Customer Data solutions Expert Recommendations
SAP Customer Data: Mobile Application Best Practices
When implementing SAP Customer Data Cloud (CDC), it is important to consider requirements and integration approach for any mobile applications within scope. To assist in navigating through some of the complexities of mobile applications, this article aims to share best practices from our SAP CDC Experts.
Webhook Do's and Don'ts - Building Scalable Webhook Integrations
Webhooks is one of the most powerful extensibility tools in the SAP Customer Data Cloud's Extensibility suite, offering a way to extend CIAM flows by sending a notification to your server when a specific event has occurred. With Webhooks, you can implement your own code, and set it to trigger when the relevant hook is fired.
B2B: Policy Design Best Practices
Policy Based Access Control allows you to use a combination of roles and attributes to build policies that can return an access decision. This article aims to guide you through the best practices when building and designing policies.
SAP Customer Experience Foundation Onboarding
Whether you're just getting started on an SAP Customer Experience solutions project or you're looking for a refresher, there are plenty of resources to help you on your journey.
Consent Expert Practices | Presentation Download
Consent best practices for SAP Customer Data Cloud implementations. Use the downloadable document to communicate best practices and align with the project variables.
Overview of SAP Customer Experience solutions Integration and Extension Options
Any enterprise system will need integrations to achieve the end-to-end business goals. This article provides the knowledge to choose the right integration solution for your SAP Customer Experience product landscape.
Creating a Unified Omnichannel Experience with SAP Customer Data Cloud and SAP Service Cloud
Expert recommendations for building a unified omnichannel customer experience with SAP Customer Data Cloud and SAP Service Cloud. This article presents 2 keys to a successful implementation, best practices guidelines for data syndication, and 2 common pitfalls to avoid.
Blueprint Workshop | Template Download
Data is precious. Starting an SAP Customer Data Cloud project requires aligning details on planning, architecture, user flows, development and more. To do this in a "Start Fast, Stay Fast" mode, we recommend holding an initial workshop. Leverage this template to have productive collaborations and make decisions on important strategic decisions.
SAML IDP-Initiated Login
The SAP Customer Cloud Platform (CDC) provides you with options to configure the SAP CDC as both Service Provider (SP) and/or Identity Provider (IdP) depending on your requirement. This article introduces you to the fundamental challenges of SAML 3rd party IDP-Initiated Login implementation using the SAP CDC as SP.
Technical Design Document | Template Download
Document the details of your technical design and solution and let your technical teams quickly integrate and iterate. Leverage this template to easily document architecture, flows, API calls, code and more.
Project-Fit Blueprint | Template Download
Record your project objectives, goals, resources, schedules, requirements and use cases with the Project-Fit Blueprint template. Allow anyone to easily pick up and understand the overall initiative using this document.