CX Works

A single portal for curated, field-tested and SAP-verified expertise for your SAP C/4HANA suite. Whether it's a new implementation, adding new features, or getting additional value from an existing deployment, get it here, at CX Works.

SAP Service Cloud Onboarding


Many resources, that target different roles, are available to enable SAP Service Cloud. These resources, in addition t o CX Works, are here to help you get the most out of your purchase.

Learn about our SAP Service Cloud Solution

Learning Journeys

Interested in SAP Service Cloud trainings and certifications? Use our visual Learning Journeys guide to determine which courses make the most sense for you and to develop your training plan.*

Join SAP Customer Experience and industry experts for live webinars that focus on both technical and business topics. Engage and get your questions answered. Browse our past webinars and watch the recordings at any time.*
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How-To Videos

Do you want to know more about SAP Service Cloud functions. Then go and check out Enable CX ‘How-to’ with plenty of micro learning videos! Check this space out on a regular basis to see the latest How-to's.

Watch the Videos
Features and Configurations Videos
Interested in an overview of SAP Service Cloud’s out-of-the-box features? Then check out  Enable CX  and its Features and Configurations video series! New videos get added regularly.
Watch the Videos

Subscribe to get the latest SAP Service Cloud news and updates delivered to you directly. Be the first to hear about SAP Service Cloud releases, current trends, and SAP Customer Experience LIVE events. Check out our past customer newsletters for a taste of what you'll be getting.*

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Find online courses, dive deeper into the Service Cloud, the Cloud Platform, End-to-End processes,  and into the capabilities of the C/4HANA Suite.

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Ask the Experts

Post questions and search for answers on a wide range of technical topics on SAP Service Cloud. Engage in discussions with SAP Service Cloud experts as well as other customers and partners.*

Go to SAP Service Cloud Community
Support Portal

Use the SAP Support Portal to browse the knowledge base for practical tips on reporting and resolving incidents, getting license keys, and much more.*

Get Support
SAP Customer Success and Services
Work with our service teams on a range of programs and packages for SAP Service Cloud to help you manage every phase of your project; from planning to operation, ensuring high quality, low risk and best practices implementation.

View our Services

Product Details

Product Documentation

The SAP Help Portal provides detailed documentation on SAP Service Cloud releases as well as information on setting up and configuring your SAP Service Cloud environment.*

SAP Service Cloud Solution

Road Map

Our road map helps to ensure that our products and solutions align with your technology adoption plans. Check out our product road map for updates on how SAP Service Cloud is expected to evolve over time.*

Go to Road Map

Services Description
SAP adds continuously new services to support your implementation and administration of SAP Service Cloud. Browse the inventory to find services that fits your current need.*
Go to Services Description

*Authorization is required to access these sources. For more information on how to get access, please see the Users & Authorizations page .