SAP Business AI for supply chain
Drive supply chain excellence and optimise performance with AI
Elevate productivity, speed, and customer service throughout your supply chain with data insights and AI.
Embed AI across your supply chain processes
Seamlessly integrate cutting-edge AI across your entire supply chain ecosystem to unlock powerful capabilities that drive tangible business value and operational excellence.
Align local business decisions into contextualised, network-aware decisions.
Embed cross-functional intelligence with supply network-enriched information.
Facilitate more effective and autonomous supply chain operations.
Get intelligent insights and recommendations from Joule copilot across SAP Supply Chain Management solutions.
Improve customer service and transparency
Optimise business performance, speed, innovation, and sustainability.
Increase agility and resilience
Gain real-time operational visibility and AI insights for better decisions.
Elevate productivity and speed
Use AI-enhanced process intelligence and automation to minimise wasted time and resources.
Unlock smarter supply chain planning with Joule and SAP Integrated Business Planning
Discover how conversational AI makes planning faster, smarter, and more accurate. See Joule in action with SAP IBP and get a glimpse of what’s next.
AI that fits into your flow of work
Simplify work and accelerate results with AI-enabled scenarios that connect end-to-end supply chain processes.
USE CASE
Spark campaign creativity, drive results with ease
Accelerate campaign and idea creation with generative AI embedded in the SAP Integrated Product Development solution. Instantly create, refine, or simplify on-brand descriptions—and empower product managers and submitters to ideate effortlessly.
USE CASE
Automate business data mapping for 2D drawing
Automatically generate hotspots on 2D drawings and link them to business data, accelerating the asset digitalisation process.
USE CASE
Make decisions faster with AI-driven summaries
Use generative AI to summarize engineering documents across formats, eliminating lengthy manual reviews. Extract key insights rapidly, reduce errors, and empower product managers to make informed decisions faster.
USE CASE
Understand and refine forecasts with AI-driven insights
Use generative AI to explain forecast outcomes, algorithms chosen, time-series considerations, and actionable recommendations directly within the SAP Integrated Business Planning (IBP) workspace.
USE CASE
Support safety stock output and root cause analysis
Use AI to translate complex inventory optimisation results into clear summaries. Highlight demand variability, lead-time impacts, service levels, and planner deviations to support root cause analysis and smarter stock decisions.
USE CASE
Create SAP IBP formulas and rules instantly with AI
Use natural language to automatically create SAP IBP formulas and formatting rules. Streamline view customisation, highlight critical data points, and empower planners to focus on strategic insights rather than technical setup.
USE CASE
Refine catalogue entries with AI-generated descriptions
Use existing product data, name, summary, manufacturer, UNSPSC code, and optional prompts to automatically generate rich, AI-enhanced product summaries and descriptions for supplier catalogues.
USE CASE
Deliver accurate RFI responses with AI assistance
Automatically generate precise, on-brand replies to buyers’ complex requests for information (RFIs). Empower suppliers to respond quickly and uniformly, ensuring timely, detailed, and consistent information without manual drafting overhead.
USE CASE
Boost RFI keyword extraction, hone supplier matches
Use generative AI to extract detailed keywords from RFI descriptions, enrich buyer requirements, and deliver more precise supplier matches, ensuring relevant suppliers are notified of opportunities faster.
USE CASE
Ensure quality with AI-assisted visual inspection
Use camera vision AI to detect assembly errors, shape deviations, and surface defects like scratches or dents. Create manual or AI-driven inspections to identify nonconformances early and maintain product quality.
USE CASE
Accelerate production engineering with AI guidance
With AI-assisted production engineering in SAP Digital Manufacturing, analyse error logs and root causes during the production process setup and get resolution instructions, streamlining setup and management.
USE CASE
Fix quality issues faster with AI case matching
Automatically identify and link similar quality issue cases by scanning historical data and calculating similarity scores. Find relevant solutions, group open issues, and accelerate root cause resolution for efficient quality management.
USE CASE
Streamline transportation planning with AI
Use natural language in the SAP Transportation Management application to automate planning tasks, build multi-step action chains, and visualise requirements against capacities—empowering planners to create efficient transport plans faster.
USE CASE
Improve warehouse staffing and labour demand planning
Predict warehouse staffing requirements based on historical picking and packing duration data. Enhance labour allocation efficiency in SAP EWM by accurately forecasting warehouse workload and reducing resource inefficiencies.
USE CASE
Automate inbound delivery validation with AI
Use AI to automatically extract and verify data from goods receipt and shipping documents. Detect anomalies, eliminate manual entry errors, and accelerate freight order validation in SAP Transportation Management.
USE CASE
Improve maintenance with automatic order suggestions
Use AI to automatically bring up similar past maintenance incidents and recommend maintenance orders to replicate proven solutions; select and copy with one click to accelerate maintenance workflows and reduce downtime.
USE CASE
Proactively monitor asset health with AI
Use AI-assisted visual inspection to analyse images, detect wear or failure indicators, and correlate findings with machine sensor data and historical data. Automate alerts and maintenance notifications to prevent unplanned downtimes.
USE CASE
Detect early and monitor equipment issues with AI
Automatically learn normal operating patterns from sensor data and flag deviations daily. Empower reliability engineers with timely alerts about unusual equipment behaviour, reducing manual inspections and preventing potential failures.
USE CASE
Empower field technicians with equipment insights
Use AI to instantly summarize equipment history, spare parts used, task durations, and checklist outcomes. Deliver AI-assisted intelligent service recommendations by analysing patterns and performance data for smarter dispatch decisions.
USE CASE
Precise AI-assisted service order scheduling
Use historical data to predict service assignment durations and create realistic technician schedules that account for skills, customer needs, equipment, and location, enhancing resource utilisation and on-time service.
USE CASE
Cut travel time with AI-assisted predictive routing
Use historical and live traffic data from HERE Maps® and Logiball Localion® to forecast realistic driving distances and times. Optimise technician routes, minimise travel delays, and boost field service productivity.
Joule Agents
Discover ready-to-use Joule Agents for supply chain that automatically plan and execute multi-step workflows connecting departments, speeding up decisions, and streamlining processes.
Field Service Dispatch Agent
Ensure the right resources for every job with a Field Service Dispatcher Agent that autonomously schedules and optimises service orders.
Maintenance Planner Agent
Avoid disruptions with a Maintenance Planner Agent that analyses real-time data, recommends schedule updates, and streamlines planning.
See how customers are succeeding with SAP
Optimising forecasting and inventory management
Learn how ZF Friedrichshafen used AI-driven capabilities to create a unified and intelligent supply chain ecosystem.
Increasing visibility and improving service delivery
Explore how Roca Group’s adoption of generative AI capabilities through Joule further supports sustainability goals and innovation.
Component defect checks with a single click
Smart Press Shop extended its existing SAP digital manufacturing solution with a camera component and a fully automated AI service.
Mitigating supply chain risk
Microsoft used predictive planning capabilities for data-driven and actionable insights, helping it minimise inventory and supply chain risk.
Calculate your savings from SAP Business AI
Learn how SAP Business AI can deliver measurable value for your business.
Packages
Discover how Joule can help address your supply chain needs.
Joule Base
Baseline AI capabilities, included in all cloud subscriptions:
Provides free access to core AI functions.
Supports tasks like finding information and navigating to task-relevant locations.
Embedded in standard cloud licenses with solution-specific foundational AI capabilities.
Joule Premium
Advanced AI capabilities tailored to your business needs. Includes everything in Joule Base plus:
Powerful organisation-wide or user-specific access to high-value AI services.
Relevant Joule Agent capabilities and premium Joule capabilities, such as analytical insights and task automations.
Price based on usage through AI units, billed monthly.
Resources
ANALYST REPORT
The importance of AI in supply chain and operations
Dive into this IDC InfoBrief on the importance of harnessing the power of AI and navigating its associated complexities across supply chain and operations.
INFOGRAPHIC
Navigating supply chain disruptions with AI and cloud
Discover how cloud and AI drive resilient, efficient supply chains through data integration, mature processes, and end-to-end orchestration.
LEARNING COURSE
Introducing SAP Business AI for SAP Supply Chain Management
This self-paced course provides an overview of how SAP Business AI supports supply chain processes and decision-making.
BLOG
Gaining oversight in the global supply chain with AI agents
Learn how COOs can use agentic AI to optimise durable, sustainable supply chains, from product design to customer delivery, minimising delays and inefficiencies.