With our smart, transparent, and modern delivery management solution, businesses can now provide their customers a delightful experience with every delivery. Our flexible and scalable SaaS platform supports a wide range of B2B and B2C delivery models and industry verticals including furniture and appliance, third-party distribution, building supplies, food and beverage, retail and consumer goods, and field services.
Overview
Use a single solution for last-mile delivery needs in all industries
Get all of the end-to-end functionality you need for delivery management in a single solution. Optimize the entire last-mile delivery journey—including multi-vehicle routing, advanced planning, delivery execution, and customer engagement.
Use vertical specific capabilities to meet the specific needs of your industry
Our solution is designed with the needs of your industry vertical in mind, whether you deliver building materials, food and beverages, or furniture and appliances. Get all the key capabilities you need to meet the demands and pace of your industry's customers.
Maintain real-time visibility into costs and profitability of each delivery
Get value and cost considerations for every route and delivery decision. Enhance profitability and make smarter decisions with comprehensive visibility and planning of the expenses and cost to deliver.
Accelerate time to market and realize value fast
Accelerate your time to market with rapid implementation, ready-to-go integrations, and easy to use experiences for all team members. The solution also features pre-built workflows with intuitive interfaces and custom views for all roles and functions in your last-mile business.
Equip your team with future-proof technology for last-mile deliveries
The solution is built to evolve and improve with recurring releases several times a year. This regularly updated multitenant SaaS architecture helps businesses that need advanced delivery technology stay relevant and impactful.
Details
Solution type
APIs and Technical Components
Industry
Cross-Industry, Wholesale Distribution
Compatibility
Works with
This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
- SAP ERP
- SAP HANA Enterprise Cloud tools
Features
Optimize routes based on multiple variables
Our next-generation routing engine is designed to manage the challenges of the modern last mile. Optimize your routes for dynamic customer schedules, equipment constraints, shipment priorities, truck and driver availability and workload, and many other variables.
Strategically create weekly delivery plans ahead of time
Use our solution's advanced planning to design and simulate strategic routes ahead of time and identify areas for optimization. Create static stops then layer on dynamic stops in a single view. Explore a new strategy and see the business and cost impact of each decision in seconds.
Get real-time visibility into all delivery processes and chain of custody
See every driver and delivery in real time in single dashboard, summarized in easy-to-read graphics. Drill down to details of every truck, route, and delivery in the daily execution view and see full details on customers, items, time windows, and status.
Simplify delivery execution for your field delivery and service teams
Provide drivers step-by-step instructions, turn-by-turn navigation, and proof-of-delivery capabilities in a mobile app connected to the solution. Enable your drivers to perform on-site services, gather signatures, take photos, generate documents, and provide post-delivery surveys and reviews.
Create custom notifications for customer communications
Configure and send notifications to customers for events outside the usual delivery workflow, in the event of unavoidable delays or missed deliveries. Automate routine notifications by bulk while proactively managing exceptions with relevant and prompt communication to impacted customers.
Plans and pricing
All plans include:
- Delivery management for the last mile
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- Dynamic delivery software for routing, delivery execution, mobile field apps, and digital chain of custody
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Technical Information
Technical details
| Solution type | APIs and Technical Components |
| Category | Enterprise Resource Planning |
| Industry | Cross-Industry, Wholesale Distribution |
| Works with |
|
Deployment and operations
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
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| Operations |
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Security and compliance
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
|
| Compliance |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
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Resources
Ferguson Enterprises Case Study
Quirch Case Study
DispatchTrack Strategic Route Planning
DispatchTrack for Building Supplies
DispatchTrack for Food Distribution
Publisher
Dispatchtrack LLC
DispatchTrack is the global leader in last mile delivery software. With our smart, transparent, and modern delivery management solution, businesses can now provide their customers a delightful experience with every delivery. Our flexible and scalable SaaS platform supports a wide range of B2B and B2C delivery models and industry verticals including furniture and appliance, third-party distribution, building supplies, food and beverage, retail and consumer goods, and field services.
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