This article shows and describes key features of Intelligent Case Manager and highlights configuration aspects.

Expert recommendations for building a unified omnichannel customer experience with SAP Customer Data Cloud and SAP Service Cloud. This article presents 2 keys to a successful implementation, best practices guidelines for data syndication, and 2 common pitfalls to avoid.

This article is part 1 of a 2 part series on the Message Broker component, which is used in the Field Services Management integration with ECC. It describes an introduction, requirements and usage of this component.

Analyze various access control topics and provide a complete overview of the access control concept and the capabilities of SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview of the access control concept and capabilities in SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview of the access control concept and capabilities in SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview of the access control concept and capabilities in SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview of the access control concept and the capabilities of SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview of the access control concept and capabilities in SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview of the access control concept and capabilities in SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview of the access control concept and the capabilities of SAP Sales Cloud and SAP Service Cloud solution.

This article describes various access control topics, and provides a complete overview of the access control concept and capabilities in SAP Sales Cloud and SAP Service Cloud solution.

Analyze restriction rules and how they translate the setup of the access restrictions in an unspecific role to the access restrictions of a specific user.

Analyze various access control topics and provide a complete overview of the access control concept and the capabilities of SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview on the access control concept and capabilities in SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview on the access control concept and capabilities in SAP Sales Cloud and SAP Service Cloud solution.

Analyze various access control topics and provide a complete overview of the access control concept and the capabilities of SAP Sales Cloud and SAP Service Cloud solution.

This article provides a high level overview of the various options available to administrators in the SAP Field Service Management application. With the Admin module you can administer account access, configure your company, manage business rules, query cloud-based company data and more.

The SAP Smartforms and Feedback module enables field service engineers to provide mobile-based feedback in the form of checklists and gives guidance for their work in the field

Screen Configurations allow administrators to customize a variety of the supported screens in the mobile and web-based application. Screen Configurations allow you to edit, add, hide, rename, rearrange fields, make fields required, read only, or add some advanced validation.

Ever had issues and concerns about offline pricing in SAP Service Cloud? Ever wondered which scenarios would be helped by offline pricing or what new business opportunities might arise using the magic of offline pricing? This article will show different business opportunities along with how to implement and disclose our roadmap.

Learn about the features and how to implement Ticket Intelligence Machine Learning in the SAP Service Cloud solution.

This document describes the solution overview and implementation best practices in implementing SAP Field Service Management with integration to SAP ECC Customer Service and with SAP JAM.

This article provides an overview of the SAP Fiori strategy and technical tips on how to move from HTML5 to SAP Fiori UI seamlessly.

A day in the life of a dispatcher, showcasing how they dispatch jobs to technicians.

Any enterprise system will need integrations to achieve the end-to-end business goals. This article provides the knowledge to choose the right integration solution for your SAP Customer Experience product landscape.

Adapt the user interface to the business and provide a conducive and engaging experience to the user.

Transportation Management is an in-build tool inside SAP Sales Cloud and SAP Service Cloud solution for moving changes between the tenants during or after the project implementation. The tool is available to support your project or administration team members and is accessible via Administration Work Centre.

Step-by-step guide how to create a prospect and convert it to an account through SAP ERP customer creation between SAP Sales Cloud and SAP Service Cloud solution and SAP ERP.

This document includes a step-by-step guide on how to replicate a custom own field in the customer master through IDOC extension.

This document includes a step-by-step guide on how to add an extension field to the Sales Order in SAP ERP.

This document provides an overview on migration tools in SAP Sales Cloud and SAP Service Cloud solution with focus on Data Workbench.

Have you ever wondered what a typical day in the life of a Contact Centre Agent looks like? Here is a sneak peek into life of an agent with focus on a range of activities covered by the role leveraging functionalities available in Cloud for Customer (C4C).