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Success Experiences 
Essential 

Get up and running fast and achieve long-term success with mission-critical support, best practices, and guidance.

Establish the foundation for your immediate and ongoing success

The essential success experience, included with all SAP cloud solutions, can help meet your needs now and in the future.

SAP Enterprise Support

Get proactive, mission-critical support, empowerment, best practices, continuous improvements and value, plus application lifecycle management. 

Embedded launch activities

Access content and guidance to help prioritize and launch the cloud functionality that will deliver quick time to first value.

What’s included in the essential success experience?

SAP Enterprise Support

  • Collaboration
    Interact with support experts through SAP Enterprise Support value maps and during mission-critical situations.
  • Empowerment
    Use the SAP Enterprise Support Academy program to train your staff members to overcome complexity.
  • Innovation and value realisation
    Access tools, reports, and services to unlock the business value of existing investments for faster innovation.
  • Mission-critical support
    Get the attention you need at the speed you expect for whatever issues arise, regardless of your deployment scenario.
  • Application lifecycle management
    Target accelerated implementation and smooth operations of your end-to-end business solution throughout the entire lifecycle.

Embedded launch activities

  • Guided enablement 
    Prepare for solution deployment with prerecorded assets and Q&A sessions.
  • Demo environment  
    Get familiar with best practices via a preconfigured demo environment enriched with sample data.
  • Adoption touch points  
    Gain valuable insights by tracking process-specific adoption and user-enablement metrics through survey touch points.

We’re raising the bar on what it means to run best in the cloud

0.9

months

reduced deployment time.

25

%

reduced release preparations.

20

%

improved support team efficiency.

Thanks to expert guidance from SAP Enterprise Support, we have increased our knowledge of SAP Business Technology Platform and how to extend and integrate the platform with SAP S/4HANA, which will help us realise our IT strategy.

Simon Jarke, Digital Technology Architect, Freudenberg SE Read the customer story

KPIs are based on a Forrester Consulting study commissioned by SAP.

Looking for even more value from your SAP engagement?

Work with our experts to explore your SAP resources and focus on reaching the outcomes that matter to your business. You can choose longer-term, higher-touch services or select from targeted packages to help accelerate your setup and launch or address specific business challenges.

Do you need extra attention to accelerate your success?

Fine-tune your success experience with prepackaged and predefined services and subscriptions, including a full spectrum of value-adding support and solution improvement options.

See how customers are realising business value with SAP Enterprise Support

Don’t just take our word for it...

Learn more about the business benefits enabled by the cloud editions of SAP Enterprise Support in this Forrester Consulting study commissioned by SAP.

Get the latest news and trends from experts

Chad Crook
Senior VP and Global Head of Customer Engagement and Experience Success Center, SAP
Moving to the cloud and meeting the pace of change

Discover how SAP Enterprise Support services help SAP customers move to the cloud without letting the pace of change become a disruption.

Keith Lamont
VP of Customer Engagement and Experience, SAP
Planning for readiness on cloud-based innovations

Explore how businesses are moving more quickly and smoothly from their on-premise solutions to the cloud.

Silvia Gaber
Marketing and Communications Specialist, SAP Enterprise Support Academy, SAP
Adapting support for a hybrid workforce

Find out how many businesses are preparing to make dramatic changes in how they support their employees, no matter where they are with modern learning programmes.

Questions? Get in touch!

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