List of Online Resources
Overview
The information found in CX Works provides you with field-tested strategies from our experts. Several resources exist to help you learn about the products as well as learn from the rest of the community. Keep reading to view the list of key online resources to help you through your journey.
Table of Contents
Get Started with SAP Customer Experience solutions
| Resource | SAP Commerce Cloud | SAP Customer Data Cloud | SAP Marketing Cloud | SAP Sales Cloud | SAP Service Cloud |
|---|---|---|---|---|---|
| SAP Customer Experience | The Gold Guide | x | x | x | x | x |
| Your Path to SAP Customer Experience solutions | x | x | x | x | x |
Video Tutorials
View introductory, how-to and standard setup tutorials for all SAP Customer Experience solutions, through microlearning.opensap.com. To get access to all the videos, please inquire with your SAP representative.
| Microlearning Videos | ||||
|---|---|---|---|---|
| SAP Commerce Cloud | SAP Customer Data Cloud | SAP Marketing Cloud | SAP Sales Cloud | SAP Service Cloud |
Product Documentation
View product documentation for all SAP Customer Experience solutions.
| Product Documentation Sites | ||||
|---|---|---|---|---|
| SAP Commerce Cloud | SAP Customer Data Cloud | SAP Marketing Cloud | ||
Expert Communities
Get more information from the rest of the community, through FAQs, wikis, or community forums.
| Community Site | ||||
|---|---|---|---|---|
| SAP Commerce Cloud | SAP Marketing Cloud | SAP Service Cloud | ||
Services and Support
We understand the value of guidance and support from human resources.
Customer Experience Services are available to for the duration of your project, or longer, providing comprehensive guidance on everything from technology solutions and design, program recommendations, conversion to business value and more.
Click more below, to see how the SAP services team can bring value to your project.
| Resource | SAP Commerce Cloud | SAP Customer Data Cloud | SAP Marketing Cloud | SAP Sales Cloud | SAP Service Cloud |
|---|---|---|---|---|---|
| Customer Experience Services | x | x | x | x | x |
For ad-hoc technical questions, you can also contact SAP Support
Note: SAP ONE Support Launchpad is available to partners and customers. For access, please reach out to your SAP representative.
| Contact SAP Support | ||||
|---|---|---|---|---|
| SAP Commerce Cloud | SAP Customer Data Cloud | SAP Marketing Cloud |
SAP Sales Cloud |
SAP Service Cloud |
Additional online resources are available through live enablement webinars/news, engagement programs.
| Live Webinars/News and Engagement Programs | ||||
|---|---|---|---|---|
| SAP Commerce Cloud | SAP Customer Data Cloud | SAP Marketing Cloud | ||
Conclusion
At SAP, we are focused on providing you with information to help you through your SAP Customer Experience solutions journey. The above resources are available to guide you through standard product details and to expose you to popular questions or conversations from the rest of the community. With this information and the expert recommendations available at CX Works, we hope that you feel enabled to design and build your project.
For any questions, please reach out to cxworks@sap.com.
Links to information published on other SAP sites
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- SAP does not agree or disagree with the content on the linked-to site, nor does SAP warrant the availability and correctness. SAP shall not be liable for any damages caused by the use of such content unless damages have been caused by SAP's gross negligence or willful misconduct.