Order management
Bring intelligence to order management decisions
AI across the order lifecycle
Apply intelligence across the order lifecycle to turn siloed data into connected insights, anticipating change and risks and enabling teams to make better, quicker decisions.
Increase profitability with reliable order execution at scale
Streamline orders across different channels, inventory, and fulfilment systems, ensuring seamless, omnichannel order management.
Drive operational clarity in real time
Gain real-time visibility into orders, inventory availability, and fulfilment status to monitor performance and deliver on customer promises.
Stay agile with adaptable order management processes
Configure order flows and sourcing logic to align with evolving business needs.
Order Management Assistant
AI assistance for order management
Utilise AI across the order lifecycle to support monitoring, analysis, and decision‑making in complex order environments.
The Order Management Assistant brings together multiple AI‑powered agents that analyse orders, inventory, fulfilment, and execution signals to surface insights, identify issues, and recommend next-best actions.
By combining automated monitoring with contextual analysis and guided resolution, the assistant helps teams reduce manual effort, respond faster to disruptions, and maintain consistent order management process while keeping team members in the loop across diverse order management scenarios.
Explore order management software capabilities
Discover modular order management capabilities for streamlining orders, inventory, and fulfilment at scale with integration across SAP and third-party ecosystems.
Connect orders across channels
Bring orders from digital, physical, and partner channels into a centralised orchestration hub for visibility and consistency.
Streamline order flows across systems
Coordinate how orders move across fulfilment and execution systems for seamless order handling.
Monitor order status
Keep track of order statuses and respond quickly to changes or exceptions.
See how customers are succeeding with SAP
Providing a consistent buying experience across channels
Retailer Hornbach offers a unified experience across multiple channels, from online to in store, using SAP Order Management foundation.
Streamlining operations for enhanced customer experience
Canadian retailer Canac uses an integrated order management system to boost agility and deliver an enhanced customer experience.
See what analysts are saying about SAP
The Order Management Market 2025 by IHL Group
Discover why SAP Order Management Services is a leading solution in the order management landscape.
Resources
SAP Order Management Services: Empower retailers to deliver on customer promises
Discover a better way to manage orders, inventory, fulfilment, and customer interactions across channels with AI — so you can build lasting loyalty.
Marketplace Seller Trends Report 2026
Learn how organisations are approaching marketplace adoption, tackling operational challenges, and setting goals for growth in the report co-developed by SAP and ChannelEngine.