. Note: minor updates are not included in the list below.

What's New

SAP Marketing Cloud

SAP Sales Cloud

CX Works 1908 Release Highlights

CX Works 1907 Release Highlights

Updates

Article Updates

CX Works 1906 Release Highlights

What's New

Click below to get quick access to the newest articles, and keep an eye out as CX Works continues to deliver the most relevant content!

Addition of new articles

SAP Marketing Cloud

SAP Service Cloud

SAP Commerce Cloud

CX Works 1905 Release Highlights

What's New

Addition of new articles

We've added more articles based on expert-tested solutions. Here are some of the new articles:

SAP Customer Experience solutions

SAP Service Cloud

SAP Commerce Cloud

SAP Marketing Cloud

Easier Access to Bookmarks

You can now apply bookmarks in-article - flag your favorite pages or save them for the future.

Then access all bookmarked articles via your bookmark tab or "Go to my bookmarks"

Updates

Article Schedules

While CX Works continues to have monthly releases, keep an eye out everyday - we are also publishing articles to be timed with relevant events and product releases.



CX Works 1904 Release Highlights


What's New

Addition of new articles

We've added new articles to provide more expert guidance on your projects. Here are some highlights of the new content:

SAP Commerce Cloud

SAP Marketing Cloud

SAP Sales Cloud


Updates

Article Updates

We've made several updates to existing articles to assure that it is always linking to the latest product documentation. Some examples include:

CX Works 1903 Release Highlights


Updates

Backend Updates

  • We've made various updates on the backend. Though these features are not visible to you, they are focused on providing our readers and contributors an optimized experience.

Article Updates

Numerous articles have been updated with strategic information, customer experience service offerings and contributor profiles. Check out your favorite articles for any updates.

Some articles include:



CX Works 1902 Release Highlights


What's New

Addition of new articles

New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .

Highlights of the new content:

SAP Commerce Cloud

SAP Customer Data Cloud

SAP Sales Cloud

SAP Service Cloud

Bookmark Articles

Use bookmarks to differentiate articles from the rest, either to flag them as your favorite or as a reminder to read them in the future.

Rate and Provide Feedback on Articles

While reading an article, leverage the hovering rating feature. Let us know if the article was helpful and why, or let us know how we can improve.

Advanced Search Syntax

Understand and use advanced search options. Click "Search Syntax" next to the search bar in the search results page.

See Related SAP Customer Experience Services

SAP may provide a related services for the article topic. Related services can be found in-article, on the right-hand navigation.

New Link Icons

Easily identify the type of links that are listed in an article:

  • Links hosted by SAP.
  • Links not hosted by SAP.
  • Links that lead to content which require login.

Updates

Easier access to articles

  • When coming from the home page, we've lessened the number of clicks to access the Strategic Guidance articles.
  • We've updated the way article tiles are laid out so you can see more above the fold.
  • When using filters, articles that match multiple filter values will be prioritized above others.

General user interface enhancements

Minor updates have been made throughout the portal to provide a smoother navigation experience for users.



CX Works 1901 Release Highlights


What's New

Addition of new articles

New articles have been added to the portal or migrated from legacy systems. Keep an eye out for new articles on the home page .

Highlights of the new content:

Cross-clouds Integration

SAP Commerce Cloud

SAP Customer Data Cloud

SAP Service Cloud

Strategic Guidance

Contributor profiles added

Article contributor profiles are showcased in-article. These have been added to many pre-existing articles and for all new articles.

"Featured Articles" added to home page

A new section is available on the home page to showcase new or popular articles.

"Contact Us" added

Each page will have a "Contact Us" feature, giving users an easy option to message the CX Works team.

Updates

Easier in-article navigation

Article pages now have easy navigation options to click-through related tags and to easily identify where you are with respect to the Table of Contents.

Home page redesign

The home page has been enhanced to provide a sleeker user interface with a focus on making the portal navigation more intuitive. 

General user interface enhancements

Minor updates have been made throughout the portal to provide a smoother navigation experience for users.

Updates of existing articles

Some articles have been updated to provide you with the most current guidance. Highlights of updated articles:

  • Reference to SAP Model Company in SAP Marketing Cloud Learn How to Crawl with a Minimal Viable Product
  • Removed outdated information as per the latest SAP Commerce Cloud releases in various articles
  • Embed the recently created Microlearning videos in the SAP Commerce Cloud articles
  • Removed outdated information as per the latest SAP Sales and Service solutions releases in SAP Service Cloud articles
  • General updates based on user community feedback
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