The Intelligent Enterprise
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48%
of machine learning early adopters cite increased profitability as the top benefit.
Economist Intelligence Unit and SAP
527%
improvement in customer profit margin year-over-year for companies with a best-in-class customer experience.
SAP Center for Business Insight 2017 calculation based on “CEM Executive’s Agenda 2016: Aligning the Business Around the Customer,” Aberdeen Group
202%
better business performance than peers when companies have engaged employees.
“The Importance of Employee Engagement,” Dale Carnegie Training
Customer success in the Intelligent Enterprise
Inaky Bau
Director of Marketing, Palladium Hotel Group
We can now invest our marketing dollars into the right place and time for the right people with the right message.