AUTONOMOUS CX
Shopping Assistant
Turn shopper intent into transactions by personalizing discovery, promotions, and the purchasing experience to drive revenue.
default
{}
default
{}
primary
default
{}
secondary
Overview
The Shopping Assistant actively reshapes site content and layouts while engaging shoppers through chat, voice, and text in real time to turn intent into transactions. By unifying behavioral signals, inventory awareness, and promotional intelligence, it accelerates conversion and drives revenue across the buying journey.
Tasks this assistant can help with:
- Detecting and scoring shopper intent signals
- Personalizing site content and layout in real time
- Selecting and applying promotions dynamically
- Personalizing and optimizing the checkout experience
- Monitoring and executing conditional purchases
Example use cases for this assistant:
- Increasing conversion from discovery through checkout
- Reducing cart and checkout abandonment
- Capturing demand with personalized promotions
- Monetizing high-intent shopper sessions
- Automating purchases for price-sensitive shoppers
Benefits
Convert intent into transactions
Turn shopper signals into timely actions across discovery, promotions, and purchase to transform interest into completed transactions.
Personalize every touchpoint
Continuously adapt site content, layouts, offers, and interactions so every shopper sees what’s most relevant to them in the moment.
Maximize revenue capture
Increase close rates with personalized promotions through checkout and automated purchasing that converts ready‑to‑buy demand.
Agents used by this assistant
Use the Shopping Assistant to orchestrate specialized AI agents, including Joule Agents that apply SAP’s process expertise or custom agents you create.
Site Personalization Agent
Tailors site content and layouts in real time using shopper behavior, context, and intent signals.
Promotions Personalization Agent
Optimizes promotions dynamically based on inventory, demand, and shopper intent.
Conditional Purchasing Agent
Monitors shopper defined price and timing conditions and automatically completes purchases when criteria are met.
Explore more commerce assistants
default
{}
Merchandising Assistant
Evaluate and optimize product content at scale to improve discovery and expose unmet demand.
default
{}
link
default
{}
link
default
{}
Order Management Assistant
Deliver consistent customer experiences with scalable, end-to-end order management.
default
{}
link
default
{}
link
Move your commerce strategy forward
Request a demo
Learn more and get a closer look at how intelligent systems can carry out work across your enterprise.
Explore Autonomous CX
See how integrated AI across your Commerce drives business value and operational excellence—with Joule at the center.