Digital Assistant for user training and support

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Shortways Assistant provides in-app step-by-step guidance, contextual help, FAQ or notifications. Accelerate user adoption on all SAP SuccessFactors modules: secure your annual performance reviews, make your Core HR data more reliable, train and support HR specialists, managers and employees.

By SHORTWAYS SAS

Overview

Accelerate user adoption

Digital is everywhere. An employee has to use an average of 11 applications on a day-to-day basis.Shortways Assistant accelerates user onboarding on new digital apps by providing step-by-step guidance, FAQs or notifications.

Digitalize IT training

Get rid of old PDF user manuals that no one has the time to read or update. Embed your application tutorials, FAQs, definitions and processes directly within your application.

Cut on user support costs

Provide 24/7 user assistance with Shortways Assistant. Shortways Assistant acts as a virtual key user, always on to provide quick answers to the end user (how to? business procedures and FAQs).

Details

Solution Type

Extensions and Add-ons

Industry

Cross-Industry, Retail, Oil, Gas, and Energy, Engineering, Construction, and Operations, Telecommunications

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP SuccessFactors Employee Central

Features

Digitize user guides

Provide step-by-step guidance on application processes. Newcomers can easily navigate and handle new processes, just by following Shortways Assistant step-by-step bubbles.

Digitize user guides
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Notify end-users

Notify users about new features, alerts or reminders. Display messages, pop-up windows or target a particular field in one screen. Notifications can vary depending on the user profile (HR, Manager, Employee) and language.

Notify end-users
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Provide answers in one click

Display Frequently Asked Questions (FAQ) or context-sensitive help by screen, profile and language. Answers are available in 1 click. Chatbot raise questions, Shortways Assistant always provides the right answer!

Provide answers in one click
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Plans and pricing

  • Configured Edition

    Shortways Assistant

    Price upon request
    • Has prerequisite
      • See all pricing details

    Shortways Assistant

  • Recurring Edition

    Includes all features of Shortways Assistant

    Per Year
    EUR 2.50
    • Has prerequisite
      • See all pricing details

    Includes all features of Shortways Assistant